Check out Ryan Hall's reviews on DealerRater

April 16, 2026

Dealership Rating

Employee Rating

I would NOT recommend Hollywood Kia to anyone. I purchased a 2024 Kia Soul from them, and since early on, the vehicle has had serious safety issues, including stalling at red lights. That alone I purchased a 2024 Kia Soul from them, and since early on, the vehicle has had serious safety issues, including stalling at red lights. That alone is dangerous. On top of that, I’ve experienced: A/C going in and out Horn not working Loose components under the hood Poor and careless service My vehicle was also damaged while in their care, and they denied responsibility even though I reported it immediately. I’ve contacted Kia America multiple times, and even they have struggled to get proper responses from this dealership. Communication has been extremely poor throughout this entire process. Instead of fixing the problem, they offered a cash settlement that is honestly a joke, while expecting me to keep an unsafe vehicle and continue making payments. That is completely unacceptable. I do not feel safe driving this vehicle, and I have zero trust in this dealership. Avoid this place. More

by SANNO

Recommend Dealer

No

Other Employees Tagged: Liz Hernandez, Victor Llano

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Apr 20, 2026 -

Hollywood Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Apr 20, 2026 -

SANNO responded

Thank you for your response. However, your message feels like a generic apology and does not address the serious safety issues I have repeatedly reported. This vehicle has been unsafe to drive since the first week (around 300 miles), including stalling and loss of power. These are not minor concerns they are dangerous and put my safety at risk. I have already provided evidence and documentation of these issues, yet responsibility continues to be denied. At this point, I am asking for a clear answer: What is your plan to resolve this unsafe vehicle situation? I no longer feel safe driving this car and do not have confidence in continued repairs. I am seeking a proper resolution, not another general response. Please respond with specific next steps.

Apr 20, 2026 -

Hollywood Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 14, 2026

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The best service, very quick, very attentive, solved my problems and felt like a family problems and felt like a family More

by ENDYSUAREZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Liz Hernandez, Irene Guillama, Victor Llano, Dani Bello, Raul Camacaro, Ana Salazar, Gisselle Prado

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Apr 14, 2026 -

Hollywood Kia responded

Thanks for trusting our team with your Kia service. We’re delighted our swift and attentive approach resolved your issues and made you feel at home. We look forward to assisting you again.

April 13, 2026

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Personal muy amable y atenciosos ,no tengo nada pra reclamar ,siempre fur muy bien atendida reclamar ,siempre fur muy bien atendida More

by bette

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Liz Hernandez, Irene Guillama, Victor Llano, Dani Bello

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Apr 14, 2026 -

Hollywood Kia responded

Thank you for noting how friendly and attentive our team was. We’re delighted your Kia Seltos service consistently met your expectations. We look forward to your next visit.

April 13, 2026

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Employee Rating

Great service from every employee at the store very friendly easy to make my appointment. I like the video they sent of my vehicle and what it needed. Highly recommend Hollywood Kia. friendly easy to make my appointment. I like the video they sent of my vehicle and what it needed. Highly recommend Hollywood Kia. More

by dayanafedz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Victor Llano

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Apr 13, 2026 -

Hollywood Kia responded

It’s wonderful that our team was friendly and that booking your appointment was effortless. We’re glad the video preview helped you understand your Kia Sportage’s needs. Thank you for recommending us.

March 29, 2026

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It seems like all they want is your signature then they get lost . I did not get any paperwork at all. Still waiting get lost . I did not get any paperwork at all. Still waiting More

by whiteshadow877

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Ernesto Cortez, Devin Duran

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Apr 01, 2026 -

Hollywood Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Apr 01, 2026 -

Hollywood Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 09, 2026

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Employee Rating

We find the staff at Hollywood Kia the most welcoming. After the service we provided with a video of what the service person did and his results. After the service we provided with a video of what the service person did and his results. More

by BARBBERMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Liz Hernandez, Irene Guillama, Victor Llano, Dani Bello, Raul Camacaro, Ana Salazar, Gisselle Prado

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Mar 09, 2026 -

Hollywood Kia responded

It’s wonderful to know our team made you feel so welcome. We’re glad the video walkthrough of the service on your Kia Sorento Hybrid was clear and informative. Thank you for your five-star review and we look forward to assisting you again.

February 24, 2026

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Employee Rating

There is no honest transaction here from sales to finance. When the sale is final, so is their care for the customer. I will not return to this snake pit. finance. When the sale is final, so is their care for the customer. I will not return to this snake pit. More

by areti65

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Ernesto Cortez

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Feb 28, 2026 -

Hollywood Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Feb 28, 2026 -

Hollywood Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 15, 2026

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Professional service provided to my car, they fix the issue with the flat tire and replaced for a new one. issue with the flat tire and replaced for a new one. More

by parnas18

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Liz Hernandez, Daniel Salazar, Irene Guillama, Victor Llano, Dani Bello

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Feb 15, 2026 -

Hollywood Kia responded

Thank you for letting us know. We’re glad our team addressed the flat tire on your Kia Seltos and got you back on the road. If you need anything else, please reach out to Ryan.

February 01, 2026

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Amazing assistance and knowledge throughout the process. I truly appreciate the service—and I love my new car. I truly appreciate the service—and I love my new car. More

by wemadeit305

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Liz Hernandez, Dmytro Tereshchuk, Javier Masson, Jhonny Rodriguez, Oriel Kennion, Irene Guillama, Victor Llano, Kermitt Graham, Danny Hernandez Ramirez

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Feb 01, 2026 -

Hollywood Kia responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Hollywood Kia!

January 26, 2026

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Employee Rating

My car has been in the dealership for over a month. They’ve rediagnosed over 3 times and refused a rental after telling me my vehicle was running great. I asked for a manager to call me and I have yet They’ve rediagnosed over 3 times and refused a rental after telling me my vehicle was running great. I asked for a manager to call me and I have yet to speak to a manager and it’s been over a week I was told he’s busy with a construction project More

by CSKYE180

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Irene Guillama, Victor Llano

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Jan 29, 2026 -

Hollywood Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Jan 29, 2026 -

Hollywood Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Ryan Hall

General Manager

Hollywood Kia

27 Reviews of Ryan Hall

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