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Logan Rich
Refer Me
48 Reviews
48 Reviews
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48 Reviews of Logan Rich
April 24, 2024
We waited 20 days to get our van in for service of a transmission issue and then they had it from Monday to Saturday of the NEXT week. Almost two weeks. Work that wasn't requested was looked at (brake transmission issue and then they had it from Monday to Saturday of the NEXT week. Almost two weeks. Work that wasn't requested was looked at (brakes and rotors), costing us @ $500. This was TOO long for a transmission repair. No sense of urgency to even look at it. More
by Nana&Papa
Helpful 
March 24, 2024
I was experiencing an intermittent electrical issue that would become active randomly. Finally, after several trips to the service department, your tech was able to recreate the issue to locate it and fix t would become active randomly. Finally, after several trips to the service department, your tech was able to recreate the issue to locate it and fix the issue. Although a frustrating issue, your team worked very well to resolve the problem and make the time my truck was out of service as little impact on my daily life as possible. Logan Rich and Michael Hall both get an “A” in my book for customer service and performance! Thank you!! More
by smithnwesson405
Verified CustomerOther Employees Tagged: Michael Hall
March 15, 2024
Everything was good and in a timely matter from service rep to my repairs thank you rep to my repairs thank you More
by mrqhemi
Other Employees Tagged: Tina Kelly
March 11, 2024
My rating is based upon the failure to fix a serious warranty issue. The original visit for service was several months ago. The critical part is a new radio that controls the operating screen which co warranty issue. The original visit for service was several months ago. The critical part is a new radio that controls the operating screen which controls the heater, defrost, seat and steering wheel heaters. The dealer had to order a new radio and did not have a delivery date. Finally, the radio came in and it was discovered to be faulty. Another radio was ordered with no idea of when it will come in. Thus far we are going on 4 months and counting. This is one of four vehicles I have purchased thru this dealership in the last several years. The communication from the service department was fine but the results were severely lacking. More
by byeager
Other Employees Tagged: Justin L. Bolen
March 06, 2024
Was greeted in a timely manner. Dropped my car at 7 am for an oil change. Was told they would wash car. Didn’t get call to pick up car as stated. Called 4 hours later to find car wa Dropped my car at 7 am for an oil change. Was told they would wash car. Didn’t get call to pick up car as stated. Called 4 hours later to find car was ready for pick up. Went to get car and it was not washed More
by danielr369
February 29, 2024
Logan was extremely helpful when I called in on a Friday and said my oil report was at 4%! I didn't know Jeep wasn't sending alerts as early as hey used to and I kinds panicked thinking I was super late! He and said my oil report was at 4%! I didn't know Jeep wasn't sending alerts as early as hey used to and I kinds panicked thinking I was super late! He assured me this was the new process and got me an appointment for the very next morning. He took care of the oil and everything else that was due, and very patiently explained what I needed to know. More
by ERINLATINA
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