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Loan Pham
Loan Pham at Jim Ellis Chevrolet of Atlanta

Loan Pham | Page 8

Service Advisor

Jim Ellis Chevrolet of Atlanta

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.4
123 Reviews
4.4

123 Reviews

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123 Reviews of Loan Pham

April 14, 2023

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Employee Rating

Had great service for my oil change. Cumming service person was helpful and it did not take near as long as I expected. More

by tjmerkling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 16, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

April 08, 2023

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Employee Rating

Excellent service people. A bit pricey but they did the job correctly. Tough to quibble with a service manager who has the same last name and was born in the same town in Ma More

by dan.kineoadvisors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Theriault

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Apr 09, 2023

Jim Ellis Chevrolet of Atlanta responded

Dan, Thanks for sharing about your service experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

April 08, 2023

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Employee Rating

They got me in and took care of my problems. They went over and beyond! More

by OLSKOOL113
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Recommend Dealer
Yes
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Apr 09, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

April 06, 2023

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Employee Rating

Dealership is clean, business like, and delivered their service in a timely manner. Unlike other dealerships they did not offer a complementary car wash. This would improve the rating. More

by jamesfam2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 06, 2023

Jim Ellis Chevrolet of Atlanta responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

April 04, 2023

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Employee Rating

They got me in got me out in a time. Lay Manner did a great job and that's what I come here for. More

by lelandsms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez , Sonja Brown, Retanza Grier, Christian Locklear, Charles Prayor, David Theriault

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Apr 05, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

April 04, 2023

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Employee Rating

Don’t expect honesty or any form of organization. No less for the mechanic to clean up their own finger prints More

by Qwert51918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vladimir Kochubey, Luis Valdez, Ricky Wong , Christian Locklear, Charles Prayor

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Apr 08, 2023

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Apr 08, 2023

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 29, 2023

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Employee Rating

Great service. Great customer service. The refreshments were awesome. The playroom did need more crayons and toys but overall my child was busy playing. More

by Camilla1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elise Schaaf

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Mar 29, 2023

Jim Ellis Chevrolet of Atlanta responded

Camilla, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

March 23, 2023

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Employee Rating

Loan was very sharp and she kept me up to date on the process of my van. Recommended a service I needed at 60,000 miles and I agreed to it. She has a wonderful attitude and a pleasant smile. More

by LEON.JOBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you, Leon, for choosing Jim Ellis Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

March 23, 2023

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Employee Rating

I received quick and efficient service. loan was helpful and informative. Much appreciated, thanks again. More

by Kkid8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf

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Mar 24, 2023

Jim Ellis Chevrolet of Atlanta responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Loan and the team met your expectations. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

March 21, 2023

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Employee Rating

Was very pleased, liked that they kept me informed about my vehicle at all times. Very pleasant and friendly atmosphere. More

by Paulette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 22, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

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