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Loan Pham
Loan Pham at Jim Ellis Chevrolet of Atlanta

Loan Pham | Page 10

Service Advisor

Jim Ellis Chevrolet of Atlanta

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.4
123 Reviews
4.4

123 Reviews

Write a Review

123 Reviews of Loan Pham

March 03, 2023

Dealership Rating
Employee Rating

Excellent services and personnel; family have gone here for cars and maintenance for years. Trustworthy dealership and personnel always very helpful and great to deal with. Jobs are always done right an More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez , Sonja Brown, Retanza Grier, Christian Locklear, Charles Prayor, David Theriault

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Mar 04, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

March 03, 2023

Dealership Rating
Employee Rating

I came in to have my air bag replaced because of a recall. Once completed, the airbag light on my dashboard was on. When I called and left a message, no one returned my call. I had to handle this issu More

by mkean328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 07, 2023

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Mar 07, 2023

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

March 01, 2023

Dealership Rating
Employee Rating

I received excellent customer service and my vehicle always runs great following my visits. I travel over 20 miles from my own dealership specifically because of how I am treated as a customer. More

by FRITZGJOSPEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

March 01, 2023

Dealership Rating
Employee Rating

You guys was great,I'll be back to do my car maintaince,good service..... More

by Keisa37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez , Sonja Brown, Retanza Grier, Christian Locklear, Charles Prayor, David Theriault

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Mar 02, 2023

Jim Ellis Chevrolet of Atlanta responded

Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

February 24, 2023

Dealership Rating
Employee Rating

JIM Ellis Chevy always seems to give good service at fair prices. Thank you Jim Ellis More

by FOOTECARTERWEDDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elise Schaaf

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Feb 26, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

February 20, 2023

Dealership Rating
Employee Rating

I found a service writer to be fast and courteous, which made my experience totally acceptable. More

by MJTAX
Service Communication
Recommend Dealer
Yes
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Feb 20, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

February 13, 2023

Dealership Rating
Employee Rating

The service is good people are courteous. The place is clean, and I will recommend other people to get their vehicle serviced there. More

by Gregcolbert0225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you, Greg! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

February 12, 2023

Dealership Rating
Employee Rating

I absolutely love this dealership I’ve brought two trucks from this very location I get service done on three vehicles here and everyone is so pleasant and helpful More

by hcinaya2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey

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Feb 13, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

February 07, 2023

Dealership Rating
Employee Rating

Went for oil change, waited for a long time but didn’t finish. Had to went there a second time to get it done. Purchased a part and repaired at this dealership. Took two days( longer than expected) and ch More

by JOEZHU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Retanza Grier

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Feb 11, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Feb 11, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 07, 2023

Dealership Rating
Employee Rating

They called me and said that my car would be ready on Saturday and it was More

by LIZHUNTER6868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez , Sonja Brown, Retanza Grier, Christian Locklear, Charles Prayor, David Theriault

Report | Print
Feb 08, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Liz, please let us know. Expect the Best! Service Manager Mr. David Theriault

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