In my youth, I worked in manufacturing. The company I worked for sent me to college at the University of Wisconsin, then placed me firmly in management. Life was good. My field was Customer Service. Helping people was always a part of my life, raised that way, so it was a natural transition for me to the car business. Besides, it’s the right thing to do. After 18yrs, the company was bought out and I changed careers coming to work for Imperial Cars in Mendon. It is a perfect fit for me. Treating customers and folks in general with respect, is something that is expected here at Imperial, and rightly so, so I fit right in. I have always purchased my cars here as does my family. No old school sales tactics here. Customer satisfaction is job 1 at Imperial Cars. It’s all about the customer. I am proud to be part of the Imperial Family and to help carry the tradition forward in the little town of Mendon, small town America. Nothing like it.
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16 Reviews
Write a Review16 Reviews of Lou Frasca
February 24, 2018
Quick and Easy Experience This latest purchase was the 4th vehicle we’ve purchased from Imperial Chevrolet. I can’t say enough good things about the dealer as they have always This latest purchase was the 4th vehicle we’ve purchased from Imperial Chevrolet. I can’t say enough good things about the dealer as they have always taken care of our vehicle needs. As I was looking to trade in a third vehicle Lou from the internet sales reached out directly to me and recommended a car I hadn’t even seen yet. He set up the appointment for the next day and we ended up purchasing that vehicle. Robert was our sales rep and I believe it might’ve been the second car he sold at the dealership. He was extremely friendly and knowledgeable about the car even though he was new. The service department is another reason I purchase my Chevy’s from Imperial as the entire dealer is top notch. More
Other Employees Tagged: Robert
September 23, 2017
Great Experience I came to Imperial Chevrolet looking for an inexpensive new car for the winter. Mike took a chance offering me a fully loaded used car that would bett I came to Imperial Chevrolet looking for an inexpensive new car for the winter. Mike took a chance offering me a fully loaded used car that would better meet my needs than a base model new car. It was a perfect fit. I've been spoiled with my current vehicle..... he knew me better than I knew myself. Thank you Mike! More
Other Employees Tagged: Ahmad Al-Jallad , Mike Ghalbouni
June 21, 2015
Good experience Brian Rishe did an excellent job in selling me my new 2015 Impala. He was very knowledgeable about the car and the industry, He helped me compare it Brian Rishe did an excellent job in selling me my new 2015 Impala. He was very knowledgeable about the car and the industry, He helped me compare it against both the Toyota Camry and Avalon. Would definitely recommend others work with Brian for their car needs. More
Other Employees Tagged: Ahmad Al-Jallad , Brian Rishe
March 12, 2015
2011 Hyundai Sonata Overall, my experience at Imperial Chevrolet was very good. Jake was very attentive to me and my wife while we waited to speak with Omar to speak on Overall, my experience at Imperial Chevrolet was very good. Jake was very attentive to me and my wife while we waited to speak with Omar to speak on financing. Jake even gave us a $25.00 gift card to the Miss Mendon Diner so we could have dinner while we waitied. I admit, here, publically, that I was impatient and probably called and complained earlier than I should have, and Jake took that all in stride and that just makes him a better sales person in my book, and I thank him for that. Everyone that I spoke with, throughout my purchase at Imperial, treated me with nothing but kindness and respect. My Sonata runs great and I couldn't be happier. Also,. I literally just texted with Jake and even now even AFTER the sale is all said and done Jake is still taking care of me with a service question. Simply Awesome!! Thanks for eveything....to everyone! Theo More
Other Employees Tagged: Omar Ihjul , Bruce D’Ambra, Tim Donohue, Jacob Kral
March 01, 2015
It's the only place to buy a vehicle. . . Period! In 2003 I was looking for a truck and since I live in Nassau County on Long Island in NY, you would think I could find something. Well I looked for In 2003 I was looking for a truck and since I live in Nassau County on Long Island in NY, you would think I could find something. Well I looked for a long time, and no matter where I went I couldn't find what I was looking for at a price I was willing to pay . . . My Brother in Law lives in Bolton MA, and mentioned "Imperial Chevy". He said they will have what your looking for at a price you won't be able to match . . . So I hopped a train north, refusing to come home empty handed, my ticket was one-way! Sure enough they did! At a price that people were asking for used vehicle's, I kid you not! Long story short, Feb, 28 2015, I signed the papers on my 2015 Silverado! This time I tried a lease, uncharted waters for me, but the guys made the process pleasant and explained everything to me in a simplified manner. I could not be happier with how the deal went. . . Twelve years after my first purchase the experience was exactly what I expected. . . . I will never buy from anyone else . . . there is no reason! If your not a Chevy guy, now at the new location, you can shop Chrysler, Dodge, Ram, and Ford all at the same address! Absolutely no reason to go anywhere else . . . More
Other Employees Tagged: Omar Ihjul , Bruce D’Ambra, Mike Ghalbouni, Jeanty Pierre-Paul
October 01, 2014
Excellent buying experience ! While I was at imperial looking to buy a new pick up i was lucky enough to work with Ed on the deal . He was extremely knowledgable on all the options While I was at imperial looking to buy a new pick up i was lucky enough to work with Ed on the deal . He was extremely knowledgable on all the options and trim levels I was inquiring in . He helped me to pick the perfect truck and his friendly and professional personality made the whole deal smooth and flawless . I will recommend any of my friends or family to buy from imperial after this pleasurable experience ! Thanks again More
Other Employees Tagged: Ed Connors