Ryan Hall

Richard Romano was very helpful. Service is amazing here, quick and effective. I did my oil change and they also washed my car. Service is amazing here, quick and effective. I did my oil change and they also washed my car. More

by kmakrorys Verified Customer Verified Customer

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**Updated Review (2 Stars)** After my original review, it became necessary to involve Morgan Auto Group's corporate leadership. Hollywood Kia ultimately honored the original agreement, which is why I a it became necessary to involve Morgan Auto Group's corporate leadership. Hollywood Kia ultimately honored the original agreement, which is why I am updating my rating from **1 star to 2 stars**. That said, I cannot rate the experience any higher. The dealership simply did what should have been done from the beginning. The unnecessary stress, wasted time, and lack of respect we experienced should never happen to any customer. As NO customer should have to escalate a straightforward transaction to the corporate level just to have an agreed-upon deal honored. I hope this serves as an opportunity for improvement. I came back to Hollywood Kia (a MORGAN AUTOMOTIVE GROUP DEALERSHIP) because I trusted them. The lease on the vehicle I was turning in had also been done at this dealership, with my mom and stepfather as co-signers. On top of that, my stepfather had purchased several vehicles here over the years and had always been treated professionally and fairly. Because of that trust, we came back without thinking twice. Unfortunately, it's a decision we now regret. From the very beginning, we made one thing absolutely clear: we would only move forward if the deal was a true **Sign & Drive** with **$0 down, $0 due at signing, and no upfront costs**. If that wasn't possible, we would simply thank them for their time and leave. That was never an issue. Instead, we spent more than five hours at the dealership. We looked at several vehicles, negotiated the numbers, and even transferred the insurance because we believed the deal had already been finalized. Then, when we got to the Finance Department, everything changed. The monthly payment went from the agreed **$540** to **$549**, and suddenly the first payment and other upfront charges appeared—things that had never been part of the agreement. What bothered me the most wasn't even the money. It was that when we questioned the changes, both the salesperson and the manager denied what had been agreed to from the very beginning. It felt like our time and our trust meant nothing. I have no problem if a deal doesn't work out. What I do have a problem with is a lack of transparency. If they had simply told us from the start that a true Sign & Drive wasn't possible, we would have thanked them and left after five minutes. After this experience, it's very difficult for me to recommend Hollywood Kia to anyone. More

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Excelente Servicio Aurora Gracias , siempre voy ha llevar mi auto para servicio . Muchas gracias de nuevo. mi auto para servicio . Muchas gracias de nuevo. More

by S_shantal Verified Customer Verified Customer

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Took $83,355. 74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was 74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was never released from the previous owner. As of today, 6/0/26, the physical car sits in the new paying customer’s driveway without access or owner level control (which remains in the previous owners possession). The car does not start. The car does not function. Hollywood KIA reps have been continuously made aware of the issue repeatedly and exhaustively on a rolling daily basis. On 6/8/26, after days of exhaustive written and record notice of the defect (and outstanding delivery/performance issues) MANAGEMENT staff at Hollywood Kia attempts to lock the bad faith from unwinding. As is evident in the digital contract fingerprints: E-SIGNED RENNER TOLEDO on 2026-06-08 15:56:43 GMT MGR. [many docs e-signed] E-SIGNED RENNER TOLEDO on 2026-06-08 15:57:49 GMT MGR. was the digital stamp on the last signature. This looks worse than bad faith. Federally insured banking institutions were involved. Significant monies moved interstate. Hollywood KIA staff have expressly acknowledged that the access defect was known before delivery. They knew they the car they were delivering was a lemon and they did it anyways. Worse, Hollywood Kia admitted it in writing. The issue was not just the usual scams, such as swapping out the tires for bald ones and accepting $500 off books cash in lieu of the $3000 warranty that was being leveraged (a day after payment in full and no delivery) as a vehicle delivery hostage mechanism (they also did both of those things). The issue is that today is that Hollywood Kia seems to have engaged in an organized scheme to defraud and made federal banking institutions a party to same. For anyone who wants to see: text me, I’m an open book. I’ll send you all the docs, screenshots, recordings, emails, texts, etc etc etc. More

by 44758 AUTO TRUST Verified Customer Verified Customer

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I had an amazing experience this past weekend at Hollywood Kia! Oriel was incredible from start to finish—he really took care of me, moved fast, and made the whole process easy and stress-free. Even Hollywood Kia! Oriel was incredible from start to finish—he really took care of me, moved fast, and made the whole process easy and stress-free. Even with my credit situation and a low down payment, he made it happen and got me into a great car way quicker than I expected. The GM Ryan also came through and made sure everything was handled smoothly. You can tell they really care about helping people, not just making a sale. I left feeling taken care of and honestly just grateful for how everything worked out. If you’re thinking about getting a car, definitely go see Oriel and the team at Hollywood Kia—they really go above and beyond. More

by ojetter Verified Customer Verified Customer

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Excellent group of people, very knowledgeable and kind, i love my new car. Thank you!!!!! love my new car. Thank you!!!!! More

by YOLICERUZZI Verified Customer Verified Customer

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I was able to set my appointment that morning and get in without wait. Great service and the staff was very accommodating and knowledgeable without wait. Great service and the staff was very accommodating and knowledgeable More

by TRACYDAMUS28 Verified Customer Verified Customer

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The car overall was good, but the strong cigarette smell inside completely ruined the experience. It’s disappointing that nobody mentioned it in advance. inside completely ruined the experience. It’s disappointing that nobody mentioned it in advance. More

by LEXA_POLIWUK Verified Customer Verified Customer

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Patty Alvarado was AMAZING. She is kind, knowledgeable, and makes sure you aren't wasting any time. Also, thanks to Ryan, we were able to get the deal done. Hollywood Kia is the She is kind, knowledgeable, and makes sure you aren't wasting any time. Also, thanks to Ryan, we were able to get the deal done. Hollywood Kia is the place to go. More

by sselman Verified Customer Verified Customer

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I would NOT recommend Hollywood Kia to anyone. I purchased a 2024 Kia Soul from them, and since early on, the vehicle has had serious safety issues, including stalling at red lights. That alone I purchased a 2024 Kia Soul from them, and since early on, the vehicle has had serious safety issues, including stalling at red lights. That alone is dangerous. On top of that, I’ve experienced: A/C going in and out Horn not working Loose components under the hood Poor and careless service My vehicle was also damaged while in their care, and they denied responsibility even though I reported it immediately. I’ve contacted Kia America multiple times, and even they have struggled to get proper responses from this dealership. Communication has been extremely poor throughout this entire process. Instead of fixing the problem, they offered a cash settlement that is honestly a joke, while expecting me to keep an unsafe vehicle and continue making payments. That is completely unacceptable. I do not feel safe driving this vehicle, and I have zero trust in this dealership. Avoid this place. More

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