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Loan Pham
Loan Pham at Jim Ellis Chevrolet
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Loan Pham | Page 8

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7
87 Reviews
4.7

87 Reviews

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87 Reviews of Loan Pham

January 26, 2023

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Employee Rating

Service was prompt and completed all of the repairs that we needed. Really good experience. More

by Darren.dubois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Retanza Grier , Sonja Brown

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Jan 29, 2023

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business, Darren, and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

January 26, 2023

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Employee Rating

Very professional, friendly service. Great communication during the service visit. Was very lucky to have Loan Pham as the service rep. More

by JRW60
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Service Time
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Recommend Dealer
Yes
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Jan 29, 2023

Jim Ellis Chevrolet responded

Thank you for the kind words for Loan and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

January 23, 2023

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Employee Rating

Jim Ellis Chevy has been a blessing! Their customer service is amazing. I will always be a customer!! Thank you for all you do! More

by gabrielleksacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey

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Jan 23, 2023

Jim Ellis Chevrolet responded

Gabriel, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

January 20, 2023

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Employee Rating

Great customer service and service is done in a timely manner! Couldn’t ask for better service Loan takes care of me! More

by Andre’ P
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Recommend Dealer
Yes
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Jan 20, 2023

Jim Ellis Chevrolet responded

Andre, Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

January 18, 2023

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Employee Rating

It took a few days to hear back from them but that was due to the amount of work they have at any one time. They were very responsive and followed up with me often. Everyone was very helpful. More

by elsalgadorivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey , Sonja Brown

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Jan 19, 2023

Jim Ellis Chevrolet responded

Thank you for the kind words for our service department. We appreciate the great rating. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Expect the Best! Service Manager Mr. David Theriault

January 17, 2023

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Employee Rating

Super friendly and helpful staff. And the professional detailing is second to none. Thank you! More

by KWSHAUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey

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Jan 18, 2023

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

January 13, 2023

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Employee Rating

3 1/2 hrs for an oil change! Ridiculous. This visit was free, due to me waiting 3 hours, my last visit. Only for me to wait longer, than last time. I only came back, due to the o More

by Samantha Ramirez
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 13, 2023

Samantha Ramirez responded

Please do better, I understand things happen, but 3 1/2 hours, is a bit much.

January 13, 2023

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Employee Rating

Great service! Loan was great! She always does a great job. Thank you. And the car was cleaned More

by odedli
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 15, 2023

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

January 08, 2023

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Employee Rating

Actually accommodate customers with bust schedules with rideshare should wait unexpectedly takes longer than anticipated for maintenance work. More

by tracey_holt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Retanza Grier , Sonja Brown, Christian Locklear, Charles Prayor, Apologies for not recalling the last two reps to rate.

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Jan 08, 2023

Jim Ellis Chevrolet responded

Tracey, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

January 06, 2023

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Employee Rating

The professional staff worked to service my vehicle in a timely fashion. I really appreciate their excellent work. More

by myce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jan 08, 2023

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

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