Logan Demel
Logan Demel at Biggers Mazda

Logan Demel | Page 2

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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5.0
113 Reviews
5.0

113 Reviews

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113 Reviews of Logan Demel

June 21, 2026

Dealership Rating
Employee Rating

I have found the service department to be very helpful, prompt, and explain everything throughly. More

by khunsaker
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jun 24, 2026

Biggers Mazda responded

Thank you for the great 5-star review! We’re happy to hear that our service department has been helpful, prompt, and thorough in explaining everything during your visits. Clear communication and quality service are very important to us, so it’s great to know that came through in your experience. We truly appreciate your trust in Biggers Mazda and look forward to serving you again!

June 18, 2026

Dealership Rating
Employee Rating

I usually dread taking my car in for repairs. As a woman, I feel very vulnerable Biggers facility and staff changed all of that. They made me relaxed and explained all of my options. I felt invol More

by Eacierto
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jun 24, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re truly glad to hear that our team was able to make your service visit comfortable and stress-free. Providing clear communication, respectful care, and making sure every guest feels informed and included in the process is very important to us. We appreciate your trust in Biggers Mazda and are happy we could help change your perspective on the experience. We look forward to continuing to provide you with the same level of care in the future!

June 16, 2026

Dealership Rating
Employee Rating

Everyone I spoke with was very friendly and helped me get my car in for repair fast! I will definitely continue to bring my Mazda here More

by maisiesteele18
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jun 24, 2026

Biggers Mazda responded

Thank you for the great 5-star review! We’re happy to hear our team was friendly and able to get your vehicle in quickly for repair. Providing fast, helpful service is always our goal, and we’re glad that came through during your visit. We truly appreciate your continued trust in Biggers Mazda and look forward to seeing you again!

June 15, 2026

Dealership Rating
Employee Rating

Everyone was very pleased to me they told me everything that I needed to know they sent me everything on my phone I need to know they gave me a car to drive when may car was in the shop More

by era.burns54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re so glad to hear our team kept you well informed throughout your visit and made the process easy by sending updates directly to your phone. It’s also great to know the loaner vehicle helped keep you on the road while your car was in the shop. We truly appreciate your trust in Biggers Mazda and look forward to serving you again!

June 13, 2026

Dealership Rating
Employee Rating

Tina is very helpful and always answer questions with clarity and a smile. Awesome service! More

by karennpren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Nikolov , Zach 5 stars

Jun 15, 2026

Biggers Mazda responded

Thank you for the kind words. Have a Great Day.

June 13, 2026

Dealership Rating
Employee Rating

Great to see Mazda having tires on sale. Saved me lot's of money. Thank you More

by MARIO_LUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Biggers Mazda responded

Thank you for the kind words. Have a Great Day.

June 08, 2026

Dealership Rating
Employee Rating

Clean waiting area. I wish there were vending machines for snacks. Everyone was nice and friendly. More

by wpgcarlson
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jun 24, 2026

Biggers Mazda responded

Thank you for the 5-star review! We’re glad to hear you found our waiting area clean and our team friendly during your visit. We also appreciate your feedback about snack options—suggestions like yours help us continue to improve the overall customer experience. We truly value your business and look forward to serving you again at Biggers Mazda!

June 07, 2026

Dealership Rating
Employee Rating

Service was well explained and executed quickly. It is stupid you require a word minimum for this review. More

by bjohnso11968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: N/A

Jun 24, 2026

Biggers Mazda responded

Thank you for the 5-star review! We’re glad to hear your service visit was clearly explained and completed quickly. We appreciate your feedback and your time, and we’re happy we could take care of your vehicle efficiently. We look forward to serving you again at Biggers Mazda

June 06, 2026

Dealership Rating
Employee Rating

Biggers Mazda provides excellent service every time I bring my car in to be serviced. More

by cmlopez015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re delighted to hear that you consistently receive excellent service whenever you bring your car in. Providing reliable, high-quality care is what we strive for, and your continued trust means a great deal to our team. We look forward to serving you again at Biggers Mazda!

June 03, 2026

Dealership Rating
Employee Rating

Always have had a positive experience at this dealership. The service technician (Logan Demel) has always been very helpful and courteous. More

by HeAbadMan$
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jun 24, 2026

Biggers Mazda responded

Thank you for your feedback and for taking the time to share your experience! We’re glad to hear you’ve consistently had positive visits with us and that Logan has been helpful and courteous during your service appointments. We truly appreciate your continued trust in Biggers Mazda and look forward to providing you with the same level of care at your next visit.

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