Lourdes Ymson

This please is amazing to shop and service. They have always treated me with value 5stars They have always treated me with value 5stars More

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This was a excellent experience don’t think they will be able to top this able to top this More

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Great deals and pricing, Micheal was very knowledgeable about our needs and provided the best service. about our needs and provided the best service. More

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Friendly and professional service. Explains all deals in detail and makes any customer feel special. Explains all deals in detail and makes any customer feel special. More

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Best BMW dealer in Houston! Very patient, understanding, help, judgment free atmosphere and the sales team puts their customers first. Lourdes and BaBa made my car shopping expe Very patient, understanding, help, judgment free atmosphere and the sales team puts their customers first. Lourdes and BaBa made my car shopping experience seamless and stress free! More

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Worked with Ali G. as my salesperson on a CPO X5, during our initial visit, Ali explained all the new features the car had and provided all the financial data (e.g. OTD as my salesperson on a CPO X5, during our initial visit, Ali explained all the new features the car had and provided all the financial data (e.g. OTD price along with several "add ons". We left BMW West and after one week both my wife and I agreed this was the car we were most interested in. Contacted Ali and he set up everything for us prior to our arrival and while he had removed all the "add ons" he did do a soft sell (doing his job), which we declined but wasn't pushy at all. I had filled out a BMW Financial application prior to my arrival so the closing I would say took about one hour to sign all the papers, et al. and we drove home with our new X5. This is my 2nd purchase @ BMW West and likely won't be the last. More

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I've purchased 3 cars from this dealership. They are always fair, polite and very helpful. Chris and Michael were extremely professional. They are always fair, polite and very helpful. Chris and Michael were extremely professional. More

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Great experience. Can always count on these guys to get everything completed smoothly. Will be back Can always count on these guys to get everything completed smoothly. Will be back More

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After a day of disappointments, BMW West Houston was a breath of fresh air! Ali was so nice and helpful and went above and beyond. If you are in the market for a car, go check them out! They will NOT disa breath of fresh air! Ali was so nice and helpful and went above and beyond. If you are in the market for a car, go check them out! They will NOT disappoint! More

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STAY AWAY FROM THIS DEALER! !! The worst customer service from top down!! I have dealt with dozens of luxury and non-luxury dealerships in the past and BMW of West Houston by f !! The worst customer service from top down!! I have dealt with dozens of luxury and non-luxury dealerships in the past and BMW of West Houston by far was the worst, they are borderline thieves! I purchased a 2023 BMW X5 New on 3/28/23, flew from Dallas to Houston to pick the vehicle, only to be waited over 4 hours in finance department to sign the paper. There, Richard Beard, the finance manager would use delay and high-pressure tactic to sell warranty and add-ons. I was too tired of waiting and had to drive back so I agreed to buy some warranty knowing that I could cancel at later days. On 4/22/23 I called Richard to cancel the warranty and he would not response to me for days, until he finally gave in and gave me false information that I would not get the refund because the vehicle was financed with BMW. After verifying with BMW Finances, Richard finally gave in that he gave me wrong information, and his boss Lourdes Ymson said she has submitted a request for the refund on 4/28/23 and it would takes 6-8 weeks for me to get the check. I have canceled multiple warranties before and the longest I’ve waited was 2-3 weeks. Over the next 2 months, I emailed the GM Maria Alaoui and Finance Director Lourdes Ymsom multiple times, never received a single response from Maria acknowledging and only 1 single time from Lourdes with zero effort to resolve or follow up. As of today, 8/15/23, yes 20 weeks after the initial cancellation, I called BMW Financial, and they said they have not seen a check issue from BMW of West Houston. This dealership went completely silence on me and basically stole thousand of dollars from me by ignoring my request for the warranty cancellation. I have filed a complaint and has a case number with BMW Customer Care last week, I supposed to receive a call from this dealership now because it has been escalated twice, but as of today, not even a single call. PLEASE BEWARE of these thiefs!!! More

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