Lou Bastiaans
Lou Bastiaans at Capistrano Mazda

Lou Bastiaans | Page 4

Service Manager

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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5.0
53 Reviews
5.0

53 Reviews

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53 Reviews of Lou Bastiaans

July 16, 2020

Dealership Rating
Employee Rating

Excellent and friendly service I will definitely recommend to all my friends and family. Lou Bastiaans was very helpful and professional. My car was not only serviced but returned w More

by GDIAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Deering, Diego Blakely

Jul 17, 2020

Capistrano Mazda responded

Hello, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

July 02, 2020

Dealership Rating
Employee Rating

Great Running car M car was very clean inside and out. It is a verily new car so it should not have any issues with it . I really love my car with all the new techno More

by Ally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2020

Capistrano Mazda responded

Hi Ally, Thank you for your business and this review, Ally! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

May 20, 2020

Dealership Rating
Employee Rating

great service people! Best Service ever! everyone in the service department acknowledged me with welcoming smile and hello right away, a lot of nice attention. Made me feel More

by FREDMACH555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena , Hugo

May 20, 2020

Capistrano Mazda responded

Thanks for sharing, Fred, your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

May 15, 2020

Dealership Rating
Employee Rating

Entire team is fantastic. Service is always complete and they have a life long customer fir sure. Lou, Cyrena and Hector have been a joy to work with. More

by KSHOEMAKER219
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Cyrena Morena

May 16, 2020

Capistrano Mazda responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

March 05, 2020

Dealership Rating
Employee Rating

Installed apple play The very best service and the nicest employees. They were looking out for my best interest in regards to the installation of the apple play and rep More

by Erinmillett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Mar 09, 2020

Capistrano Mazda responded

Thank you Erin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations when installing your Apple Play. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

February 09, 2020

Dealership Rating
Employee Rating

Customer Service at its BEST I'm so impressed with Capistrano Mazda as they met every deliverable they promised us and then some. Lou B understands how to deal with customers and More

by HUGHB0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 09, 2020

Capistrano Mazda responded

Hi Hugh, We are very happy to hear Luo provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Kate

February 02, 2020

Dealership Rating
Employee Rating

As always, premium service with a great staff Title says it all! Always receive a warm welcome and am never in doubt that my needs will be met. There's a word count minimum so here are a few extra More

by Serdar A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Cyrena Morena , Alex Hernandez

Feb 04, 2020

Capistrano Mazda responded

Serdar, Thank you so much for the 5-star review. We appreciate you choosing our dealership and helping to share the word about us. We’re here for you anytime! Kate

January 28, 2020

Dealership Rating
Employee Rating

Addressed my concerns Cyrena was attentive and listened to my needs and assisted with everything I needed as expeditiously as possible. Manager was helpful as always. I wil More

by KSJCREW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Feb 04, 2020

Capistrano Mazda responded

Thank you so much for this great review! We're glad that Cyrena was such a great help with your service experience. We look forward to working with you in the future. Kate

January 14, 2020

Dealership Rating
Employee Rating

Great service while being in a super comfy waiting area! The very comfortable waiting area with TV, WiFi, snacks and water bottles. The service was fast and of high quality. I will definitely setup the next More

by payam_prz
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Edward Rodriguez, Cyrena Morena , Alex Hernandez, Paige Salmon

Jan 14, 2020

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, we're happy to hear you enjoyed the snacks, and we hope to see you again! Kate

October 26, 2019

Dealership Rating
Employee Rating

I love mazda They are so friendly, approachable and they answers questions so well. I can highly recommend Mazda to my friends and family members. Thank you so muc More

by maki_myl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2019

Capistrano Mazda responded

Thank you for your wonderful review! We're so glad to hear that you found our service department to be friendly and helpful and we truly appreciate the recommendation. We hope to see you again at Capo Mazda! Kate

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