Logan Demel
Logan Demel at Biggers Mazda

Logan Demel | Page 2

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.9
181 Reviews
4.9

181 Reviews

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181 Reviews of Logan Demel

October 21, 2026

Dealership Rating
Employee Rating

Professional, prompt and kind They take good care of their customers and great service with amazing Chai Tea when waiting! More

by erne67
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Oct 27, 2026

Biggers Mazda responded

Thank you for the fantastic 5-star review! We're thrilled to hear that our team provided professional, prompt, and friendly service. Taking great care of our customers is always our priority, and we're glad you felt well taken care of during your visit. We're also happy to hear you enjoyed the chai tea while you waited! We truly appreciate your kind words and your trust in Biggers Mazda. We look forward to seeing you again!

October 19, 2026

Dealership Rating
Employee Rating

The service was done sooner than promised which is great since my husband waited for my car. Great service. More

by jnelson32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Radostina Nikolov

Oct 27, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We're so glad to hear that your vehicle was serviced ahead of schedule, especially since your husband was waiting. We know your time is valuable, and we're happy our team was able to make your visit quick and convenient. We truly appreciate your business and your trust in Biggers Mazda. We look forward to seeing you again!

October 19, 2026

Dealership Rating
Employee Rating

Logan Demel and the Biggers Mazda Service team were very helpful and informative in keeping me updated on the status of my vehicle! I would also give kudos to whomever is responding to the online service po More

by Tom M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Heinzl

Oct 19, 2026

Biggers Mazda responded

Thank you, Tom, for the fantastic review! We're glad Logan and our entire Biggers Mazda Service team kept you informed and made the process smooth from start to finish. We especially appreciate you recognizing our online service communication team! Keeping our customers updated and making service convenient is a priority for us. Thank you for trusting Biggers Mazda with your vehicle. We look forward to seeing you again.

October 17, 2026

Dealership Rating
Employee Rating

Always a great experience. Great communication and they provide you with a video inspection. Logan was great to deal with ! More

by underthesea73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lukas Lazauskas, Alex Heinzl

Oct 17, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re so glad to hear that you consistently have a great experience with our service department. Clear communication and our video inspections are important parts of keeping our customers informed and confident about their vehicle’s care. We’re especially happy to hear that Logan made your visit a positive one! We truly appreciate your continued trust and loyalty to Biggers and look forward to serving you again!

October 16, 2026

Dealership Rating
Employee Rating

Everyone in the service department is very nice and very knowledgable.They also showed interest in my needs More

by izzoassistant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Nikolov, Lukas Lazauskas

Oct 17, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re so glad our service team provided you with a friendly, knowledgeable, and attentive experience. Taking the time to listen to our customers and understand their individual needs is important to us. We truly appreciate your kind words and your trust in Biggers. Thank you for choosing us, and we look forward to serving you again!

October 14, 2026

Dealership Rating
Employee Rating

Great service and communication Great service and communication. Work was done as expected. No issues with the car so far. More

by dzaucha99
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Oct 17, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re glad our team provided excellent service, kept you informed throughout the process, and completed the work as expected. It’s great to hear that your vehicle is running well and that you’re happy with the results. Thank you for trusting Biggers with your vehicle—we truly appreciate your business and look forward to serving you again!

October 14, 2026

Dealership Rating
Employee Rating

Dealing with everyone at Biggers Mazda has been great. It started with the buying experience a little over a year ago and has continued to this day even when dealing with the service department. I come in More

by snowman59t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Nikolov

Oct 17, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re so glad to hear that your positive experience with Biggers Mazda has continued well beyond your vehicle purchase. It means a lot to know that both our sales and service teams have earned your trust. We take pride in providing honest, transparent service without unnecessary pressure or recommendations. Thank you for your continued loyalty and for choosing Biggers Mazda for both your sales and service needs. We look forward to taking care of you and your vehicle for many years to come!

October 13, 2026

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Employee Rating

The experience was first class from the moment you pull into the garage. Everyone is friendly, all recommended work is explained and there is no pressure either way. I chose to have work done that same day More

by DAN@HUSAK.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2026

Biggers Mazda responded

Thank you for the fantastic 5-star review! We’re thrilled to hear that you received first-class service from the moment you arrived. Our team takes pride in providing friendly, transparent, and pressure-free service, so it’s wonderful to know we met your expectations. We’re also glad that having a loaner vehicle available made it convenient for you to complete the recommended work that same day. Thank you for trusting Biggers with your vehicle—we truly appreciate your kind words and look forward to providing another outstanding experience on your next visit!

October 08, 2026

Dealership Rating
Employee Rating

Always have a good experience with Biggers Mazda. I feel like I can trust them. More

by don_liebrecht
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Oct 10, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re so grateful for your continued loyalty and trust in Biggers Mazda. Knowing that you consistently have a positive experience and feel confident in our team means a great deal to us. We truly appreciate your business and look forward to taking care of you for many years to come!

October 08, 2026

Dealership Rating
Employee Rating

Everything was smooth and on time. I mentioned stuffing coming out on the driver’s chair. It was not addressed and I forgot to double check on it when the car was ready. Also, on More

by danutadinello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2026

Biggers Mazda responded

Thank you for your 4-star review! We’re glad to hear your service visit went smoothly and your vehicle was ready on time. However, we apologize that your concern about the driver’s seat was not addressed. We also understand your confusion regarding the cabin air filter pricing and appreciate you bringing it to our attention. Clear communication and transparency are important to us, and we would welcome the opportunity to review both concerns with you. Thank you for choosing Biggers and for providing feedback that helps us improve!

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