Lonnie Mosbacher

Extremely Disappointed – Poor Service and Accountability I purchased a 2020 F-150 from Sunset Ford in early 2021, directly off the showroom floor. The truck had a hole in the passenger seat Accountability I purchased a 2020 F-150 from Sunset Ford in early 2021, directly off the showroom floor. The truck had a hole in the passenger seat that they acknowledged and promised to replace, which is the only reason I agreed to buy. What followed was nothing but arguments with the salesperson, Kyle Brewer. After multiple failed attempts to fix the issue, I had to threaten legal action before they finally replaced the seat. Unfortunately, the problems didn’t stop there. A few months ago, after an oil change and tire rotation, they forgot to put the lug nuts back on my wheel. My tire fell off on the way home. Initially, they only wanted to replace the rim, ignoring the rotor and other parts that were clearly damaged. Again, I had to fight to get proper repairs. Despite these major issues, I tried to give them another chance. Big mistake. My last two service visits both required me to return because they forgot to complete items. When I confronted Lonnie about these repeated failures, her response was, “There are plenty of other dealers to go to.” Absolutely unbelievable. This dealership has shown a complete lack of accountability and customer care. The owner needs to clean house and hire people who actually value customers. I would never recommend Sunset Ford to anyone. More

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Great service and all around support from the whole crew! Highly recommend this shop for all seevixe Highly recommend this shop for all seevixe More

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I watched a customer being really rude and disrespectful to Lonnie the young lady that was assisting. I want to say she handled him with grace, patience and professionalism. She stayed calm, respectful and to Lonnie the young lady that was assisting. I want to say she handled him with grace, patience and professionalism. She stayed calm, respectful and never lost her cool. Quite honestly, I was impressed! She turned a very tough situation into a great example of how customer service should be done. Hope you all know how incredibly lucky you are to have her on your team. She is the epitome of what kind; professional customer service looks like!! More

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I was in town for a few days, ended up with a "low tire" message on the dashboard. I pulled into the dealership since I was worried about running on a flat. I was helped by Lonnie Mosbacher. I did not message on the dashboard. I pulled into the dealership since I was worried about running on a flat. I was helped by Lonnie Mosbacher. I did not buy my car there but you would never know it by the treatment I received. They worked my car into their busy schedule. A long nail was the culprit. My tire was repaired in short order. I was back on the road again. I appreciated the treatment I received at the dealership, as well as the fair price and good work. More

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Lonnie is extremely helpful. She does all that she can to help and make sure the customer is taken care of! She does all that she can to help and make sure the customer is taken care of! More

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Lonnie is the absolute best! ! Communication is wonderful, kept me in the loop every step of the way. Can’t say enough about how great the experience was, will be going back for A ! Communication is wonderful, kept me in the loop every step of the way. Can’t say enough about how great the experience was, will be going back for ALL my service needs! More

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Dropped my vehicle off for service and experienced Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up service tickets and offer suggestions and support simultaneously. You helped with a loaner and made sure my husband arrived for his cardiologist appointment in St. Louis. Lonnie Mosbacher. More

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Sales dept is great We will be selling our new truck after dealing with Lonnie again. Un-professional when I try to schedule appointments.. No longer provide loaners… Have to rent a car for warranty w after dealing with Lonnie again. Un-professional when I try to schedule appointments.. No longer provide loaners… Have to rent a car for warranty work… I will not be spoken to in the manner she speaks after spending 60 plus thousand on a new truck after buying 6 plus ford trucks in the past. Such a shame. More

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Easy to talk to salespeople very knowledgeable. They are very helpful in selecting the right vehicle for me. The dealership is very clean. Everyone is super friendly They are very helpful in selecting the right vehicle for me. The dealership is very clean. Everyone is super friendly More

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Best experience in ever had sales staff was amazing and the garage staff the same the garage staff the same More

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