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Lonnie Pope

Overview Reviews (243) Inventory (115)

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Lonnie Pope

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Lonnie Pope | Page 2

Service Advisor & Co-Manager

Sunset Ford of Waterloo

1425 N Illinois Route 3
Waterloo, IL 62298

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4.7

243 Reviews

Overview Reviews (243) Inventory (115)

Dealership Experience

8 yrs, 5 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English

4.7

243 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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243 Reviews of Lonnie Pope

January 17, 2024

Dealership Rating

Employee Rating

Took care of the problem in a timely manner. kept me informed of my vehicle kept me informed of my vehicle More

by ge1031

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 18, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! It was wonderful working with you and we are happy to hear that Lonnie and the team took great care of you. We wish you all the best!

January 17, 2024

Dealership Rating

Employee Rating

Great service all around Fixed my problem and it was done in a timely manner done in a timely manner More

by holdenchad1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 18, 2024 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review and your business! We will see you next time!

November 17, 2023

Dealership Rating

Employee Rating

Lonnie was great to work, courteous, ND informative. Sunset in Waterloo was Ble to get our carin the same day for diagnosing and fixed the next. Sunset in Waterloo was Ble to get our carin the same day for diagnosing and fixed the next. More

by AJRAM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review! We are lucky to have Lonnie, and it is great to hear that she took care of you. We hope to work with you again!

November 15, 2023

Dealership Rating

Employee Rating

Love this dealership. Close to home and the service is awesome. I would highly recommend it. Close to home and the service is awesome. I would highly recommend it. More

by V015EYJD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 15, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

November 13, 2023

Dealership Rating

Employee Rating

Lonnie always does a great job making sure my service needs are met and lets me know if something is due to be done without pressuring me to approve the work needs are met and lets me know if something is due to be done without pressuring me to approve the work More

by David Kennedy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 14, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We are lucky to have Lonnie, and it is great to hear that she provided you with the service you deserve. We wish you all the best and look forward to your next visit!

November 13, 2023

Dealership Rating

Employee Rating

Joe Hill was very awesome to work with, he had some great stories to share! stories to share! More

by mmj

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Hill, Treff Laplant

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Nov 14, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing! We wish you many happy miles and hope to see you again!

October 18, 2023

Dealership Rating

Employee Rating

My last 3 new vehicles and my daughters vehicle have all went through Treff. I have always felt "taken care of" and all bases covered. He looks out for you and makes sure you are covered the same way he cov went through Treff. I have always felt "taken care of" and all bases covered. He looks out for you and makes sure you are covered the same way he covers himself. More

by chilimack

Service Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Treff Laplant

Helpful 0

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Oct 19, 2023 -

Sunset Ford of Waterloo responded

We truly appreciate you sharing this with us and for your loyalty! Our team always enjoys working with you, and we look forward to your next visit!

October 17, 2023

Dealership Rating

Employee Rating

Lonnie does a great job helping me with my truck for service that is needed ….score between 1 -10 she is rated 10… service that is needed ….score between 1 -10 she is rated 10… More

by STORMYDK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Oct 18, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! It was wonderful working with you, and we will see you next time!

October 12, 2023

Dealership Rating

Employee Rating

Timely, professional, friendly service. Lonnie was helpful in scheduling appointment for getting recall taken care of. Lonnie was helpful in scheduling appointment for getting recall taken care of. More

by spete

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Oct 13, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! We are lucky to have Lonnie on our team, and it is great to hear that she took care of you. See you next time!

September 30, 2023

Dealership Rating

Employee Rating

Every time I call I’m giving a price quote and then when I get there it’s always different. I get there it’s always different. More

by bcombs21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Oct 02, 2023 -

Sunset Ford of Waterloo responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, you are welcome to reach out to me. - Justin Heutel, Fixed Operations Manager. 314-467-1101or jtheutel@sunsetford.com

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