Lisa Scogin | Page 7

Everyone was very personable, respectful, and responsive. Appreciated the good communication and smooth purchasing process. Appreciated the good communication and smooth purchasing process. More

by TINA_SANCHEZ74 Verified Customer Verified Customer

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Lisa Scogin was great, always prompt in replying and with clear answers, and kept me informed at times pro actively. We went back and froth for quite a while due to the long waitlist for the GX and she staye clear answers, and kept me informed at times pro actively. We went back and froth for quite a while due to the long waitlist for the GX and she stayed patient with me. When my car arrived and i went to pick it up she gave really clear explanations on how the technology on it worked etc More

by Mr Mace Verified Customer Verified Customer

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Lisa Scogin did an outstanding job of explaining the features of the NX models and showing us purchase and lease options. After finding our preferred options were available on a lot vehicle she tried t features of the NX models and showing us purchase and lease options. After finding our preferred options were available on a lot vehicle she tried to accommodate our request to hold the vehicle for more than one day so we could decide if we wanted to trade in our 2015 RX. While we were there our daughter from.North Carolina called not knowing we were looking at purchasing a new car. At that time she told us she might want our RX but needed to discuss with her husband and daughter first. Apparently the Northside policy is to only allow a one day hold prior to setting up closing on an available vehicle. Being a 22 year and 7 vehicle customer of NS Lexus I thought I could get a few days hold on a car that I committed to purchase with or without a trade in. I was disappointed but ended up resolving the trade in issue and purchased the NX without the trade in within 24 hours. The effort to do this caused me and my wife a bit of stress to change our schedules and make appropriate arrangements with my bank, etc. Again, we didn’t come to the store expecting to purchase a car that fast. The purchase process with the finance consultant was fantastic. Quick and efficient. Much better than the last time I purchased an NS Lexus. More

by JERALR Verified Customer Verified Customer

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Lisa was amazing, so helpful and considerate and made me feel taken care of and understood. feel taken care of and understood. More

by LAURENA2017 Verified Customer Verified Customer

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Northside Lexus is a super nice dealership. People are nice and they are very attentive! People are nice and they are very attentive! More

by dmaucoin1989 Verified Customer Verified Customer

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Our experience leasing our first Lexus was simple and easy. We connected with Lisa over the internet and drove an hour because she met our needs. In addition when she had to leave for a pre-planned tri easy. We connected with Lisa over the internet and drove an hour because she met our needs. In addition when she had to leave for a pre-planned trip she turned us over to Rex who was equally wonderful. Our experience was simple, fast and most importantly everything we were told from the beginning was true which seems to be lost in business these days. We’d go back in a heartbeat for our next vehicle but not without a call to Lisa or Rex first. More

by Villager7 Verified Customer Verified Customer

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Northside knows how to treat customers right! Everyone we interacted with was polite, professional. Would recommend to anyone. Everyone we interacted with was polite, professional. Would recommend to anyone. More

by rosey2309 Verified Customer Verified Customer

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Excellent customer service for the sales, services, financial, tech, and overall services provided at this dealership. Thank you financial, tech, and overall services provided at this dealership. Thank you More

by smi481 Verified Customer Verified Customer

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Lisa was so patient with me and my family! She wanted to help me get into my dream car and did everything possible to make it happen! She deserves 5 stars! She wanted to help me get into my dream car and did everything possible to make it happen! She deserves 5 stars! More

by Sherry Hendrix Verified Customer Verified Customer

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Lisa was amazing. She communicated through every step of the process and made sure I was aware of what to expect next. She was extremely knowledgeable about the produc She communicated through every step of the process and made sure I was aware of what to expect next. She was extremely knowledgeable about the product and always made herself available. I would highly recommend her! More

by Kpaulson Verified Customer Verified Customer

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