Lorenzo Veloz | Page 2

Service advisor Lorenzo Operates like clock work. Got us in as soon as arrived and provided us timely up date status in order to get our service completed in short order. Thank you. Got us in as soon as arrived and provided us timely up date status in order to get our service completed in short order. Thank you. More

by commshopctr Verified Customer Verified Customer

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All perfect All Good, i wish, break fluid replace include service b package. Service b is expensive at cutler bay mercedes. service b package. Service b is expensive at cutler bay mercedes. More

by mehmet_yuksel Verified Customer Verified Customer

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Really a very good dealership. I am never disappointed by the professionalism and ethics of this great dealership. I am never disappointed by the professionalism and ethics of this great dealership. More

by satyenr Verified Customer Verified Customer

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I had an excellent experience at Mercedes-Benz of Cutler Bay, especially working with Lorenzo Veloz. From the moment I arrived, Lorenzo was professional, knowledgeable, and genuinely committed to providing Bay, especially working with Lorenzo Veloz. From the moment I arrived, Lorenzo was professional, knowledgeable, and genuinely committed to providing exceptional customer service. He made the entire process smooth, answered all of my questions with patience, and ensured everything was handled efficiently. His honesty, attention to detail, and dedication to customer satisfaction truly set him apart. Thank you again for an outstanding services More

by ecancio.md Verified Customer Verified Customer

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I have had my car's routine services performed at Mercedes Benz of Cutler Bay since I purchased the vehicle in 2022. I can honestly say that each and every visit has been wonderful and without a hitc Mercedes Benz of Cutler Bay since I purchased the vehicle in 2022. I can honestly say that each and every visit has been wonderful and without a hitch. More

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Servicing my vehicle at the Mercedes Benz at Cutler Bay has always been and continues to be a very quick and pleasant experience!!! The facility is top notch! They have truly considered the comfort and nee has always been and continues to be a very quick and pleasant experience!!! The facility is top notch! They have truly considered the comfort and needs of their customers!!! The entire process from the moment you pull up to the moment you leave is well orchestrated and you are treated with the utmost respect and courtesies!!!! It is one of the reasons I continue to lease Mercedes Benz vehicles. More

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This is the 3rd Mercedes we have purchased over the years at Bill Ussery. Recently we had an issue with a service light coming on our 2024. Stubborn issue but our service advisor Lorenzo Veloz, as he does, g at Bill Ussery. Recently we had an issue with a service light coming on our 2024. Stubborn issue but our service advisor Lorenzo Veloz, as he does, got us in right away, got us a loaner, got the problem solved by the next day and sent us off happy again; as we always are and have been at Bill Ussery. Alfonso, our sales guy always gives us and our friends great deals on amazing vehicles. Thank you Bill Ussery! More

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Wonderful customer service, Lorenzo Velos was very helpful and a great employee he was very nice. helpful and a great employee he was very nice. More

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Took my car in for routine service and worked one on one with my service advisor, Lorenzo Veloz. Not only was Lorenzo so kind and personable with me, but he also took the time to thoroughly explain what wou with my service advisor, Lorenzo Veloz. Not only was Lorenzo so kind and personable with me, but he also took the time to thoroughly explain what would be done to my car and what to expect moving forward. He made the process extremely seamless and efficient- which truly showed the commitment that he and the entire dealership has to delivering/ensuring exceptional customer experiences. More

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Excellent and professional service from the entire team and very important from Damian Rodriguez..5 stars. and very important from Damian Rodriguez..5 stars. More

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