Lindsey Simpson
Lindsey Simpson at Nelson Mazda Cool Springs
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Lindsey Simpson | Page 2

Customer Service Rep.

Nelson Mazda Cool Springs

7104 S Springs Dr
Franklin, TN 37067

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82 Reviews
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82 Reviews

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82 Reviews of Lindsey Simpson

September 28, 2021

Dealership Rating
Employee Rating

I was in a bind and thay service me quickly so that I may get to work. More

by tieggaines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Dixon , Cristian Hardin, Pete Lasalandra, Kyle Mountsier

Sep 29, 2021

Nelson Mazda Cool Springs responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

September 27, 2021

Dealership Rating
Employee Rating

Hard to get an appointment, but service is swift, and excellent when you do get in. More

by carrie_pfeiffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 27, 2021

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us. We appreciate your business, Carrie, and our team looks forward to serving you again soon!

September 24, 2021

Dealership Rating
Employee Rating

Clean facility and friendly staff. I would like more coupons for deeper discounts on services. More

by ObMc2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cristian Hardin, Pete Lasalandra

Sep 26, 2021

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 16, 2021

Dealership Rating
Employee Rating

Great quick service!! The service advisors and team are always so professional and efficient. My tech Joel is an absolute legend. More

by Cameron Schmidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Dixon , Cristian Hardin, Pete Lasalandra, Joel

Sep 16, 2021

Nelson Mazda Cool Springs responded

Cameron, Thank you for your business and this review. We're happy to hear Joel and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 16, 2021

Dealership Rating
Employee Rating

I took 4 trips to the dealership to get a the maintenance required done. The work done was fine the inconvenience was not. More

by Fred1050
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cristian Hardin, Pete Lasalandra

Sep 16, 2021

Nelson Mazda Cool Springs responded

Fred, Thank you for your very kind review. Cristian, Pete and Lindsey and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

September 07, 2021

Dealership Rating
Employee Rating

The service professionals were very prompt & thorough they made sure we understood everything that was being serviced on our vehicle. They are very patient and respond in a timely manner. Great overall e More

by Gabriellesellaars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Dixon , Cristian Hardin, Pete Lasalandra, Kyle Mountsier

Sep 08, 2021

Nelson Mazda Cool Springs responded

Thank you! We appreciate your business, Gabrielle, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

August 31, 2021

Dealership Rating
Employee Rating

Requested AC diagnostic - $135. Drained all my refrigerant to do the diagnostic but didn't bother to put any back in when completed. Drove 40 miles with no AC in 90 degree weather. Also did not re More

by hermanrocks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Cristian Hardin, Pete Lasalandra

Sep 14, 2021

Nelson Mazda Cool Springs responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 25, 2021

Dealership Rating
Employee Rating

Everyone was really nice and they repaired my car in a timely manner. The front desk kept me in the loop when I was waiting for the car. More

by Kiki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nicole Rogers , Cristian Hardin, Pete Lasalandra, Devin Rogers, Jacob Singelmann

Aug 25, 2021

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 23, 2021

Dealership Rating
Employee Rating

Wonderful customer service and efficiency from the service department. Replaced my tire free of charge as it was a fairly new vehicle. Also, I had further questions about how to operate other technolo More

by amysumm66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cristian Hardin, Pete Lasalandra, Devin Rogers

Aug 23, 2021

Nelson Mazda Cool Springs responded

Amy, Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. Cristian, Pete and our team are glad we were able to help, and we hope to see you again!

August 18, 2021

Dealership Rating
Employee Rating

The service department competed my tire rotation and oil change in a timely manor while having the absolute best attitude during my visit. 10/10. More

by tristanmignogna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Dixon , Cristian Hardin, Pete Lasalandra, Kyle Mountsier, Devin Rogers, Cody and Catlin were also a blessing to work with.

Aug 19, 2021

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

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