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Lou Bastiaans
Lou Bastiaans | Page 5
Service Manager
Capistrano Mazda
32852 Valle Road
San Juan Capistrano, CA 92675
53 Reviews
53 Reviews
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53 Reviews of Lou Bastiaans
October 21, 2019
100,00 visit 100,00 mile checkup and brakes checked. I scheduled the visit on line but they did not have a copy of the appointment. But, they serviced the car. 100,00 mile checkup and brakes checked. I scheduled the visit on line but they did not have a copy of the appointment. But, they serviced the car. Uber home and return was very convenient. More
by MFLANAGAN170
Verified CustomerOther Employees Tagged: Cyrena Morena , I cann't remember the other women at the desk but they were equally great.
October 10, 2019
Polite, and great service Excellent service. Polite, professional staff. I am not sure who worked on the car but the front staff are great to work with. Have been going to t Excellent service. Polite, professional staff. I am not sure who worked on the car but the front staff are great to work with. Have been going to this Mazda for years. More
by mollyg0
Other Employees Tagged: Hector Arvizu, Edward Rodriguez, Cyrena Morena , Alex Hernandez, Laura Reiter
August 02, 2019
Took care of the problems We really needed a courtesy vehicle, however you don't take reservations. First come, basis. When we were there at 5:30 PM hoping to get a vehicl We really needed a courtesy vehicle, however you don't take reservations. First come, basis. When we were there at 5:30 PM hoping to get a vehicle, there were none available. Rick Katz spoke to the service manager and he was able to come up with a courtesy vehicle. We greatly appreciated you going out of your way to address our situation. This is what a great dealership is all about..............Thanks again. More
by Richard.G.Helgeson
Other Employees Tagged: Rick Katz
June 27, 2019
Awesome Great Service Dept - You always feel pleasant walking through the doors. My rep Cyerena is great she is very understanding when I try to explain situa Great Service Dept - You always feel pleasant walking through the doors. My rep Cyerena is great she is very understanding when I try to explain situations. I will come in for something and get the car checked out. Knowing that I'm leaving with a service car completed. I used to live in SJC I now drive up from Fallbrook to get my service done. I trust this dealership with my Mazda 2013 CX-5 Grand Touring. More
by KAFFY59
Other Employees Tagged: Cyrena Morena
June 20, 2019
Best Service Team The entire service team is great. My car was ready as promised, washed and cleaned nicely. Thank you CYRENA who handled my service appointment and I s The entire service team is great. My car was ready as promised, washed and cleaned nicely. Thank you CYRENA who handled my service appointment and I spoke with everyone else in this awesome friendly department as well. I would recommend CapoMazda to everyone I know for all their service & sales needs!! Don't Hesitate, just go and see them...Thank you More
by Mujtaba
Other Employees Tagged: Hector Arvizu, Edward Rodriguez, Cyrena Morena , Alex Hernandez
May 29, 2019
The best dealership I don’t even know where to start when I think of this dealership I’m at a loss of words. They are AMAZING!! I’m not someone who trusts easily but I tr I don’t even know where to start when I think of this dealership I’m at a loss of words. They are AMAZING!! I’m not someone who trusts easily but I trust them with my life!! Im More
by marlaaranda12345
Other Employees Tagged: Hector Arvizu, Edward Rodriguez, Cyrena Morena , Alex Hernandez, Laura Reiter, Kira Uda
April 20, 2019
Best Service Department EVER! This place has the best customer service ever, I cant believe how well everyone treats me when I arrive and leave. Cyrena and Alex are just amazing to This place has the best customer service ever, I cant believe how well everyone treats me when I arrive and leave. Cyrena and Alex are just amazing to work with, I will never go anywhere else for my Mazda service. The best in the west! More
by carguy
Other Employees Tagged: Moe Afzal, Hector Arvizu, Cyrena Morena , Alex Hernandez, Kira Uda
April 19, 2019
Worst experience ever This dealership lacks in customer service and accountability of its employees. resolution in handling issues brought to attention has be the worst. Th This dealership lacks in customer service and accountability of its employees. resolution in handling issues brought to attention has be the worst. This dealership lost my auto sale, Mazda service and any possible referrals. Train your employees how to be professional. More
by SG
Other Employees Tagged: Marcin Paluch , Alex Hernandez
March 13, 2019
Brake booster issue resolved Mercedes-caliber customer service at Mazda! The service department went above and beyond to get issue fixed and a timely, convenient, affordable and Mercedes-caliber customer service at Mazda! The service department went above and beyond to get issue fixed and a timely, convenient, affordable and friendly manner. More
by Gabrielle
Other Employees Tagged: Fredy Campos, Dave at customer experience center
March 12, 2019
Always Satisfied This dealer always aims to please. They listen and provide a client first approach. From the sales process to they really care after you bought the This dealer always aims to please. They listen and provide a client first approach. From the sales process to they really care after you bought the car as well. More
by kcecchini7
Other Employees Tagged: Gary Willenborg, Diego Blakely
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