Lou Cummings | Page 2

Great service Use them all the time for my past 2 Fords. Always quick, Always Available. Great staff and service people handling my car. What more can I saw..... Use them all the time for my past 2 Fords. Always quick, Always Available. Great staff and service people handling my car. What more can I saw..... More

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Quick Lane is Quick! Brought in my Ford Edge to have the snow tires changed to all weather tires. Needed my car quick and they were true to there word. Thank You Gervais F Brought in my Ford Edge to have the snow tires changed to all weather tires. Needed my car quick and they were true to there word. Thank You Gervais Ford! More

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Got it back much better than it went in. I brought my E250 van for an alignment, oil change, and inspection sticker. Gervais found several things that truly needed attention including front w I brought my E250 van for an alignment, oil change, and inspection sticker. Gervais found several things that truly needed attention including front wheel bearings, emergency brake, and a stuck brake caliper. They repaired all the issues and it drives better than ever. On a personal level, they also did the best they could to soften the overall impact of the additional work. More

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service done they do a great job and very polite and they are very honest and helpful and explain anything you do not understand. can't ask for anything more from they do a great job and very polite and they are very honest and helpful and explain anything you do not understand. can't ask for anything more from them More

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very good I can drop the car in their big parking lot on the weekend. By Monday, my wheel was already fixed. The communication was good to figure out price, pay I can drop the car in their big parking lot on the weekend. By Monday, my wheel was already fixed. The communication was good to figure out price, payment via phone call and how to pick up my car. More

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Lou took the time to diagnose a faulty tire and guide me through ordering four brand new tires, point out the rebate/coupon program which I didn’t know about. through ordering four brand new tires, point out the rebate/coupon program which I didn’t know about. More

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Transmission Issue We had an issue with the automatic transmission in our 2014 Ford Focus. There were no service lights on, but it was just not shifting right. We took We had an issue with the automatic transmission in our 2014 Ford Focus. There were no service lights on, but it was just not shifting right. We took it to a "transmission specialist" who could not figure it out, but still charged us a significant service fee. Though we did not purchase the car at Gervais, we took it there hoping they could figure it out. Not only did they diagnose the problem in a very short period of time, they let us know the repair would be under warranty. The parts were ordered, the appointment was scheduled and the job was completed in one day at no charge to me. I have two Fords and in the future should I need mechanical help, Gervais will be my first call. More

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MA Safety Inspection issue corrected on the spot I prepared our vehicle for the annual MA safety inspection by replacing a head light bulb beforehand but I misaligned the light. Gervais Ford technic I prepared our vehicle for the annual MA safety inspection by replacing a head light bulb beforehand but I misaligned the light. Gervais Ford technician spotted the issue as they pulled the vehicle in and they allowed me to quickly correctly insert the bulb. Saved me a trip back! Thank you! More

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Service I get some good service here. Hourly rate is a little too high. Knowledgeable mechanics. This is the second vehicle that I have taken here for service I get some good service here. Hourly rate is a little too high. Knowledgeable mechanics. This is the second vehicle that I have taken here for service. More

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Last minute New Battery Got stuck with a dead battery. Called right before they were going to close. They took me right in and did the job in 10 minutes. Saved me that day as Got stuck with a dead battery. Called right before they were going to close. They took me right in and did the job in 10 minutes. Saved me that day as it was a Saturday and I would have had to go to an auto parts store to replace it which I did not want to deal with figuring out which one and how good the battery might be. I do all my service with Gervais as well, they are always efficient and generally no different in cost than any other shop. More

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