Dealership Experience
35 yrs, 1 mo
Languages Spoken
English
30 Reviews
Write a Review30 Reviews of Lisa Contreras
March 20, 2023
Purchased my Escape at Gaudin. They delivered my vehicle to me in the dark. They closed the doors and lights out, everyone left except for the salesperson. I returned to have it They delivered my vehicle to me in the dark. They closed the doors and lights out, everyone left except for the salesperson. I returned to have it detailed and they didn't have time. I'm supposed to be a VIP but that's just a scam. I purchased a warranty and they wouldn't honor it. I swore I would never go there again. Now, the bolts to the plate under my vehicle have fallen out. Went to two other Ford dealerships and they wouldn't fix it. Went to Gaudin and just terrible customer service, especially when I'm supposed to be a VIP. Sad that they don't have empathy, even human kindness to help. Too bad they couldn't take less than 5 min to just put new bolts in. Frustrating to even keep talking about it. More
August 31, 2022
Absolute worst company I’ve ever worked for. I got fired without reasoning, got a write up for being 2 minutes late , due to a family issue . Lisa the head boss is Not understanding at all, and I got fired without reasoning, got a write up for being 2 minutes late , due to a family issue . Lisa the head boss is Not understanding at all, and could care less about u as a human being. Don’t even get me started with the express manger Reece Sanches. He knows some of his employees don’t have a valid license and still lets his employees operate customers vechiles. Absolute worst place to work for . Favoritism at its finest. More
May 22, 2022
If I could leave 0 stars for this dealership, I would. I bought a brand new 2022 truck in February 2022. From the beginning the finance manager, Jim Knight, tried to trick me with promising a certain paym I bought a brand new 2022 truck in February 2022. From the beginning the finance manager, Jim Knight, tried to trick me with promising a certain payment plan and went back on his word (nothing new there at a dealership). The sales person, Mladen Raychev, sold me this car without making sure it was checked out by the service department. The brake pads automatically needed to be replaced, along with the gear shift module. The sales manager, Mick Gurley, absolutely didn't help or even call to ask what was going on considering they sold me a brand new car that was already needing work done. I was in my 1st rental car while they tried to "figure out" how to do this. They instructed to me to drive on bad brake pads until they were able to get the order in. Once the order was in I was put into a 2nd rental car. Upon picking up my car, the service department dropped something on the hood and the paint was completely scratched down to the metal. The service department also scratched ALL of the plastic trim around the car and it needed to be re-ordered. I was then put into a 3rd rental car so they can fix the paint they damaged and the trim. The service department manager, Tamius 'T' Soto, finally got involved and contacted me. He told me he would take care of it. He told me a day and time when the car was going to be ready and when I showed up he was not there and there was ANOTHER paint chip!!! The shop forman, Chris Hansen, came out and had no clue what was going on with my car and didn't care that his shop has continuously damaged my car. I am in utter shock at this dealership and service department. There was no type of compensation for all of this. The two store managers, Bryant Gilligan and Wesley Greg, have not called me a single time to see how/if they can help with the disaster they have put me through with buying a brand new FORD after 12 years. A service rep, Laurel Trimbath, called me one time saying she was going to help me and never contacted me again and has not answered any of my calls. PLEASE beware of this dealership, they truly don't care about anything other than the sale and the service department has destroyed my brand new car and I was in multiple rental cars within a 3 month span. I have to get the paint fixed elsewhere and I will be reporting this to corporate. More
Other Employees Tagged: Mick Gurley, Ashley Simpson, Mladen Raychev , J R Dillion, Bryant Gilligan
November 12, 2021
The Best fleet management. They are always willing to take care of us when needed. take care of us when needed. More
Other Employees Tagged: Fred Carrillo, Frank Mooradian, Moses Martinez, Mick Gurley, Terry Mills , Steven Nohrden
November 08, 2021
Always top notch service and great people skills!! All of my concerns are handled properly !! my concerns are handled properly !! More
Other Employees Tagged: Frank Mooradian, Mick Gurley, Ashley Simpson , Pat in fleet department