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Logan Plantenga
Logan Plantenga at Bob Rohrman Toyota

Logan Plantenga | Page 4

Service Advisor

Bob Rohrman Toyota

3900 South Street
Lafayette, IN 47905

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37 Reviews
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37 Reviews

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37 Reviews of Logan Plantenga

January 22, 2023

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The front desk is helpful, but the mechanics don’t know what they’re doing. After maintenance, my car's “maintenance required” light was still flashing. I don’t know if the mechanic did perform the oil ch More

by ishn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kaden Price

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Jan 26, 2023

Bob Rohrman Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 27, 2023

ishn responded

Yesterday, I stopped by there to solve this issue, The front desk staff responded that the mechanic might forget to reset the light. I asked him in the paperwork you gave me shows that it was completed. “He says paper automatically shows everything was completed.” First, he tried to reset it but could not do so and changed my car setting then took the car to the shop. I watched him on the screens. Without covering the seat, the mechanic sits on it and reset it. (I respect his work, but due to his working conditions, his clothes have oils and make the car seat oil) I hope the oil and filter change, multipoint inspection, battery check, coolant, and windshield works were not automatically marked as completed in the paper without being properly done. Because the paperwork indicates the battery is in good condition, but three days later, I had to replace it. I have checked the coolant and other fluids levels nothing was done.

Jan 26, 2023

Bob Rohrman Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 17, 2023

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Employee Rating

always excellent, expedient, friendly service, bought the vehicle here and will continue going to this dealership for all service and new vehicle needs More

by KAREN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Thompson, Kaden Price, Travis Thayer, Maddie Barton, Gabe Cary, Philip Dovolis, Matthew Yero

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Jan 18, 2023

Bob Rohrman Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Karen, and we are thrilled that you found your experience with us here at Bob Rohrman Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

January 13, 2023

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Employee Rating

Went in for a recall repair. A gentleman was waiting as I drove in. Introduced himself, gave me a time line, and escorted me to the waiting area. As with any repair, other thi More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 15, 2023

Bob Rohrman Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 06, 2023

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We had a great time! Staff is transparent and fun! They had a dunk tank and I had the pleasure of dunking my fiancé in it! It was filled with ice and, boy oh boy, was it More

by brewood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ZAC KINCH, Trevor Oakes, Travis Thayer, Mike Pilkington , Mike Blaettner

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Jan 06, 2023

Bob Rohrman Toyota responded

bow wow wow yippe yo yippe ye, lose a bet and get iced down. :) Thank you for being such a great team member and sport!

January 04, 2023

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Employee Rating

A very friendly and helpful staff. Nice and clean facility. Very good communication as well . More

by Screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabe Cary, Matthew Yero

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Jan 05, 2023

Bob Rohrman Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Toyota, we look forward to having you as one of our valued customers for many more years to come!

January 03, 2023

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Excellent good workmanship. Good attitude. Prices were normal. Easy accessibility. If I needed a car to drive around while they were servicing my car they would loan that to me More

by Rtmcquin😄😄n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annette Mattocks, ZAC KINCH, Daniel Comus, Larry Thompson, Drew Vance, Kaden Price, Levi Evans, Maddie Barton , Brock Odle

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Jan 03, 2023

Bob Rohrman Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 03, 2023

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Employee Rating

At Bob Rohman Toyota the service is very good, they are very communicative, friendly and respectful, More

by Josecatalanveliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Thompson, Kaden Price, Maddie Barton, Gabe Cary, Philip Dovolis, Matthew Yero

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Jan 03, 2023

Bob Rohrman Toyota responded

Jose, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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