Lou Bilous | Page 34

We first spoke to Lou in the spring. He was very helpful even though it was quickly apparent we would not be able to buy until this fall. When we called to say we were ready Lou was very helpful in finding even though it was quickly apparent we would not be able to buy until this fall. When we called to say we were ready Lou was very helpful in finding us a truck that worked great for our price range. He put zero pressure on us to try to spend more money the we were comfortable with. We will go back to Lou when it is time to replace my wife's car. More

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Lou Bilous was terrific--found out what we wanted and got us exactly that (2013 Prius) at a good price. No hassles, no distractions, just good customer relations. us exactly that (2013 Prius) at a good price. No hassles, no distractions, just good customer relations. More

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We needed to get a Prius quickly. Lou was very knowledgeable about the product. He was extremely courteous and not over-bearing. He guided us through the test drive, answered all our questions, knowledgeable about the product. He was extremely courteous and not over-bearing. He guided us through the test drive, answered all our questions, explained the trade in process to us as well as the clean pass vechicle process. He obtained all the necessary paperwork as efficiently and quickly as possible. He explained all the financing options and available discounts to us. There was no haggling back and forth - he gave us the best price for the new car, with the right incentives and the best price for the trade in. Overall - it was a very good, stress free experience. More

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As a preface: I'm one of those customers who wanted a VERY specific, VERY "loaded" Tacoma... everything and more than normally available to dealerships in this region, from factory options, to PPO access VERY specific, VERY "loaded" Tacoma... everything and more than normally available to dealerships in this region, from factory options, to PPO accessories, to dealer items (including supercharger)... and a bunch of aftermarket upgrades. I knew dealer costs and what I'd pay over that. Suffice it to say that I was a Sales Rep's worst nightmare!! After several model years of disappointing interactions with practically ALL of the Long Island dealerships, I happened upon a sales manager at Smithtown Toyota... remember the name: ALEX BRUNO. I'll try to be brief and give the man justice: ABSOLUTELY AND UNBELIEVABLY KNOWLEDGEABLE, HONEST, STRAIGHTFORWARD, MOTIVATED, DETAIL-ORIENTED, PERFECTIONIST. From finding the Tacoma on the factory list with the "basic" list of every option I wanted, Alex built the truck up with Post-Production and Dealer accessories, and orchestrated the purchase/install of the supercharger/fit-kit with the Service Department despite an undoubted myriad of raised management eyebrows. Then, there were my aftermarket chores: upgraded tires, truck-cap install and a minor level/lift kit... all requiring shuttling around to local and not-so-local shops. This is where Lou Bilous, a member of Alex' Management Team, joined the frenzy... providing back-up rides to/from as the truck evolved. Delivery date: June 10th. Rather than let me take a two-hour train ride out to Smithtown to pick up the pickup... Lou arrived at my door and we had a great ride out to the dealership, exchanging fond memories of the area where we both used to work. Alex wrapped up the paperwork, which took all of five minutes on my part, while Lou went into high-gear, giving the truck its final inspection, mounting the plates, walking me through the pack of manuals, and sitting me down in the Tacoma for an hour-long fact-filled lesson on every knob and switch it had. When I pulled away from the dealership, I knew I finally had the exact truck I had tried to get for years, and felt confident and thrilled with everything about it. My only regret? I'm sad that my contact with my new-found buddies will diminish... until I need to purchase another vehicle. NOT GOING ANYWHERE ELSE!!! Thanks Alex and Lou!!! More

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Lou was a delight to deal with. I did not purchase a Toyota this time due to my wife's preference with another vehicle. But I do intend to come back to Smithtown Toyota and Lou when we are ready again Toyota this time due to my wife's preference with another vehicle. But I do intend to come back to Smithtown Toyota and Lou when we are ready again and I absolutely recommend this dealership and Lou to my friends and family. He took the time to explain the deal, the car and made us feel comfortable with the entire car buying process. Thank you Lou. More

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Excellent experience. Lou was courteous, knowledgeable, and very nice. We would recommend this dealership and Lou in a heartbeat. THe service was quick and reliable. and very nice. We would recommend this dealership and Lou in a heartbeat. THe service was quick and reliable. More

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Lou was an excellent salesman. When picking up our new Toyota Highlander, Lou was clear no matter how late we needed to get there, that he would wait for us and explain all we needed to know about the car Toyota Highlander, Lou was clear no matter how late we needed to get there, that he would wait for us and explain all we needed to know about the car. After all the paper work was complete, he gave us a complete run down of all the features in the car and how they worked, including under the hood of the car. He really made us feel important. We bought two cars in the past from Smithtown Toyota and this is was our third. Each time the of purchase, the service was nothing less than excellent. Thank you Lou. More

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Lou Bilous was the best salesman I have ever dealt with and will recommend him to all my family and friends. I planned on going to 3 different dealerships but my instinct told me it wasn't necessary. Thi and will recommend him to all my family and friends. I planned on going to 3 different dealerships but my instinct told me it wasn't necessary. This is very rare for me. Lou was pleasant, informative, funny, and I could go on... All sales people should act just him. I am so glad I bought my Toyota Camry Hybrid from Lou! More

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Everyone in the dealership was very friendly, and helpful. Louis was very knowledgable and made the whole process quick and easy. I did my research and the deal they gave me was very competitive. helpful. Louis was very knowledgable and made the whole process quick and easy. I did my research and the deal they gave me was very competitive. I definitely recommend this dealership. More

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very friendly and knowledgeable staff no hassle and no hard sell attitude quick and easy possessing of all transitions .went 50 miles away from my home to renew my lease . hard sell attitude quick and easy possessing of all transitions .went 50 miles away from my home to renew my lease . More

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