Logan Demel
Logan Demel at Biggers Mazda

Logan Demel

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.9
181 Reviews
4.9

181 Reviews

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181 Reviews of Logan Demel

November 11, 2026

Dealership Rating
Employee Rating

Transparent with the information and status of my car. Treated fair. Clean and relaxed environment. More

by aboller808
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

November 10, 2026

Dealership Rating
Employee Rating

Was quick and easy It was quick and easy, friendly service. No issues It was quick and easy, friendly service. No issues, good experience More

by jneukirch12
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

November 08, 2026

Dealership Rating
Employee Rating

First I was given a quote for my 30K service after they inspected my vehicle. I was told that was incorrect, it would cost another hundred. Then I agreed and rec'd a phone call stating it would cost an add More

by Julieklaas
Recommend Dealer
No

Other Employees Tagged: Logan Demel

November 08, 2026

Dealership Rating
Employee Rating

Fast efficient personable service Thorough inspection of my vehicle and prompt service Great job and provided me with a coupon discount More

by HORNBERG7273
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

November 08, 2026

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Employee Rating

I do not like having to see 5 different recommendations for what I need to have done when I come in for an oil change .it's overwhelming and I don't know enough to discern what I really need done . Logan i More

by Chrissa.osborn
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

October 28, 2026

Dealership Rating
Employee Rating

Very satisfied with everything and everyone last visit Good prices, loaner was available during tire replacement More

by allencesteban
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

October 24, 2026

Dealership Rating
Employee Rating

Attentive service. Answered all questions Ease dropping off and picking up car. Appreciate the communication and video inspection More

by mmez
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Oct 27, 2026

Biggers Mazda responded

Thank you for the fantastic 5-star review! We're happy to hear that our service team provided attentive care, answered all your questions, and made the drop-off and pickup process easy and convenient. We're especially glad you appreciated the communication and video inspection, as we believe in keeping our customers informed every step of the way. We truly appreciate your trust in Biggers Mazda and look forward to assisting you again!

October 24, 2026

Dealership Rating
Employee Rating

I really like the video they make going around my vehicle and showing me! Logan was friendly and I feel he listened to me. More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adonis Gutierrez

Oct 27, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We're so glad you appreciate our video inspections and the transparency they provide throughout the service process. It's great to hear that Logan was friendly, attentive, and took the time to listen to your concerns. We truly appreciate your kind words and your trust in Biggers Mazda. We look forward to seeing you again!

October 22, 2026

Dealership Rating
Employee Rating

It's always great which is why we come back Their waiting room is also very pleasant More

by asimonelli01
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Oct 27, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We're so happy to hear that you consistently have great experiences with our team. Your continued loyalty means so much to us, and we're glad you enjoy the comfort of our waiting area while your vehicle is being serviced. We truly appreciate your trust in Biggers Mazda and look forward to welcoming you back again!

October 22, 2026

Dealership Rating
Employee Rating

The Service Department people at Bigger's Mazda are always helpful, friendly and on-schedule! More

by rmoineau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Riforgiato

Oct 27, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We're thrilled to hear that our Service Department consistently provides friendly, helpful, and timely service. We know your time is valuable, and we're glad our team continues to meet your expectations. Your loyalty and trust in Biggers Mazda mean a great deal to us. We truly appreciate your business and look forward to seeing you again!

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