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Luana Cruz

Overview Reviews (192)

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Luana Cruz

Luana Cruz | Page 15

Service Advisor

Audi Coral Springs

5555 N State Rd 7
Coral Springs, FL 33073

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4.7

192 Reviews

Overview Reviews (192)

Dealership Experience

8 yrs, 3 mos

Industry Experience

19 yrs, 8 mos

Languages Spoken

English

Spanish

4.7

192 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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192 Reviews of Luana Cruz

February 13, 2023

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Employee Rating

Really appreciate Luana Cruz she is totally thorough and professional. I look forward to having Luana service my vehicle. professional. I look forward to having Luana service my vehicle. More

by CDVANOY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 14, 2023 -

Audi Coral Springs responded

Thank you! We look forward to working with you again in the future!

February 11, 2023

Dealership Rating

Employee Rating

Thank you Luana. She explains all my concerns and prices on detail. She always finds me a transportation while my car is being repaired. Most important, Luana keeps She explains all my concerns and prices on detail. She always finds me a transportation while my car is being repaired. Most important, Luana keeps me inform about changes/charges and completion time. More

by Ctully

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Giancarlo Lopez

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Feb 14, 2023 -

Audi Coral Springs responded

Thank you for the kind words! We look forward to working with you again in the future!

February 10, 2023

Dealership Rating

Employee Rating

Nice facility. Convenient location for me. My service contact Luanna Cruz is friendly and professional. As I don’t know a lot about vehicles I always do what is re Convenient location for me. My service contact Luanna Cruz is friendly and professional. As I don’t know a lot about vehicles I always do what is recommended. More

by KELLY_ABERLE

Verified Customer

Service Price Transparency

Recommend Dealer

Yes

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Feb 14, 2023 -

Audi Coral Springs responded

Thank you, Kelly!

February 08, 2023

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Employee Rating

Luana always explains my car repair in detail. I appreciate her professionalism and courtesy every time I visit the service center. I appreciate her professionalism and courtesy every time I visit the service center. More

by ESCHECKOWITZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 08, 2023 -

Audi Coral Springs responded

Thank you for the stellar feedback!

February 07, 2023

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Employee Rating

All the work was done as promised and I was kept up to date about delays date about delays More

by mariekmaser

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 07, 2023 -

Audi Coral Springs responded

Thank you for the excellent feedback! We look forward to working with you again in the future!

February 02, 2023

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Employee Rating

Courteous, friendly, explained the whole process and pricing clearly. The whole one year maintenance service was smooth. pricing clearly. The whole one year maintenance service was smooth. More

by MPARKANYI39

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 02, 2023 -

Audi Coral Springs responded

Thank you for the five star review! We look forward to working with you again in the future!

January 31, 2023

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Employee Rating

AJ was professional, kind and made it great service. Service was in tine with no busses Service was in tine with no busses More

by TAMIRAMIT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Meyer, Luan Nuriu, Victor Guida, Giancarlo Lopez , Rodrigo Venegas, AJ was the best.

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Feb 01, 2023 -

Audi Coral Springs responded

Thank you for the excellent feedback! We look forward to working with you again in the future!

January 30, 2023

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Employee Rating

I have 2 Audis and have bought cars from this dealership before. One of them (2021 eTron, 16K miles, under warranty) broke down in the middle of the road. I was towed to Audi Coral Springs by Audi RoadSide before. One of them (2021 eTron, 16K miles, under warranty) broke down in the middle of the road. I was towed to Audi Coral Springs by Audi RoadSide Assistance. The service department was closed when I arrived. Then, on Monday, they called me and said it would take them 7-10 days to just diagnose eTron and that they did not have loaners they could provide me. My car had to be towed again, this time to Audi West Palm Beach, where they had loaners. I am not buying from or servicing in Audi Coral Springs ever again. At other times I was there the communication was poor at best. Once I they made me go there to pick up my car and when I arrived it had an error message, Ubers back and forth, for nothing. Quality control was just underwhelming. Adviser at time was Giancarlo Lopez. I just canceled an Audi Q7 2023 I was going to buy from them and I am just done with them. Oh, and the service managers were always incredibly pushy for us to give them high ratings in their review for whatever Audi or internal review system they have. The dealership is just a broken model or poor service, reflects very poorly on what should be a luxury brand. More

by ignacio.diaz

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Steve Meyer, Giancarlo Lopez

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Jan 30, 2023 -

Audi Coral Springs responded

We understand your frustration, having a vehicle breakdown is never easy. Unfortunately, there are times when a vehicle is towed into a repair facility, and the vehicle may not be looked at and diagnosed immediately, or as quickly as a client would like. This happens when other clients have already brought in their vehicle or have an appointment for the same day your vehicle may be towed in. Due to capacity, it is always best to give clients a realistic timeframe when we anticipate getting your vehicle into the shop and diagnosed. The same is true when a client comes in unexpectedly, dealerships may not always have a Courtesy Vehicle available, but we do our best to manage each situation with as much urgency as possible and with the resources we have available. It seems in this case we were not able to meet your expectations despite our best efforts. We look forward to being able to assist you in the future should you require our services.

Jan 31, 2023 -

ignacio.diaz responded

This response is shameful and complete checking the box, almost automated nonsense. They told me: 1) That the dealership did not have many loaners and that the management policy was to not provide loaners to people who had not purchase their Audi there. So they are not Audi, in essence they do not care about representing the Audi brand but only about the cars they sell because they do not have enough resources. And it also does not count that I have bought other Audis from them and serviced with them many times before. 2) That they were backed up and would not be able to take a look to diagnose my car for 7-10 days. Again, in essence, that they do not have enough capacity to provide service. This is very different from “it was a busy day, but we will be able to look at it tomorrow” or something similar. Worst dealer ever. And I says this after owning several Audis for several years.

January 27, 2023

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Employee Rating

Luana my service advisor was great! Contacted me with an update and when ready. In and out was quick and pleasant. No pushy service selling. Just great. Contacted me with an update and when ready. In and out was quick and pleasant. No pushy service selling. Just great. More

by FUNONTHEWATER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 27, 2023 -

Audi Coral Springs responded

Thank you for the wonderful feedback for Luana! We look forward to working with you again in the future!

January 26, 2023

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My car came back dirty! !! I had to take it to details to clean oil spots. Also, no explanation on work and no alternative options !! I had to take it to details to clean oil spots. Also, no explanation on work and no alternative options More

by dana.shapir

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Steve Meyer, Luan Nuriu, Victor Guida, Giancarlo Lopez , Rodrigo Venegas

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Jan 26, 2023 -

Audi Coral Springs responded

We apologize that we were unable to wash your vehicle during the most recent service visit as we normally do. Our car wash was down for repairs, and we are not permitted to wash cars outside of the car wash tunnel due to environmental concerns. We have recently contracted with a local car wash that will provide courtesy car washes to our clients in the event our car wash is out of service in the future. We thank you for your business and look forward to seeing you in the future!