Lonnie Mosbacher

Sales dept is great We will be selling our new truck after dealing with Lonnie again. Un-professional when I try to schedule appointments.. No longer provide loaners… Have to rent a car for warranty w after dealing with Lonnie again. Un-professional when I try to schedule appointments.. No longer provide loaners… Have to rent a car for warranty work… I will not be spoken to in the manner she speaks after spending 60 plus thousand on a new truck after buying 6 plus ford trucks in the past. Such a shame. More

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Dropped my vehicle off for service and experienced Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up service tickets and offer suggestions and support simultaneously. You helped with a loaner and made sure my husband arrived for his cardiologist appointment in St. Louis. Lonnie Mosbacher. More

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Easy to talk to salespeople very knowledgeable. They are very helpful in selecting the right vehicle for me. The dealership is very clean. Everyone is super friendly They are very helpful in selecting the right vehicle for me. The dealership is very clean. Everyone is super friendly More

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Best experience in ever had sales staff was amazing and the garage staff the same the garage staff the same More

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Buying a car from Sunset is a pleasant experience. Just don't have your vehicle serviced at the Waterloo dealership. The Sunset Hills one is great, so make sure you drive the extra distance. Just don't have your vehicle serviced at the Waterloo dealership. The Sunset Hills one is great, so make sure you drive the extra distance. More

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Lonnie at Sunset Ford got my vehicle in the next day after needing a new tire. Very quick turn around and great service! after needing a new tire. Very quick turn around and great service! More

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Rude person. I heard her speaking to an employee/tech in a very demeaning and disrespectful way. Like I was in shock. I wonder how she sleeps at night talking to I heard her speaking to an employee/tech in a very demeaning and disrespectful way. Like I was in shock. I wonder how she sleeps at night talking to a coworker that way and how is she getting away with it is beyond me. I hope I never have to deal with her and honestly don't think I'll be back! More

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Lonnie Pope in the service area was very helpful and knowledgeable very friendly . Will be back for service on my vehicle. knowledgeable very friendly . Will be back for service on my vehicle. More

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Lonnie always knows the solution to my issues and if not always assures me that she will do all that can to figure it out! She is the reason we have stayed with Sunset!! always assures me that she will do all that can to figure it out! She is the reason we have stayed with Sunset!! More

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Lonnie speaks aggressively with customers. She over talks them. She is always back peddling to explain the lie she previously stated. She is hard to get ahold of on the phone but complains She over talks them. She is always back peddling to explain the lie she previously stated. She is hard to get ahold of on the phone but complains if you schedule appointments online. She is consistently changes what she states is "Ford Policy" in regards to courtesy vehicles for repairs but refuses to provide anything in writing. Your sales staff is amazing and for that reason we will continue to come back. More

by DSMNR04 Verified Customer Verified Customer

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