I was dealing with Ethan for a few weeks and he was aware of the vehicle I was looking for. He contacted me with the details and it was easy to complete the purchase.
"Great service "
Great support from sales (John Pasho) and finance (Lucas Cortines). The professional and friendly approach made me feel at ease during the whole process. Austin Subaru has a client for a long time.
"Nice and Easy"
I live 3 hours from this dealership, so that's a big deal. However I was able to find the vehicle I wanted online, contacted a salesperson, and figured out the information I needed through sales and finance that way I am able to bring home the vehicle I wanted. They made the experience painless when I arrived to the dealership, and were a pleasure to speak with. Thank you!
"Great Purchase Experience"
Lati Bouraima and everyone we dealt with at Austin Subaru was so helpful in making this an excellent purchase experience. We test drove the Forester and the Crosstrek and Lati did a very good job pointing out the features of both cars. We decided on the Forester for the additional cargo space and all the visibility in the interior. We had a limited amount for my husband to be at the dealership on the day of the purchase due to his work schedule. Lati coordinated everything ahead of our arrival, paperwork done over the phone and on-line credit application, so that we were able to complete the purchase very quickly when we arrived at the dealership. Lati did a good job showing me my new Forester and scheduling appointments for my Subaru training class and my first oil change.
"Excellent Sales Person, wonder Dealership"
From the moment we walked into Austin Subaru for our appointment with Fouad Kassem, we knew we’d come to the right place. The ambiance of the dealership is warm, relaxed, and welcoming. Fouad was friendly, kind, knowledgeable and eager to assist us. For once I can say that buying a car can be a wonderful, carefree experience. In our case, we bought a preowned Forester and preordered a 2019 Ascent. Fouad fully explained all of the options we had in choosing the cars, but never pressured us at any step of the purchase. Indeed, the experience was so impressive that a couple of days later a friend of ours asked us to accompany her to purchase a car. We brought her to Fouad and he showed her all the options she had for a preowned car in her price range. She ended up with a Nissan Rouge and was thoroughly delighted with her car and Fouad’s assistantance. From start to finish, the three of us felt quite at home at Austin Subaru and glad we had the chance to do business with Fouad. We send our thanks to Fouad, Eddie, Lucas, Chris, and the others who helped us purchase our cars!
"I love my 'new' car & my sales agent!"
- Carrie T
My experience at Austin Subaru was positive from the very beginning! I met Steve, a lovely man, a wonderful person to do business with, to go through the entire process with. There was no pressure from the start to finish, all positive. We noticed a scratch, and it was taken care of, I expressed concern there was just one key, why not, it was a 2nd hand car, but a second key made to give me the reassurance I needed. I could not be more pleased with the service and the car. Above all thank you to Steve Carter, a credit to your workforce at Austin Subaru. He is a 5-star gem all the way.
A great brand with the people, product and service to back it up. My outback and legacy are outstanding vehicles and meet my needs in every way.
"Car Died but Hope was Reborn in a New Car!"
- Subaru Suzuke
I started hearing a terrible grinding noise when I turned the key, and it scared me enough to make an appointment to service my car. The final news was bad--it was going to be too expensive to fix, and I decided I needed a new car. Luckily, I bought that last car at Austin Subaru and my salesman was in. He showed me several options, including 2018 models that were well priced because the 2019 ones were out. After discussions with my financial guy, my salesman looked for older cars with few miles and we found the perfect one for me. Everyone was helpful, ready and willing to do anything I needed and it all worked out in the end. Love the car, love Austin Subaru.
"New Car - Second One in 6 months"
In September 2017, I purchased a new Subaru Outback and was very happy with the car. In late March, someone in a Toyota Tundra ran a red light at a very high speed and totaled my new car. Once the insurance settlement was completed, I was back at Subaru buying the very same car - same color; same features. As before, Roger was so very helpful and sympathetic to my situation. So I was the buyer of a second Subaru within a 6-month period. I feel like the car definitely saved my life - and I am so very grateful for that.
"New car purchase"
I couldn't have been more please last Monday with my purchase experience. Despite being busy, Austin Subaru continues to make me feel like I'm their only customer, whether in sales or service. A+! Thanks again.