Luana Cruz
Luana Cruz at Audi Coral Springs

Luana Cruz | Page 12

Service Advisor

Audi Coral Springs

5555 N State Rd 7
Coral Springs, FL 33073

Contact Me
4.7
192 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

19 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.7

192 Reviews

Write a Review

192 Reviews of Luana Cruz

April 13, 2023

Dealership Rating
Employee Rating

Very Good service ,all the people help you. I would recommend Audi coral Springs to other people More

by Jaime Delgado
Service Price Transparency
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Recommend Dealer
Yes
Apr 13, 2023

Audi Coral Springs responded

Thank you for this marvelous review, Jaime!

April 12, 2023

Dealership Rating
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Luana was great, attentive and super professional would highly recommend them. They also provided a loaner which was super helpful. More

by PAULKERZNER
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 13, 2023

Audi Coral Springs responded

Thank you for this kind review, Paul!

April 08, 2023

Dealership Rating
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Great service manager support, very professional, handled numerous issues, resolved them all in a very timely manner! More

by billhonora
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 10, 2023

Audi Coral Springs responded

We appreciate your kind review, Bill!

April 07, 2023

Dealership Rating
Employee Rating

Dealership is accommodating, organized, and good communicators. Luana adjusted when I substituted the scheduled car and allowed for the originally scheduled car to get in for service as well. More

by TCUNLIFFE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2023

Audi Coral Springs responded

Thank you for this glowing review! Come back again soon!

April 06, 2023

Dealership Rating
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Appointmentv scheduled on time. Work done on time. Everything explained to my satisfaction. Will use again More

by MARKSCHISSLER
Service Price Transparency
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Recommend Dealer
Yes
Apr 07, 2023

Audi Coral Springs responded

Thank you for this five-star review, Mark!

April 05, 2023

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The service center experience was very good. Prompt service. However, I finally got through on the sixth phone call. The person I spoke with could not answer my questions. It was very frustrati More

by JMACUSKI
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Apr 06, 2023

Audi Coral Springs responded

We thank you for sharing your recent experience with us. We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

April 01, 2023

Dealership Rating
Employee Rating

The service department is so efficient and they do as they say. I was promised the car would be done in 1.5 hours and it was done in 1.25 hours. More

by SUE26
Recommend Dealer
Yes

Other Employees Tagged: Giancarlo Lopez

Apr 03, 2023

Audi Coral Springs responded

Thank you for this thoughtful review, Sue!

March 29, 2023

Dealership Rating
Employee Rating

Great service they where on time,highly recommend for your vehicle to be brought here More

by kserran777
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Recommend Dealer
Yes
Mar 30, 2023

Audi Coral Springs responded

Thank you for this kind review!

March 25, 2023

Dealership Rating
Employee Rating

Excellent service and competent. Retuned my vehicle as promised fixing any issues. Luanna was amazing. More

by MKROOKS
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Recommend Dealer
Yes
Mar 27, 2023

Audi Coral Springs responded

Thank you for this marvelous review!

March 25, 2023

Dealership Rating
Employee Rating

Always a Pleasure dealing with Marvin, Giancarlo, Steve, Aj, Luana & of course my friend Luan. Thank you for all you've done through the years More

by ASEGRETO1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 27, 2023

Audi Coral Springs responded

We appreciate your kind review!

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