Lisa Contreras | Page 4

Poor Customer Service The customer service at Gaudin Ford was horrendous. After I got the vehicle and noticed an issue and brought it in. I was assured that the issue was g The customer service at Gaudin Ford was horrendous. After I got the vehicle and noticed an issue and brought it in. I was assured that the issue was going to be resolved once I got the vehicle back. Not only the issue was not resolved, but upon inspection of the vehicle the service department didn't even try to fix the issue. Sergio Correa and Frank Mooradian were the only people willing to resolve my issue. I concluded this opinion based upon the report that they had tested the component and “fixed” the issue that I was having. If they had done that then obviously they would have experienced the issue and known that it was in fact defective. I had brought it back to them twice with them assuring me twice that the issue would be resolved. I had to contact Ford directly for them to actually do the work they were supposed to do in the first place. If they had done their job they would have realized what the cause of the issue was, instead of just saying they fixed it when in reality they did not even look at it. I cannot comprehend what would bring on such disrespect and such dishonesty. Even if they ignore the fact that I’ve bought 3 Ford vehicles, I still bought a new 2016 Escape SE and they should have treated me with more respect that what they gave me. They had the audacity to lie to my face and tell me they resolved the issue when clearly they didn't even know what the issue was. The Sync 3 is not compatible with my apple products. The car has 2 USB ports, and thus I plan to utilize both ports. When I plug in my iPod to charge and my iPhone to listen to music the sync system decides to not work. This is absolutely unacceptable. Technology in this day and age is expected to be backwards compatible with any major consumer product. I find that because this issue the sync system is not at its greatest potential and because of this I have to reevaluate if Ford is really on the cutting edge. Ford likes to talk about their innovation and how they incorporate new technology in their vehicles, when in reality the technology is flawed. What baffles me the most is how Ford will install two USB ports and expect them not to be utilized to their fullest capacity. More

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Incompetent Service Dept. Paying a deductible a second time that should have been completed in September 2015 in addition to having had multiple issues with their lack of compr Paying a deductible a second time that should have been completed in September 2015 in addition to having had multiple issues with their lack of comprehensive or accurate "multipoint inspections". On 9/10/15 I took my Fiesta in for service and received "Tires good at this time", I received the same tire rating during my oil change on 12/11/15. I took my car in to fill up tires on 12/17 and Hector in the Quick Lane mentioned that my tires were bad and were dry rot. Today, 2/15 my car was taken in for service and I received "Tires good at this time". My tires are NOT good at this time. It took speaking with a non mechanic/technician, Lisa, about a separate issue before anyone actually looked at my tires and saw the bad condition they are in. Clearly, no one in Service actually provides service or does their job since it took non-mechanics to bring up an issue that should have been seen in these "multi point inspections". Gaudin Ford has a sketchy and haphazard "service" department which is why my car had to be brought in for service today and I had to pay another deductible because it was not done the first time in September. In conclusion, STAY AWAY. More

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I wish you had a zero star rating I wish there was a zero star rating for this completely unprofessional service department. I have a Ford Explorer that has two doors that open only fr I wish there was a zero star rating for this completely unprofessional service department. I have a Ford Explorer that has two doors that open only from the outside. I made an appointment on Monday for Wednesday at 8:00 am. I was first in line in the morning, and immediately after me a huge line formed. My service advisor, Bill Derry, appeared hungover and tired, hands shaking, as he was entering the information in the computer. He told me they might need to order parts, and I said, OK, let me know if that's the case, I'll pick up my car and bring it back when the parts are in. I called him mid day, but he had no update. At 4:30, I called again, I reminded him of who I was, he said they hadn't even looked at my car because I didn't have an appointment and they had to handle those customers first. I got really aggravated and I reminded him that I was the first in line at 8:00 am, and he mumbled something about "oh, well, they'll look at it sometimes tomorrow". I called back and asked for the service manager, Lisa, who looked into the situation, then she called me back and confirmed that, indeed, they hadn't looked at it and the techs leave at 4:00 pm. For the "inconvenience", I would get 10% off (WOW). I will see what they say tomorrow and decide if I trust them to actually fix the problem. I have TWO Fords and I will absolutely NEVER GO THERE AGAIN FOR ANY SERVICE ISSUE!!!!!!!! If it has to be done at the dealer, I'll go to a different one!!!!!!!!!!!!!!! More

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