Luana Cruz | Page 16

My car came back dirty! !! I had to take it to details to clean oil spots. Also, no explanation on work and no alternative options !! I had to take it to details to clean oil spots. Also, no explanation on work and no alternative options More

by dana.shapir Verified Customer Verified Customer

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Great location for me, Luana in services is the best. Waiting area is very confy Waiting area is very confy More

by FRANRAVARD Verified Customer Verified Customer

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Steve meyer is the best! I have been coming here for 7 years and even though I now live almost an hour away this is the only dealership I go to! I have been coming here for 7 years and even though I now live almost an hour away this is the only dealership I go to! More

by CHERYLARM Verified Customer Verified Customer

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Everything went as planned! Conclusion = excellent service visit. Thank you very much Luana for a job well done. Conclusion = excellent service visit. Thank you very much Luana for a job well done. More

by jeffreydfink Verified Customer Verified Customer

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Luana was thorough, communicated clearly and was a pleasure to deal with. The loaner car was new and clean pleasure to deal with. The loaner car was new and clean More

by PAULSHERMAN123 Verified Customer Verified Customer

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Luana is always awesome. She always help me with my service. Everything is so smooth and easy with her. She explained everything and what is best for my car. Thank you so muc She always help me with my service. Everything is so smooth and easy with her. She explained everything and what is best for my car. Thank you so much !!! More

by EMILYPHAM1707 Verified Customer Verified Customer

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Great customer service in general , Luana demonstrated flexiblity and adaptability to our needsd and helped accordingly Having a car to take with us was another differential compared to other places th flexiblity and adaptability to our needsd and helped accordingly Having a car to take with us was another differential compared to other places thanks agai More

by JUAN.M.CARCO Verified Customer Verified Customer

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Very good job by the staff. The staff were efficient and polite. The car was returned washed and clean. Thanks The staff were efficient and polite. The car was returned washed and clean. Thanks More

by stevenbzura Verified Customer Verified Customer

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Wish I could write something about a service visit. On a trip from New England to Florida, my driver side window dropped completely into the door, (window regulator) causing me to drive 1000 miles, inc On a trip from New England to Florida, my driver side window dropped completely into the door, (window regulator) causing me to drive 1000 miles, including the last 4 hours in torrential rains with no window. Called the ACS service department first thing the following morning and was told the manager would call me back. An hour later after no response, I called again…received the same promise and the same non response. To not even have the courtesy to return a call is incredibly disrespectful. With more rain forecast, I took the car to an independent garage and the window was repaired. In addition, Audi would not reimburse me for the charge because I didn’t take it to the dealer who refused to call me back. I purchased 2 Audis from this dealership. Needless to say, there will be not be any more. Thoroughly disgusted! More

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Luana is an excellent Service Representative for this Audi Dealership. She takes good care of me at my servicing. Audi Dealership. She takes good care of me at my servicing. More

by DMWFL Verified Customer Verified Customer

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