Lonnie Catanese
Lonnie Catanese at Arlington Heights Ford

Lonnie Catanese | Page 42

Sales Pro

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

Contact Me
5.0
456 Reviews

Lonnie has been with the AH Ford family for over 27 years and has excellent relationships with his customers!

Dealership Experience

31 yrs, 4 mos

Industry Experience

31 yrs, 4 mos

Languages Spoken

English English

5.0

456 Reviews

Write a Review

456 Reviews of Lonnie Catanese

January 16, 2021

Dealership Rating
Employee Rating

Professional- considerate- thorough-Marco and Lonnie very responsive and prompt. Finance was respectful and made everything easy to understand. Definitely one my best car purchase experiences ever!! More

by Happy Camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Saldana

January 05, 2021

Dealership Rating
Employee Rating

Your service was terrible. I waited over 4 hours for any help. You and your organization are pathetic. After buying Ford's exclusively for over 10 years, Hello Chevy. More

by chevy from now on
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rich Jacobsen , Ryan Flores, Manuel Guerrero, Ryan Livingston

Jan 06, 2021

Arlington Heights Ford responded

Thank you for the review. I'm sorry you had a bad experience and would like to know more about what exactly happened. We take every review seriously and use them as coaching opportunities for our team. Please call me directly on my mobile at (847)812-0038. I look forward to hearing from you. John Guido, Jr. General Manager/Partner Arlington Heights Ford jguidojr@ahford.com

Jan 06, 2021

Arlington Heights Ford responded

I am sorry to hear about the experience. We don't do business like this. Who did you end up working with while you were here? Also, were you in the showroom waiting for a salesperson for 4 hours? Please reach out to me directly at 847-481-0520. Thank you.

January 01, 2021

Dealership Rating
Employee Rating

Could not be more pleased with the reception, professionalism and knowledge!!! I've bought a lot of cars in my lifetime, but this is truly my best experience ever!! More

by Happy Camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Saldana, Frank White

December 31, 2020

Dealership Rating
Employee Rating

We have purchased a couple vehicles from Arlington Heights Ford and I’ve used their service for over 15 years. They have the best customer service hands down for sales and service! When I’ve had to More

by S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Ursin, Jerry Hood, Ikram "Ike" Alam , Steve Verhagen

December 13, 2020

Dealership Rating
Employee Rating

Great customer service. Made car buying easy and hassle free. Lonnie was able to work with me over the phone and gave everything ready when I arrived. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 10, 2020

Dealership Rating
Employee Rating

Lonnie Catanese was very nice to work with. I have a new found relationship with dealerships. Really enjoyed him! I am super happy with the vehicle too! Surprised I was able to really get what I want!!!! More

by Marisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr. , Joe Baez

December 04, 2020

Dealership Rating
Employee Rating

Great service. Arlington Heights Ford is a fantastic Great service. Arlington Heights Ford is a fantastic dealership with top notch sales/service departments. The new car purchase and service went More

by Scott Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Samantha Chavez, Sandra Munoz

December 03, 2020

Dealership Rating
Employee Rating

Clean and safe atmosphere. Friendly, and honest. Lonnie Clean and safe atmosphere. Friendly, and honest. Lonnie helped us find a vehicle to best fit our needs. We would recommend Arlington Heights Ford to More

by wstukes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Soto

November 19, 2020

Dealership Rating
Employee Rating

I have purchased my vehicles from AH Ford for so many years I cant ever think of going elsewhere. They always have provided excellent customer service and professionalism I will continue to purchase from More

by lynn.mckamey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr.

Nov 19, 2020

Arlington Heights Ford responded

Hi Lynn. Thank you for the review. We appreciate your business! If you need anything please don’t hesitate to reach out anytime. Have a great day!

October 25, 2020

Dealership Rating
Employee Rating

Thank you for an amazingly smooth experience. It was a pleasure working with everyone today. The dealership was clean and everyone was socially distanced. Thank you AH Ford! More

by daria.schaffeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manuel Guerrero, Frank White

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