Loan Pham | Page 9

Service representative (Loan) was great to work with. Brought my Suburban in for a 150k service. However, I had to bring it back for a follow up later in the week due to a noise in the heater/AC fan aft Brought my Suburban in for a 150k service. However, I had to bring it back for a follow up later in the week due to a noise in the heater/AC fan after the cabin filter was replaced. The issue was corrected to my satisfaction. More

by jmichaelriley0 Verified Customer Verified Customer

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Great customer service skills people t H er3cwas sp Friendly' the pace was so neat and clean Friendly' the pace was so neat and clean More

by SHUVODA Verified Customer Verified Customer

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While waiting for assistance, I was skipped over by the rep. When the service was completed, I was told about a service that needed to be done and when I asked which specific tool would be needed, the mech rep. When the service was completed, I was told about a service that needed to be done and when I asked which specific tool would be needed, the mechanic claimed that he didn’t know. Your job is to work on cars, but you don’t know what tool would be required to fix something on a car? More

by Francis Verified Customer Verified Customer

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loan is a very good service advisor. She keep me informed on the status of my car. She keep me informed on the status of my car. More

by Jim Verified Customer Verified Customer

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Treated with respect as well as my vehicle. Great communication.and letting me know what is going on and what to expect as far as cost. Great communication.and letting me know what is going on and what to expect as far as cost. More

by JSUEBIRD Verified Customer Verified Customer

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Had great service for my oil change. Cumming service person was helpful and it did not take near as long as I expected. Cumming service person was helpful and it did not take near as long as I expected. More

by tjmerkling Verified Customer Verified Customer

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Excellent service people. A bit pricey but they did the job correctly. Tough to quibble with a service manager who has the same last name and was born in the same town in Ma A bit pricey but they did the job correctly. Tough to quibble with a service manager who has the same last name and was born in the same town in Maine as my Dad! More

by dan.kineoadvisors Verified Customer Verified Customer

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They got me in and took care of my problems. They went over and beyond! They went over and beyond! More

by OLSKOOL113 Verified Customer Verified Customer

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Dealership is clean, business like, and delivered their service in a timely manner. Unlike other dealerships they did not offer a complementary car wash. This would improve the rating. service in a timely manner. Unlike other dealerships they did not offer a complementary car wash. This would improve the rating. More

by jamesfam2 Verified Customer Verified Customer

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They got me in got me out in a time. Lay Manner did a great job and that's what I come here for. Lay Manner did a great job and that's what I come here for. More

by lelandsms Verified Customer Verified Customer

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