Lisa Contreras | Page 4

Incompetent Service Dept. Paying a deductible a second time that should have been completed in September 2015 in addition to having had multiple issues with their lack of compr Paying a deductible a second time that should have been completed in September 2015 in addition to having had multiple issues with their lack of comprehensive or accurate "multipoint inspections". On 9/10/15 I took my Fiesta in for service and received "Tires good at this time", I received the same tire rating during my oil change on 12/11/15. I took my car in to fill up tires on 12/17 and Hector in the Quick Lane mentioned that my tires were bad and were dry rot. Today, 2/15 my car was taken in for service and I received "Tires good at this time". My tires are NOT good at this time. It took speaking with a non mechanic/technician, Lisa, about a separate issue before anyone actually looked at my tires and saw the bad condition they are in. Clearly, no one in Service actually provides service or does their job since it took non-mechanics to bring up an issue that should have been seen in these "multi point inspections". Gaudin Ford has a sketchy and haphazard "service" department which is why my car had to be brought in for service today and I had to pay another deductible because it was not done the first time in September. In conclusion, STAY AWAY. More

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I wish you had a zero star rating I wish there was a zero star rating for this completely unprofessional service department. I have a Ford Explorer that has two doors that open only fr I wish there was a zero star rating for this completely unprofessional service department. I have a Ford Explorer that has two doors that open only from the outside. I made an appointment on Monday for Wednesday at 8:00 am. I was first in line in the morning, and immediately after me a huge line formed. My service advisor, Bill Derry, appeared hungover and tired, hands shaking, as he was entering the information in the computer. He told me they might need to order parts, and I said, OK, let me know if that's the case, I'll pick up my car and bring it back when the parts are in. I called him mid day, but he had no update. At 4:30, I called again, I reminded him of who I was, he said they hadn't even looked at my car because I didn't have an appointment and they had to handle those customers first. I got really aggravated and I reminded him that I was the first in line at 8:00 am, and he mumbled something about "oh, well, they'll look at it sometimes tomorrow". I called back and asked for the service manager, Lisa, who looked into the situation, then she called me back and confirmed that, indeed, they hadn't looked at it and the techs leave at 4:00 pm. For the "inconvenience", I would get 10% off (WOW). I will see what they say tomorrow and decide if I trust them to actually fix the problem. I have TWO Fords and I will absolutely NEVER GO THERE AGAIN FOR ANY SERVICE ISSUE!!!!!!!! If it has to be done at the dealer, I'll go to a different one!!!!!!!!!!!!!!! More

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