Leslie Franco
Leslie Franco at Criswell Honda
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Leslie Franco

Service Advisor

Criswell Honda

19525 Amaranth Drive
Germantown, MD 20874

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4.0
8 Reviews

Service Advisor (301) 637-3592 lfranco@criswellauto.com

4.0

8 Reviews

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8 Reviews of Leslie Franco

February 29, 2024

Dealership Rating
Employee Rating

I can’t say enough great things about my experience in purchasing my HR-V. Andrew is the best! He is very personable and knowledgeable and will take care of you! If you are looking for a car, come on by a More

by Jodaay32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordy Ramirez, Andrew Moreno

Mar 04, 2024

Criswell Honda responded

Thanks so much for taking the time to share this great review! We value your business and look forward to seeing you soon!

May 09, 2023

Dealership Rating
Employee Rating

Horrible service, liars and swindlers. Do not go here for service, they will lie to you incessantly and leave you out to dry with no explanation. Go to another dealership for any service r More

by Marvin Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 11, 2022

Dealership Rating
Employee Rating

When you pull up to the dealership you are always met with the most welcoming staff. Everyone is easy to work with and very friendly. The best part is they will get you taken care of! Tania Joya is an ex More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 14, 2022

Criswell Honda responded

We value your business and appreciate you taking the time to let us know how we are doing here at Criswell Honda. We hope to be of service to you again in the future.

May 16, 2022

Dealership Rating
Employee Rating

I just had my car serviced at Criswell Honda today and wanted to give Leslie a shoutout for being extremely professional! I was in the waiting area while she was dealing with a difficult customer who was More

by Daniel21384
Customer Service
Friendliness
Recommend Dealer
Yes
May 19, 2022

Criswell Honda responded

Thank you for taking the time to recognize the efforts of our staff. It's rewarding to know you were impressed with Leslie's professionalism. We look forward to providing you with the same great service each time you visit Criswell Honda.

April 22, 2022

Dealership Rating
Employee Rating

Good customer services Nice peoples work in crisswell Honda Good brand for car Prices are normal More

by Soda Diagne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Carina Arriola , Castor Estrada Jr., Erick Giron

May 10, 2022

Criswell Honda responded

Thanks for sharing this 5-star rating! We look forward to your next visit!

December 02, 2021

Dealership Rating
Employee Rating

On very short notice, Leslie was able to arrange replacement for our Passport's driver side mirror so that we could make our 500 mile journey to Boston for Thanksgiving. She kept us informed and ma More

by thomasewingkern
Recommend Dealer
Yes
Dec 06, 2021

Criswell Honda responded

We are glad we could help! Thank you for taking the time to let us know how we are doing, and please reach out if we can be of further assistance.

November 25, 2020

Dealership Rating
Employee Rating

Haven't used any other Dealer and will not since Criswell Honda has the right team doing great work with every customer! I bought my vehicle from this Dealership and I personally haven't had an issue in rega More

by D.Cousar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Juan Joya, James Spradlin

Dec 15, 2020

Criswell Honda responded

Thank you for your continued patronage and for taking the time to share these positive comments with us. We value the opportunity to work with you on all of your automotive needs and look forward to your next visit with us.

October 10, 2020

Dealership Rating
Employee Rating

If there's any lower than 1 star, that should the right review for criswell honda service team. Lack of communication to their customers; poor in providing information; waited for more than 5hours and no c More

by Rodolfo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Nov 08, 2020

Criswell Honda responded

We appreciate your feedback and are sorry to see that your experience at our dealership did not meet your expectations. Comments such as these help us to identify areas of improvement so that we can deliver the great customer service we strive for. Again, we apologize and hope that you will consider allowing us another chance to work with you in the future to provide a more positive visit.

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