Liz Hernandez

I had a very disappointing experience with Hollywood Kia. They charged me $1,000 for servicing a car I purchased from them, but when I received the car, the service light was still on. I then had to pay an a They charged me $1,000 for servicing a car I purchased from them, but when I received the car, the service light was still on. I then had to pay an additional $2,000 to actually complete the required service. I was told by Hollywood Kia that the car did not need anything, and I trusted them, especially since I purchased the car without seeing it in person. I sent multiple letters explaining the situation. I did not ask for the $2,000 back, only a refund of the $1,000 they charged me for service that clearly was not done. On top of that, the car was shipped to me without a temporary tag. It took almost a month for them to send it, which meant I could not legally drive the car during that time. They have not responded to my attempts to resolve this, and now I am forced to take this matter to small claims court. Very poor communication and customer service. More

by kb13 Verified Customer Verified Customer

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The service center was clean thank you for the free capachino and the service guys was very professional capachino and the service guys was very professional More

by SPOTROCK Verified Customer Verified Customer

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The staff was agreeable and efficient. The whole process was seamless and I am overall satisfied! The whole process was seamless and I am overall satisfied! More

by mpc321 Verified Customer Verified Customer

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Very fast service, excellent professional service. 100%. They send me a video, and they offer transportation to take me back home until my car is ready. 100%. They send me a video, and they offer transportation to take me back home until my car is ready. More

by BERALERS Verified Customer Verified Customer

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Chris consistently delivers top-notch service with professionalism and efficiency. clear communication and quick resolutios! professionalism and efficiency. clear communication and quick resolutios! More

by Pvallejo Verified Customer Verified Customer

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Satisfied with the work they did to my truck. I have a Kia telluride they washed it very professional. I have a Kia telluride they washed it very professional. More

by ROLANDOESPINOZA2 Verified Customer Verified Customer

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Muy amables y comprometidos a la hora de informar y ayudar, teniendo en cuenta tambien, que resolvimos todo a última hora ayudar, teniendo en cuenta tambien, que resolvimos todo a última hora More

by Bruno Berrutti Verified Customer Verified Customer

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rude service worker. They don’t offer ride share. do not want to go back and don’t plan on it They don’t offer ride share. do not want to go back and don’t plan on it More

by Anonymous Verified Customer Verified Customer

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