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Loan Pham
Loan Pham at Jim Ellis Chevrolet of Atlanta

Loan Pham | Page 11

Service Advisor

Jim Ellis Chevrolet of Atlanta

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.4
123 Reviews
4.4

123 Reviews

Write a Review

123 Reviews of Loan Pham

February 07, 2023

Dealership Rating
Employee Rating

For 13 years I have trusted these folks to service my car and they have been super. Yesterday Loan went above and beyond to help me understand what needed to be done and how long it would take. And words can More

by frodo_47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for sharing your thoughts about your excellent experience with Loan here at our service department. We truly appreciate you choosing Jim Ellis Chevrolet over the years. We look forward to continuing to serve you as one of our valued customers. Expect the Best! Service Manager Mr. David Theriault

January 31, 2023

Dealership Rating
Employee Rating

A strange experience as I was asked 2-3x about paying for my service out of pocket. How else would I pay? Also, please don't ask someone to provide their address in waiting area with a bunch of strangers. T More

by h0cke1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 04, 2023

Jim Ellis Chevrolet of Atlanta responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Feb 04, 2023

Jim Ellis Chevrolet of Atlanta responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

January 31, 2023

Dealership Rating
Employee Rating

Great place, everyone is helpful and nice, only negative is they are always so busy More

by BRUCESPEGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 01, 2023

Jim Ellis Chevrolet of Atlanta responded

Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

January 31, 2023

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Employee Rating

Used to be a great business. The service shop is gouging on repair costs. After many years of having multiple Chevy cars and trucks I doubt I'll buy another. Not because of C More

by prferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 03, 2023

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Feb 03, 2023

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

January 28, 2023

Dealership Rating
Employee Rating

My customer service rep was great . Very helpful and efficient dealing with my car and it's issues More

by JMEPSTEIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Valdez

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Jan 29, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

January 26, 2023

Dealership Rating
Employee Rating

Very professional, friendly service. Great communication during the service visit. Was very lucky to have Loan Pham as the service rep. More

by JRW60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 29, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for the kind words for Loan and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

January 26, 2023

Dealership Rating
Employee Rating

Service was prompt and completed all of the repairs that we needed. Really good experience. More

by Darren.dubois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sonja Brown, Retanza Grier

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Jan 29, 2023

Jim Ellis Chevrolet of Atlanta responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business, Darren, and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

January 23, 2023

Dealership Rating
Employee Rating

Jim Ellis Chevy has been a blessing! Their customer service is amazing. I will always be a customer!! Thank you for all you do! More

by gabrielleksacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey

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Jan 23, 2023

Jim Ellis Chevrolet of Atlanta responded

Gabriel, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

January 20, 2023

Dealership Rating
Employee Rating

Great customer service and service is done in a timely manner! Couldn’t ask for better service Loan takes care of me! More

by Andre’ P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 20, 2023

Jim Ellis Chevrolet of Atlanta responded

Andre, Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

January 18, 2023

Dealership Rating
Employee Rating

It took a few days to hear back from them but that was due to the amount of work they have at any one time. They were very responsive and followed up with me often. Everyone was very helpful. More

by elsalgadorivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey , Sonja Brown

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Jan 19, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for the kind words for our service department. We appreciate the great rating. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Expect the Best! Service Manager Mr. David Theriault

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