Lucas Bruno | Page 7

Went in for an oil change; left with a different car! Great service, great salesman, and overall great staff! Great service, great salesman, and overall great staff! More

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Our encounter with this dealership had begun as a positive one. We were approached by Jamie, who we talked with about our hard cap for our budget and expectations for a vehicle. We had tested our sev positive one. We were approached by Jamie, who we talked with about our hard cap for our budget and expectations for a vehicle. We had tested our several vehicles and were told that the final one we saw could be financed to our budget and no more. The salesman was helpful in answering any questions we had, but could not solidify the numbers for us. After hours of waiting and being led on, the Lucas was brought out to show us the final numbers. It was still above our hard cap of our budget. We discussed how on top of needing to pay the registration fees within 30 days to the DMV and what monthly we were being offered, we told them we wouldn’t be able to afford our monthly car payments. Lucas’ response was: "You don't have to worry about paying it, you won't get pulled over" and sarcastically stated that "everyone in Columbia has expired tags just drive around for 20 minutes and you will see that." We had expressed our concerns with this statement as this could lead to future issues with the DMV/police and asked if he had expired tags. His response was "well no....". What was really upsetting to hear, was that he had said that he "doesn't care what happens after the sale" when we expressed how we would handle this payment once we sign the final paperwork. There was a clear reason why this guy was not put on the sales floor. He had zero people skills and had no clue on how to remediate the situation. We had asked if there was any way we could adjust the final purchase price to offset these costs or to somehow include the sales tax within the monthly payments to make it more manageable in the long term. He had become visibly annoyed and short, saying that this could not be done and that they do not have any cars within our price range. While this could have been true, the salesman and their website stated differently just prior to this discussion. There were several cars on the website that were cheaper than the car that they were trying to force us to sign on. We felt as though they only cared about making the sale immediately and not getting a returning customer base. The financial advisor was extremely unprofessional and unwarranted in his responses, and ultimately we walked out without purchasing a car. Overall, very dissatisfied and disappointed with the service we had received here besides the interactions we had with the salesperson in viewing the vehicles. More

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This is the third vehicle we have leased from Trent and wouldn’t go anywhere else or deal with anyone else. He always takes great care of us!!! wouldn’t go anywhere else or deal with anyone else. He always takes great care of us!!! More

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We had a amazing experience with Trent. He was extremely nice and made sure that I got exactly what I was looking for. He was extremely nice and made sure that I got exactly what I was looking for. More

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Trent was very responsive and helpful while I waited for a specific vehicle to arrive. He let me know as soon as it was delivered to them and set up a time for me to come look the very next day. The trans a specific vehicle to arrive. He let me know as soon as it was delivered to them and set up a time for me to come look the very next day. The transaction was finalized that morning! More

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Everything went pretty well we drove 2 hours to get to your dealership and it went efficiently as possible especially on a Friday night right before your store closed your staff seemed to be friendly and your dealership and it went efficiently as possible especially on a Friday night right before your store closed your staff seemed to be friendly and helpful. They were able to work about as good of deal I feel like they could have made for us. More

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Best salesman ever! ! He listened to our needs and worked with us! Very fast and efficient experience! Felt like I was buying a car with my best friend!! ! He listened to our needs and worked with us! Very fast and efficient experience! Felt like I was buying a car with my best friend!! More

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Easy process, helpful team to work with. Even as a non local purchase the experience was smooth. Even as a non local purchase the experience was smooth. More

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Extremely impressed at how clean and nice the place was, and all the people that we came in contact with were pleasant, professional and happy to have our business and all the people that we came in contact with were pleasant, professional and happy to have our business More

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Michael is thorough helpful and goes beyond the normal and answers question before I think to ask. and answers question before I think to ask. More

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