"BMW OF KATY"
Been a while since I’ve bought a new car, JOSE MARTELL made it a fun and worry free car buying experience, THanks for BMW for having such a great employee (Jose Martell) HAPPY HOLIDAYS
"Awesome Client Service & Dealership "
Jose is the most amazing client advisor I’ve ever had to work with. He is very straight forward and has a wonderful personality...which helps when negotiating. In all my years of purchasing vehicles, I sure wish Jose would have been there for each one.
I had never been to this amazing new dealership but was very fortunate to arrive at a time when Jose was free and available.
He answered all my questions and ensured if other assistance was needed for a response he went and brought the person to me.
The negotiations went well and we soon arrived at a suitable price with minimal issues.
The finance team was equally impressive. The transaction progressed smoothly and I was soon able to depart. Jay sure knows the way to ensure an efficient process.
Returning the next day, I meet with Jaipaul who walked me through the vehicle features. His ability to make the features easily understood are exceptional.
The dealership overall is easily a 10....but they have a jeweled star in Jose. He easily exceeds a 10.
Thanks for making the purchase process go smoothly.
Other Employees Tagged:
, Jay with Finance and Genius Jaipaul.
"Fair and helpful"
Mike was good to understand my purchasing needs to make a fair deal and also followed up after the sale. I recommend Mike as a sales associate for your next vehicle.
"Great all around experience!"
From the first phone call with Jose, the tone was set for the the entire buying process. Everything was made as transparent as possible which made the experience a comfortable one. He answered all our questions and worked diligently to get us taken care of in an honest, caring manner. Lourdes worked her magic and got me approved and on my way. I can't thank Jose and Lourdes enough for all they did for me, especially after losing it all in the hurricane. This experience was for sure the light at the end of the tunnel. Thank you BMW of West Houston!
"My favorite service center"
The BMW of West Houston service center is not just another service center, it is reliable, honest, fast, and they hired the best possible experts in the market. All the hard work from the BMW of west Houston includes their positive attitude and genuine hospitality, thank you Cash for your leadership.