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Lucas Dendaas
Lucas Dendaas at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Lucas Dendaas

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.8
77 Reviews
4.8

77 Reviews

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77 Reviews of Lucas Dendaas

July 04, 2025

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Employee Rating

I had a 11:00 am appointment for a oil change and tire rotation. That took 1 and a half hours .with that being said. I have always been happy with the service. THANK YOU More

by SKIJIM54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Alyson Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

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July 01, 2025

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Everyone we worked with was great. I would recommend your dealership to all our friends and family. More

by LFILLNER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 01, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

July 01, 2025

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Very knowledgeable service advisors. And technicians, they always.gets the job done. And in a timely manner More

by ROCKDRUMMER63
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Alyson Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

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Jul 01, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Chad Ellis chad.ellis@russdarrow.com

July 01, 2025

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Everything was great. . the detailing needs to be better. Left streaks of cleaning agents that I am having trouble getting rid of. All in all. Great experience and fair. More

by DUSTINHUGHES675
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krisha Saley, Destiny Handel, Chad Ellis

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Jul 02, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Dustin, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Chad Ellis chad.ellis@russdarrow.com

June 30, 2025

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Very helpful and responsive service department. Warranty work completed in a timely manner and good rental unit to use while work done. More

by MROGOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Swan

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Jun 30, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

June 26, 2025

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Employee Rating

The service was great the people were great I like coming to you guys keep up the good work More

by tabarobots
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Alyson Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

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Jun 26, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 25, 2025

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Employee Rating

Excellent job! Thank you for taking care of me Luke did great job communicated thank you More

by angeljgaytan
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 22, 2025

Dealership Rating
Employee Rating

They lie and promise things but never fall through . I’ll never buy again from them!!!!! More

by Knorks76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rob Jensen

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Jun 25, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 21, 2025

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Employee Rating

Everything was done fast and efficiently Thank you Very happy with the service 👍👍thank you More

by DELORES1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 21, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 17, 2025

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Employee Rating

I really appreciate the time and patience that they took with troubleshooting my vehicle. Electrical problems can be difficult and when I had a concern about something disconnected, they got me in immediate More

by Sweetteamadison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 17, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

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