Luana Cruz
Luana Cruz at Audi Coral Springs

Luana Cruz | Page 11

Service Advisor

Audi Coral Springs

5555 N State Rd 7
Coral Springs, FL 33073

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4.7
192 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

19 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.7

192 Reviews

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192 Reviews of Luana Cruz

May 08, 2023

Dealership Rating
Employee Rating

Luana was very helpful in expediting my car and helping me get it back in time for a trip I was taking. The problem was resolved quickly and the tire I needed was in stock and the service was completed qui More

by MACLARENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2023

Audi Coral Springs responded

We appreciate your thoughtful feedback, Maclarens!

May 06, 2023

Dealership Rating
Employee Rating

Professional, friendly, and helpful staff that has been great in getting us timely service when needed. More

by BSALLEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2023

Audi Coral Springs responded

Thank you for this five-star review!

May 06, 2023

Dealership Rating
Employee Rating

Every experience at Audi Coral Springs is absolutely wonderful. Luana is always observant and accomodates my every need. Wonderful place, great service and exceptional post-sales experience. More

by hector.reyes25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2023

Audi Coral Springs responded

Thank you for this thoughtful feedback, Hector! We hope to see you again soon!

May 05, 2023

Dealership Rating
Employee Rating

The service department was great with handling my check engine light issue and communicating how things were going through the repair process. More

by DG7GOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2023

Audi Coral Springs responded

Thank you for this wonderful review!

May 02, 2023

Dealership Rating
Employee Rating

Luana is AWESOME! I never want another service leader to help me. Because of her amazing service, I am loyal to Audi. More

by assura.rn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2023

Audi Coral Springs responded

We appreciate your thoughtful review, Assura!

April 28, 2023

Dealership Rating
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The service team is always professional and helpful. They go over all aspects of the service and work. More

by jeffreyfleischman1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rodrigo Venegas

Apr 28, 2023

Audi Coral Springs responded

Thank you for this wonderful review, Jeffrey!

April 26, 2023

Dealership Rating
Employee Rating

Luana is great ! Keeps me posted about the car and very friendly . I will only come to her as my service advisor . More

by GRACE.ANDRADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2023

Audi Coral Springs responded

Thank you for this kind feedback, Grace!

April 25, 2023

Dealership Rating
Employee Rating

Excellent service from the representative and the auto mall. Very professional and also they explained everything with details. More

by carlosparra0193
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 26, 2023

Audi Coral Springs responded

Thank you for this marvelous feedback, Carlos!

April 15, 2023

Dealership Rating
Employee Rating

Luana was very committed to give me first class service. She ordered tires (just in case), explained required services before warranty expires and options to pay for future maintenances, coordinated to have More

by Ctully
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2023

Audi Coral Springs responded

Thank you for this glowing review!

April 13, 2023

Dealership Rating
Employee Rating

The absolute worst in service. Also went to a different dealer to purchase because they're also not very kind on the sales end either More

by ashleyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Meyer

Apr 13, 2023

Audi Coral Springs responded

Thank you for the feedback, we would like an opportunity to discuss the negative experience you mention in the review. Please contact our Management Team @ 754-260-9950 and we will gladly assist you should you have any ongoing concerns.

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