Lexi Montero | Page 16

Great experience and very nice people! Got my truck in and out in less than 45 minutes Got my truck in and out in less than 45 minutes More

by ddcast1 Verified Customer Verified Customer

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Told one thing and got a different answer long time waiting for service and get a answer waiting for service and get a answer More

by winterbruce9 Verified Customer Verified Customer

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Quick to schedule appointments, they listen to problems and fix the issue efficiently. Thank you! and fix the issue efficiently. Thank you! More

by gheft20 Verified Customer Verified Customer

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I always have a pleasant experience when dealing with the service department. Will continue dealing with them service department. Will continue dealing with them More

by robertallem Verified Customer Verified Customer

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Working with Andrew and Anthony, was great. They are very helpful and accommodating. And made sure process was seamless and painless. Highly recommend They are very helpful and accommodating. And made sure process was seamless and painless. Highly recommend More

by WESAM1 Verified Customer Verified Customer

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Extremely professional, friendly, I knowledgeable. Always keep you well informed on what taking place with your vehicle very respectful. I would recommend this Jeep dealership to everybody. Extremely Always keep you well informed on what taking place with your vehicle very respectful. I would recommend this Jeep dealership to everybody. Extremely professional friendly. More

by dgrem42 Verified Customer Verified Customer

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sales and service very good. Car was ready when expected and charges were explained thoroughly. Car was ready when expected and charges were explained thoroughly. More

by Roland Verified Customer Verified Customer

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They all did a good job and did it in the time they said they wood they wood More

by engelmankj Verified Customer Verified Customer

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Been using this service department for almost 20 years and have been very satisfied with the quality of the service I have received. and have been very satisfied with the quality of the service I have received. More

by yeahgibbs Verified Customer Verified Customer

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I feel it is necessary to respond to a less than adequate customer service experiences recently with your service department at Sands Chrysler Jeep Dodge Ram located in Quakertown at 501 N West End Blvd. customer service experiences recently with your service department at Sands Chrysler Jeep Dodge Ram located in Quakertown at 501 N West End Blvd. I too my 2021 Jeep Cherokee Laredo in for Inspection on 01/04/2025. Recommendations for repairs were sent for over $2000.00 including: Concerned I reached out to Lexi. When I voiced my concern her reply was to just confirm. My reply was my apprehension since I just purchased the vehicle in November 2023. Reviewing the list of recommendation found some were 30,000 mile maintenance. I stressed my concern that none of this was completed with the sale of the vehicle which was over 28,000 at time of purchase. Lexi went into the history to confirm none of this was completed. Since I drive less then 5,000 a year going through each item it was determined several of these were not necessary. I pick up my vehicle late Saturday morning on 01/04/25. Drove the car for over 2 hours (30 minute since drive home) and was disturbed that the start/stop feature was not engaging. I called within 3 hours to address my concern. When I called and asked to speak to Lexi I was placed on hold for over 10 minutes for someone to come back and advised me to they spoke to her and to continue to drive the car and if it doesn’t engage to bring the car back on Monday. I thought is strange I was not able to speak to the service advisor who handled the service. I made sure I asked the person I was speaking to to place a notation on my account. I drove the care for four day (Saturday 1/4/25-Tuesday 1/8/24). When the start/stop feature was still not engaging I called back the service. On 1/8/24 I spoke to Kenny. He advised that during the inspection process they need to leave the vehicle on which probably drained the battery under the 80% charge needed to engage the start/stop feature. It was explained I drive the vehicle loess than 15 miles a day and no more than 15 minutes at a time. Kenny advised this may not be enough to recharge the battery enough to reengage the start/stop feature. I explained I was traveling to Philadelphia on Saturday 1/11/25 traveling more and an hour in each direction. Kenny advised this should be enough recharge the batter to an appropriate level and advised if the start/stop feature was still not working afterwards to bring the vehicle in. He proactively established and tentative appointment for Monday 1/10/25. I returned my vehicle to service when the feature still was not working. On 1/10/25 around 10:30am I reached out to service for an update. When I called I spoke to Amy who advised Kenny called out sick that day, but she would be happy to assist. I explained the situation, stressed my concern, and explained I was not expecting a bill for a follow up visit. Amy advised my vehicle was not taken into service yet but would be going in very soon and stated she would call me. Four hours later I reached out to obtain status during my lunch. On my first outreach Carla picked up the phone and asked if I could hold. She came back 2 minutes later to inform me Amy was not as the service desk and could I continue to hold. I was place on hold for another 8 minutes and my call was placed into a voicemail. I disconnected the call. After waiting about five minutes for a callback I made a second attempt to reach Amy. With this call Lexi picked up the line and I asked to speak to Amy. I was placed on hold for 6 minutes and once again transferred to a voicemail. Twenty-five minutes was spent attempting to reach a service advisor and I spent less than 2 minutes on the phone with an actual person. This is not customer friendly. Finally, a callback occurred at 3:37pm, but not from Amy. Danny, I was under impression service technician working on vehicle, called to update me on the vehicle. He advised me inspection had nothing to do with the battery drainage but stated it was the cold weat More

by Drew Verified Customer Verified Customer

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