Luana Cruz | Page 14

I appreciated the Lyft ride home and back to the dealership. It made the appointment much easier to manage. dealership. It made the appointment much easier to manage. More

by steinhilperann Verified Customer Verified Customer

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Immaculate dealership, professional and knowledgeable service manager, excellent work done in timely manner. Highly recommended! service manager, excellent work done in timely manner. Highly recommended! More

by flsunpalm Verified Customer Verified Customer

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Luana is an excellent service advisor and really goes out of her way to help. of her way to help. More

by BROCKMYOTT Verified Customer Verified Customer

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Easy to make online service appointment. Luana is great,I will continue to bring my car to here. Luana is great,I will continue to bring my car to here. More

by BILGENHEPGUR Verified Customer Verified Customer

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Could wash cars better. Had grease and dirt all over the rims. Car was still dirty. Had grease and dirt all over the rims. Car was still dirty. More

by A_MCKAY7 Verified Customer Verified Customer

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Buen trato buen servicio mi agradecimiento a la señorita Luana por el gran trabajo que hace Luana por el gran trabajo que hace More

by sotavento69 Verified Customer Verified Customer

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Luana is fantastic. She provides honest insight into what my car needs and prepares me for the amount of time it takes to get the work done. She provides honest insight into what my car needs and prepares me for the amount of time it takes to get the work done. More

by Dlabow Verified Customer Verified Customer

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Took care of the problem with my tires that was a recall, replaced the tires gave me a loaner one day later everything with that beautiful job. replaced the tires gave me a loaner one day later everything with that beautiful job. More

by kgjets Verified Customer Verified Customer

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Good job done in the car. Luana is a great customer service, happy to work with her. Luana is a great customer service, happy to work with her. More

by GINAM.SENSE Verified Customer Verified Customer

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I had the worst experience ever at this Audi Coral Springs and have been a customer since 2015 when I purchased my Audi there. My service technician Rodrigo who actually cared about customers and doin Springs and have been a customer since 2015 when I purchased my Audi there. My service technician Rodrigo who actually cared about customers and doing the right thing left for a better opportunity and now there are only people who make excuses, try to scare you and really don’t care about helping you fix your car. Also they no longer have loaners and when you make an appointment tell you that there is still gonna be a week and a half of your car just sitting there without being looked at before someone can actually look at it. They act like it’s normal to just take your car away for a week and a half just for it to sit in there shop without being worked on. On top of this they charge $300 per hour just to figure out the issue and can’t give any guidance about what could be the problem with your car. I feel like I am not getting all of the correct information and it’s makes me very frustrated to the point of crying. They also can’t read the warranty contract because they are not lawyers. After this experience I realized that this Audi service center can not be trusted. I made an appointment with another Audi dealership which is happy to provide me with a loaner. They used to provide great service but not anymore. I will never go back there again!!!! The funny thing is that these service people still have to be there to collect a paycheck whether or not they choose to treat people with kindness and actually want to help. Whether I'm a customer or not they still show up to work. Now they lost a loyal customer and money for the service department. I hope Audi Coral Springs is happy. If anyone is being mistreated at Audi Coral Springs like I was don’t be afraid to call other Audi dealerships because I’m sure you will receive better service elsewhere. If you have to drive further to get to the dealership at least you won’t be without a car for an unreasonable reason and amount of time. You don’t deserve to be treated this way!! I went to Audi of West Palm Beach and was treated with respect, care and kindness. They gave me a loaner and fired my issue with out making me feel scared that I would be out an unreasonable amount of money. I am never stepping foot at Audi Coral Springs again!!!! More

by sllihnai Verified Customer Verified Customer

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