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Lorena Ortiz

Overview Reviews (101)

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Lorena Ortiz

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Lorena Ortiz | Page 10

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

I offer my clients a low pressure, respect and fun experience along with great customer service both during and after the sale, working for you at YOUR pace!!! Feel free to call me or stop by and say hello!!! Instagram: @loren_lexusgirl ___________________________________ Ofrezco a mis clientes una experiencia sin presión, respeto y diversión, junto con un excelente servicio al cliente tanto durante como después de la venta, ¡trabajando para usted a SU ritmo! ¡No dude en llamarme o pasar a saludarme! Instagram: @loren_lexusgirl

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4.9

101 Reviews

Overview Reviews (101)

Dealership Experience

5 yrs

Industry Experience

7 yrs

Languages Spoken

English

Spanish

4.9

101 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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101 Reviews of Lorena Ortiz

February 26, 2021

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Employee Rating

Lexus of Pembroke Pines make the buying process simple, easy and stress free. They will do whatever it takes to put you into your new Lexus. The dealership and product are both 5-stars. easy and stress free. They will do whatever it takes to put you into your new Lexus. The dealership and product are both 5-stars. More

by GREGMCOX

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Feb 26, 2021 -

Lexus of Pembroke Pines responded

Hi Greg - Thank you for taking the time to review us! We appreciate your business and are happy to hear that the Lexus of Pembroke Pines team delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you again down the road!

Feb 26, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for the fantastic review of Lexus of Pembroke Pines! We are thrilled you found the buying process to be simple, easy, and stress-free. Thanks for sharing!

February 17, 2021

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Employee Rating

Excellent sales and finance team. Great price and overall very quick process from negotiating to delivery. Very pleased with the level of customer service. First time buying a Lexus can say it is a totally very quick process from negotiating to delivery. Very pleased with the level of customer service. First time buying a Lexus can say it is a totally different experience. More

by marcosnicolaidis

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: REINALDO ENRIQUE RIVERA RAMOS

Helpful 0

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Feb 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to work with you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

February 16, 2021

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Employee Rating

I must say the time, patience, experience and care I received from Lorena and Micky far exceeded what I expected. Pembroke Pines Lexus. The BEST received from Lorena and Micky far exceeded what I expected. Pembroke Pines Lexus. The BEST More

by JIFORBES5

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Micky

Helpful 0

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Feb 17, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review! It makes our day to hear that Lorena and Micky made your experience so special. Thank you for your confidence in Lexus of Pembroke Pines!

February 08, 2021

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Employee Rating

Lorena was wonderful at working me out a deal which she accomplished in no time. She made sure I was pleased with my request and excelled at it. It was a pleasure working with her!! accomplished in no time. She made sure I was pleased with my request and excelled at it. It was a pleasure working with her!! More

by glezrafaeld

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Feb 09, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for shopping with us at Lexus of Pembroke Pines! We are thrilled to hear that Lorena helped your purchase go smoothly and quickly. Safe travels in your new vehicle!

July 24, 2020

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Employee Rating

Every customer is treated like a VIP I have been coming to this Lexus dealership for over 15 years and everybody there excels in customer service and satisfaction… This is a great place to buy a car with c to this Lexus dealership for over 15 years and everybody there excels in customer service and satisfaction… This is a great place to buy a car with confidence More

by TT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Richard Monivis, Sammy Libraty, Jaime Garcia , Melissa Cortes, Yucel Genc

Helpful 0

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Jul 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in us. At Lexus of Pembroke Pines, it is our goal to take exceptional care of guests and we're proud to have had your business for the past 15 years. We look forward to seeing you next time!

March 18, 2020

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Employee Rating

We did not expect to have to wait till 12 noon to see finance as our appointment was at 10:30 to purchase car.car was clean and beautiful.Felt like a new car even though it was a 2018. finance as our appointment was at 10:30 to purchase car.car was clean and beautiful.Felt like a new car even though it was a 2018. More

by MARCYREMAR

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Warren Haynes

Helpful 0

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Mar 18, 2020 -

Lexus of Pembroke Pines responded

Thank you, Marcy, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Lexus Of Pembroke Pines

March 17, 2020

Dealership Rating

Employee Rating

Lorena and Jorge from finance were so amazing! After having an awful experience at JM Lexus, working with them was a breath of fresh air! having an awful experience at JM Lexus, working with them was a breath of fresh air! More

by JESPINO23

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jorge Leon

Helpful 0

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Mar 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus Of Pembroke Pines, your feedback and rating mean a lot to us. We're glad to hear that Lorena and Jorge were able to assist you, and we hope to see you again!

March 12, 2020

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Employee Rating

Jermery in service was wonderful, he made sure my car was taken care of accordingly and within a quick time frame. The car wash was mediocre and definitely could be more detail oriented. taken care of accordingly and within a quick time frame. The car wash was mediocre and definitely could be more detail oriented. More

by BRITTNEY.FERGUSON

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera, Andre Armani , Eric Finance Dept.

Helpful 0

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Mar 12, 2020 -

Lexus of Pembroke Pines responded

Thank you, Brittney, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeremy met your expectations. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

January 27, 2020

Dealership Rating

Employee Rating

Very pleased with the dealer location and atmosphere as well with the service i received from my sales person Lorena Ortiz, very happy with my new vehicle the way i was explained how everything works in th well with the service i received from my sales person Lorena Ortiz, very happy with my new vehicle the way i was explained how everything works in the car it was helpful, she took the time and patience to show me everything, i will be coming back for my services to lexus of pembroke pines More

by Sthefanyespinoza

Recommend Dealer

Yes

Helpful 0

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November 18, 2019

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Employee Rating

It was a pleasure dealing with Rohan and Lorena. Drove up from the Key. The car and papers where ready.as stated. First class,Thanks from the Key. The car and papers where ready.as stated. First class,Thanks More

by hertel_g

Recommend Dealer

Yes

Other Employees Tagged: REINALDO ENRIQUE RIVERA RAMOS, Rohan Alexander

Helpful 0

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