Lisa Stone
Lisa Stone at Lake Norman Chrysler Dodge Jeep Ram
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Lisa Stone | Page 2

Service Call Center

Lake Norman Chrysler Dodge Jeep Ram

20700 Torrence Chapel Rd
Cornelius, NC 28031

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4.7
22 Reviews
4.7

22 Reviews

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22 Reviews of Lisa Stone

June 30, 2023

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Employee Rating

People were friendly but a long waiting time. Dispute having an appt had to wait over two hours for basic service because of back up. Had to come in twice because they didn’t find leak in tire fi More

by ljcolegrove
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jacob Preston

Jul 03, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of your experience with our service team and sincerely apologize for your extended wait time and not having the leak fixed first visit. We would like to learn more about your experience. If you don't mind reaching out to one of our Service Managers, Dan Gordon, at 704-896-3833 we would like to discuss this further.

June 28, 2023

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Employee Rating

It’s unfortunate that just after 4 years the transmission on the Jeep failed. Your service people are helping us deal with that and have been very informative. More

by bvandk
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Recommend Dealer
Yes
Jun 30, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of working with our team during the unfortunate event of having to replace your transmission under 4 years. We hope all of your issues have been corrected and you have a great 4th of July weekend! If you need anything in the future, please don't hesitate to reach out!

June 16, 2023

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Brought my vehicle in for recall check. Also got oil change and tire rotation. Service rep was very professional and I was out of there in less than two hours. More

by perryhayes56
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Recommend Dealer
Yes
Jun 19, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

Jun 19, 2023

perryhayes56 responded

Kelley was great. Kept me posted multiple times while I waited.

June 07, 2023

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Very helpful, kind and courteous! Great customer service and flexible schedule definitely helps during the work week!! More

by jackmommy07
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Recommend Dealer
Yes

Other Employees Tagged: Dane Sonnenberg

Jun 07, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

May 09, 2023

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Employee Rating

Very good at their job. Make it a joy to do business with them. Will always come back More

by PLSPARROW
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Recommend Dealer
Yes
Sep 15, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 30, 2023

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Employee Rating

Service appointment was on time and completed in a timely manner. I was very pleased with service. More

by sek82164
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Recommend Dealer
Yes
Sep 15, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 23, 2023

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Great bunch of guy. Very helpful and get done what I asked for. Always have and I believe always will. More

by PLSPARROW
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 15, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 16, 2023

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Employee Rating

Very helpful and efficient. . Done in a timely matters. Everyone was very helpful on my visit More

by REBECCA_CNA1
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Recommend Dealer
Yes
Sep 15, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 07, 2023

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Employee Rating

Have all my services done at this dealership. Have never had any problems until this service. All the fluids were not checked and filled. On the way home my car ran hot because it was low on engi More

by rsbass6
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Recommend Dealer
Yes

April 07, 2023

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Employee Rating

I love this dealership. I actually look forward to taking my car in for service. The staff is professional, the facility is super clean. They offer you snacks ad drinks d More

by PEP0
Service Price Transparency
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Recommend Dealer
Yes
Sep 15, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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