Lisa Onderko | Page 2

Respectfully, let’s not force the people who are handing you money to do work in addition. you money to do work in addition. More

by JSHOUP425 Verified Customer Verified Customer

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Employees are always friendly and informative of what is happening with your vehicle. Very knowledgeable staff. Quick quality service delivered consistently happening with your vehicle. Very knowledgeable staff. Quick quality service delivered consistently More

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Everything went smooth. I was in and out in no time. Will definitely come back. I was in and out in no time. Will definitely come back. More

by NPOTTER412 Verified Customer Verified Customer

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Everyone at Ken Ganley Toyota is a true professional. I saw a video step-by-step of the work that was done on my car.. it is always a great experience I saw a video step-by-step of the work that was done on my car.. it is always a great experience More

by DMURRELL76 Verified Customer Verified Customer

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Positives: Communication: Excellent Vehicle drop-off and pick-up process: Excellent Handling of auto-fixing recall issues: Excellent Addressing the specific issue for which the vehicle was brought to and pick-up process: Excellent Handling of auto-fixing recall issues: Excellent Addressing the specific issue for which the vehicle was brought to the service center: Not satisfactory. Over the past decade, I've noticed a decline in the quality and effectiveness of technicians at dealerships, and unfortunately, my recent experience aligns with this trend. I brought my new truck, which has less than 3,000 miles on it, to the dealership due to a noise issue specific to the headliner near the windshield. This noise, located above my head on the left front side, occurs when driving over rough terrain and is quite bothersome to me as the vehicle owner. During the technician's evaluation, the focus seemed to be on dashboard-related issues, despite my explicit mention of the headliner noise. The technician highlighted various unrelated items, such as a cell phone holder inside a vent, my firefighter leather shield near the windshield, and a sunglasses holder, none of which, upon removal, resolved the noise issue. Prior to returning the truck to the dealership, I had already removed these items from the vehicle, eliminating them as potential causes. While I understand that identifying such a specific complaint can be challenging, it's disappointing that the technician failed to address the actual target area mentioned in the video evaluation. Moreover, attributing the issue to my personal items, despite my efforts to rule them out beforehand, only added to the frustration of the situation. More

by mdschloer Verified Customer Verified Customer

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Great experience. Service was completed in a timely manner, and I was kept informed throughout the process. Service was completed in a timely manner, and I was kept informed throughout the process. More

by RONEMANN Verified Customer Verified Customer

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Have been dealing with Ken Ganley for more years than I remember, and with Nick Marshall for my last two cars. Wouldn’t go anywhere else, and I will work with Nick anytime. He has always been sensitive to remember, and with Nick Marshall for my last two cars. Wouldn’t go anywhere else, and I will work with Nick anytime. He has always been sensitive to my needs, and knowledgeable and able to answer any questions I have. More

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Wonderful dealership to do business with, a call to Lisa and she got me in for my oil change and she got me in for my oil change More

by FITTERETTE1 Verified Customer Verified Customer

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I found I made a wrong choice of trk. Dealership tried very hard to accommodate me. Lease company would not let me out of lease. Thanks Ken Ganley for trying. They are the best dealership Dealership tried very hard to accommodate me. Lease company would not let me out of lease. Thanks Ken Ganley for trying. They are the best dealership in da burg. Try em n you'll see. More

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The service is always good and the staff are very helpful . Jeff Petrick was very helpful helpful . Jeff Petrick was very helpful More

by JAMESFOX0825 Verified Customer Verified Customer

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