Linda Salinas | Page 70

Front Brakes When I arrived for my appointment I was asked to take a seat and someone would come and get me. I waited for 30 minutes before a service rep came. I w When I arrived for my appointment I was asked to take a seat and someone would come and get me. I waited for 30 minutes before a service rep came. I was very disappointed as I had made an appointment over 2 weeks earlier. An extra service was added to my service order which I did not ask for or need. As a single woman I count on my female service rep to ensure I am not taken advantage of. That is a huge reason why I insist on using a woman. Take the time to explain why I need the service and how it will improve or help maintain my car. My loyalty will continue if I feel my best interest is yours also. I no longer trust that you won’t push work on me that doesn’t need to be done. Truly a lost opportunity. More

by Trina Verified Customer Verified Customer

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Great people to work with I thank you for the friendly servi Great friendly staff all willing to do whatever they can to help. They all had smiles on their faces and knew what they needed to do to keep the cust Great friendly staff all willing to do whatever they can to help. They all had smiles on their faces and knew what they needed to do to keep the customer happy thank you all More

by Burban man Verified Customer Verified Customer

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Keeping my sequoia on the road. I have been having my vehicle service at this dealership because they are very helpful when I bring my truck in and they also do great work and very I have been having my vehicle service at this dealership because they are very helpful when I bring my truck in and they also do great work and very knowledgeable about my truck, their vehicle inspection is awesome. The service director makes sure your visit meets your standards and the mechanics and techs really do a great job. More

by Drod Verified Customer Verified Customer

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Great, Always Service Center exceptional, Never a disappointment Will never go anywhere else. All staff are professional, courteous and I am never being pressured Service Center exceptional, Never a disappointment Will never go anywhere else. All staff are professional, courteous and I am never being pressured to have work done that doesn't need it. More

by BOOMER67 Verified Customer Verified Customer

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Ther are people that treat u right, I came to this dealership looking for a specific type of truck, and they placed me in just the right truck for me. I left feeling like I adore my truc I came to this dealership looking for a specific type of truck, and they placed me in just the right truck for me. I left feeling like I adore my truck and am pretty comfortable with the terms. So that's a win! More

by Sparrow 54 Verified Customer Verified Customer

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Disorganized Racine toyota was very disorganized. They forgot my appointment, then I had to reschedule my appointment because they did not have my rental I request Racine toyota was very disorganized. They forgot my appointment, then I had to reschedule my appointment because they did not have my rental I requested weeks in advance. Then told me my car would be done in a few days, which was not feasable in my schedule, since I live an hour away from the dealership. I hope to never go to that dealership again and will be taking my business elsewhere and never buying a toyota again! More

by Nohexlo Verified Customer Verified Customer

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35k service. Great and dependable service. Friendly staff! Always on time and professional. Lots of communication to keep me posted on progress towards completion. Great and dependable service. Friendly staff! Always on time and professional. Lots of communication to keep me posted on progress towards completion. Can’t ask for better service! More

by bgleason1 Verified Customer Verified Customer

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Favorite place for Toyota service! We have several Toyota’s in the fleet. Linda, and the Racine Toyota Service Dept are the FINEST group of folks in the business! They know Toyota’s and We have several Toyota’s in the fleet. Linda, and the Racine Toyota Service Dept are the FINEST group of folks in the business! They know Toyota’s and they know how to talk to people! We have never been sold anything not needed either. The work is consistently done quickly, and professionally. I completely trust Linda and have worked with her for many years. Outstanding customer service!!! More

by BEETLECRUZ Verified Customer Verified Customer

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You screwed up. You did an oil change 5,000 miles early . The car was brought by my wife for a tire rotation and inspection. Someone screwed up and did an oil cha You did an oil change 5,000 miles early . The car was brought by my wife for a tire rotation and inspection. Someone screwed up and did an oil change early without our permission. When my wife found out that the oil was changed she asked why? She was told that early oil changes are o.k. and the engine will last longer. So , what your people are saying is Toyota is lying and oil changes need to be done soonet. They also said I am paying for your mistake by using one of our extended care package oil changes. This is not acceptable and I am not taking a hit for your mistake . More

by fredricksenw Verified Customer Verified Customer

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New Highlander I felt very comfortable working with Anthony, he was very pleasant and knowledgeable in regards to the vehicles I was looking at. The other staff I me I felt very comfortable working with Anthony, he was very pleasant and knowledgeable in regards to the vehicles I was looking at. The other staff I met were very friendly also. More

by SBAROOT Verified Customer Verified Customer

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