Linzie Foster Sr | Page 38

I had an amazing experience from start to finish. This dealership and Dave Ware go above and beyond. I would recommend anyone looking to buy to go see Dave. It is not your normal car buying experience. dealership and Dave Ware go above and beyond. I would recommend anyone looking to buy to go see Dave. It is not your normal car buying experience. More

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Great experience Paul Sturma made the car purchasing process seamless. He stayed at the dealership late and was very patient. I was severely over miles and upside down Paul Sturma made the car purchasing process seamless. He stayed at the dealership late and was very patient. I was severely over miles and upside down in my lease. Paul found offer that would get me out of the lease in a vehicle that I absolutely love. I also have to mention that he drove each vehicle that I wanted to see to the door during a thunderstorm (tornado warning). Everyone at the dealership was very kind. I come in for maintenance regularly and Linzie Sr and Linzie Jr always stop to say hello and to see how I’m loving my car. I will definitely be back for my next vehicle. More

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Was sold a car that was wrecked My husband and I purchased a BMW 320i from this dealership. Less than 2 weeks later I had it appraised and found out it had been wrecked on the car fa My husband and I purchased a BMW 320i from this dealership. Less than 2 weeks later I had it appraised and found out it had been wrecked on the car fax it flat out says Damage/accident on the front page. This dealership uses autocheck rather than Carfax in which is a cheaper database and doesn't show near the information that Carfax does. I quickly went to the dealership and sent an emall to the owner which is Suntrup. Nobody would take responsibility for this. Not to mention this autocheck they use didn't show work that had done in their own dealership in August which was it failed emissions back to back twice, oddly enough the dealership acted as if they had no clue about it and it didn't show up on auto check but showed upon Carfax. We purchased the car for $19,901 on 9-20-19 sold back to the dealership as they acted like they did me a favor for taking it back for $17,200. It is unbelievable to me that that car is back on their lot for sale so the can screw someone else over. VIN: WBA8E5G58GNU21896. Beware of this dealership and any suntrup dealers. They are selling cars that have damage and not disclosing to you. More

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Quality Vehicle, Quality Sales Rep & Quality Team! Malik, exhibited outstanding customer service and put us at ease every step of the way. Clearly supported by a strong team, the manager Linzie & Linzi Malik, exhibited outstanding customer service and put us at ease every step of the way. Clearly supported by a strong team, the manager Linzie & Linzie Jr. offered helpful support all along the way. We felt truly pampered and drove away feeling that we couldn’t have chosen a better dealership as the experience was unmatched. Thank you! Sincerely, Ian and Pamela Graham More

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Friendly and easy! Had a great experience with Linzie and team at West County BMW! Process was efficient, easy and smooth. Communication throughout the process was very Had a great experience with Linzie and team at West County BMW! Process was efficient, easy and smooth. Communication throughout the process was very good, too. More

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Ultimate Customer Service Meets Ultimate Driving Machine I purchased my BMW 7-Series from BMW of West St. Louis remotely, from out-of-state, sight-unseen. This took a huge leap of faith from me, given I did I purchased my BMW 7-Series from BMW of West St. Louis remotely, from out-of-state, sight-unseen. This took a huge leap of faith from me, given I did not have the opportunity to drive, see and experience my prospective new car in-person, since I live about 2,000 miles from the dealership. Without fail, every single person from the dealership with whom my son and I came in contact displayed a commitment to excellent customer service that has been refreshing. While it may sound like a cliche, I can attest that with BMW of West St. Louis, "commitment to customer service" it is true, and it is just their way of doing business. Admittedly, there were a couple of issues that came up that could have been a problem at a lesser dealership. But at BMW of West St. Louis, they took these situations and turned them into opportunities to do the right thing and treat my son and me like they sincerely appreciate us as customers and they appreciate us spending out hard-earned dollars in their business. From Veronica Tran...to Linzie Foster, Sr....to Linzie Foster, Jr....to Bob Whay...to several others, along the way, I appreciate the team at BMW of West St. Louis very much. I only wish they were closer to where we live so we could do business with them more regularly. BMW of West St. Louis creates a culture and model that many businesses could learn a great deal from! More

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Shady practice Seems BMW on FB blocked me for telling buyers to beware! They are great at selling you a car but not following through with promises. That poor chec Seems BMW on FB blocked me for telling buyers to beware! They are great at selling you a car but not following through with promises. That poor check you “sent” must be to the wrong address? I’ve been dealing with their promises since the beginning of Aug! Don’t let their FB page or the reviews here fool you. They removed all the negative things on FB and I don’t see my review on here either. Buyer Beware! Oh and don’t buy the insurance and pay it all up front, even though they say you can cancel it at any time, they still haven’t given us our money back. Which isn’t saying anything good about such a high end company!! More

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Working with Jhonny was definitely worth the 400 mile drive! My entire deal with Jhonny was done through phone calls, text messages, videos (yes, he even went through the trouble of video messaging me!) and emai My entire deal with Jhonny was done through phone calls, text messages, videos (yes, he even went through the trouble of video messaging me!) and emails. I spent a total of two hours in the actual dealership, and that was to pick up the car. His laid back approach was so refreshing and definitely made my 800 mile round trip worth it! More

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Top notch service I really liked my experience at BMW of West St Louis. The salesman, Farhood, is new, but very eager to please. He made me feel very comfortable throug I really liked my experience at BMW of West St Louis. The salesman, Farhood, is new, but very eager to please. He made me feel very comfortable throughout the process. Once he gets a few more sales under his belt, he will do even better. The sales manager, Linzie & the finance guy, Steve were wonderful. It was like talking to two old friends. I will definitely recommend this dealership to my friends. More

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Great experience with our car purchase of two BMWs. We test drove two cars, a 6 series sedan and a 6 series SUV. Veronica was very helpful. Decided a 5 series might be a better fit. Looking for one with We test drove two cars, a 6 series sedan and a 6 series SUV. Veronica was very helpful. Decided a 5 series might be a better fit. Looking for one with Driver Assist Plus. Came back later and bought a 528. Veronica helped us with our purchase of a 2016 528i and was terrific. The car had just arrived and fit our need because it had Driver Assist Plus. We purchased the car but had to wait for back ordered brakes and rotors, along with new tires. Appreciated the repairs to the vehicle prior to our purchase. Veronica set us up with a loaner X#3 until our car was ready. She continually updated us on the progress and was extraordinarily helpful. Steve made the financing "pain free" which we really appreciated. Car buying is often tedious. Not this time. Thanks to all for good service. Veronica Tran helped us in our purchase of a 2016 BMW 535i. She was extraordinarily helpful. We appreciate her direct but friendly approach and she kept us informed every step of the way. We found her to be the most attentive car salesperson we have ever dealt with, and we have purchased many cars. We would certainly buy another car from her in the future. More

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