Locksley Sanderson | Page 20

Exceptional Service I brought my car in for service during the "Dorian Hurricane Weekend". I found a screw had pierced my tire when I was putting my car into a warehouse I brought my car in for service during the "Dorian Hurricane Weekend". I found a screw had pierced my tire when I was putting my car into a warehouse for safe covering during the storm (that never hit us luckily). While Jay in Service took care of the tire situation, Locksley Sanderson had called me just a few days earlier to see if I was interested in ending my lease early and get into a new 2019 lease. He helped me do thiswith very little stress. Appreciate the attention to detail and his expertise. More

by LINDA.S.MARTIGNETTI Verified Customer Verified Customer

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Best Car Buying Experience Just stopping by to see what was on the lot and we ended up trading and driving away with a brand new vehicle. The process from start to finish was e Just stopping by to see what was on the lot and we ended up trading and driving away with a brand new vehicle. The process from start to finish was excellent service. Ultimately got a vehicle with great leg and cargo space. More

by RBshp5 Verified Customer Verified Customer

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Dishonest Dealings During our negotiations Mr. Locksley Sanderson deliberately withheld the exact monies that would be required. We agreed the total I would pay out-of-p During our negotiations Mr. Locksley Sanderson deliberately withheld the exact monies that would be required. We agreed the total I would pay out-of-pocket was $1000 down all inclusive. However, subsequent to signing all of the paperwork the finance manager, Mr. Omar Nieves, informed me of the requirement for the first month’s payment in addition to the agreed upon $1000 all inclusive. Also, while discussing the lease terms with Mr. Sanderson, he implied I would receive complimentary oil changes for the duration of the lease, which I have received during my previous two leases for being a loyal customer of the dealership (5th lease since 2007). However, Mr. Nieves informed me his manager, Mr. David Peralta, stated free oil changes could not be provided unless it was written down as a condition of the negotiations by Mr. Sanderson. I know this to be false because Mr. Peralta was the same manager who approved the free oil changes when the finance manager who facilitated our previous lease appealed to him at the same point in the processing of our paperwork. I would have preferred an honest denial of the free oil changes instead of being told an obvious lie. It is for these reasons I will no longer patronize this dealership for future leases. I will not refer anyone to the dealership; but will share my negative experiences. Lastly, I will not have my vehicle serviced at the dealership. It is apparent the dealership has fostered a culture of dishonesty amongst its employees. More

by ROTCIV28 Verified Customer Verified Customer

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People First! Advocates for my needs. Made the experience as stressless as possible. Love the welcome mat they roll out! Awesome experience BOTH times! Felt like I Advocates for my needs. Made the experience as stressless as possible. Love the welcome mat they roll out! Awesome experience BOTH times! Felt like I was at a relatives home! More

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Quick and easy They new exactly what I needed. Car was waiting for me when i got there. The customer service at this particular location way surpassed anything I've They new exactly what I needed. Car was waiting for me when i got there. The customer service at this particular location way surpassed anything I've seen. This is my 4th Nissan and I will never go anywhere but Coral Springs Nissan. More

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Dishonest Finance Manager I was told that I would be sold a vehicle for $17,000.00 however when I contacted my bank (with whom I’d already had a pre-approval) the represen I was told that I would be sold a vehicle for $17,000.00 however when I contacted my bank (with whom I’d already had a pre-approval) the representative advised me that Finance manager at Coral Springs Nissan submitted a price of $24,000 to the bank not the $17,000 he and I discussed. He also added $2,800 for registration, $800.00 documentation fee and $995.00 for an extended warranty. None of these items were discussed with me. I was so angry. I could not believe a dealership would take advantage of a single mother with 3 kids in this way. I would not advise anyone to purchase a vehicle here. However my sales person was very nice, friendly and he was not pushy More

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Great Nice and helpful staff. Knowledgeable on what they offer and are honest with you. Smoothest process I've ever had with purchasing a vehicle by far Nice and helpful staff. Knowledgeable on what they offer and are honest with you. Smoothest process I've ever had with purchasing a vehicle by far More

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Fantastic my salesman great The experience of the finance department was somewhat weak but the salesman held up his end of the bargain and so did the sales manager difficult pro The experience of the finance department was somewhat weak but the salesman held up his end of the bargain and so did the sales manager difficult process but we got it done at the end of the day More

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This dude right here. I have bought my last two card here(pre owned) and had a really good experience over all. But this last time I spoke to a sales manager at Coral Sprin I have bought my last two card here(pre owned) and had a really good experience over all. But this last time I spoke to a sales manager at Coral Springs auto mall Nessan and the dude spoke to me like I was an idiot. At one point during my trip there he would come down in price from 570.00 a month or give me pricing options on used vehicles. Thank god my salesman was super awesome and found me just what I was looking for at a great price I would buy my next car from them because there sales people and the people at there used Kia are amazing More

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Bought new altina Great experience salesman very knowledgeable. Gave all details. I felt he really tried to get me the best deal on my upgrade. Explained all workings f Great experience salesman very knowledgeable. Gave all details. I felt he really tried to get me the best deal on my upgrade. Explained all workings full of new instruments and helped move my trunk junk More

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