Lucas Kay | Page 2
Assistant Service Manager
Olathe Dodge Chrysler Jeep RAM
15500 W 117th Street
Olathe, KS 66062
25 Reviews
Write a Review25 Reviews of Lucas Kay
May 21, 2024
I have had a horrible experience. I brought my Jeep in last month and had brake work done that didn't need to be done. After that didn't fix the problem I brought it back in to find I brought my Jeep in last month and had brake work done that didn't need to be done. After that didn't fix the problem I brought it back in to find out the brake lines were leaking. While it was there the ignition switch broke off. I was quoted $1200 to fix it. I declined service. I have tried to come in 3 different times to pick up my Jeep and each time I get a different response that it is not ready or it needs something else done. I was told my the service manager last week they would have it ready and I could drive it home. On Friday he said there was a miscommunication and it was going to cost $300 or I could have it towed. I left him a voicemail to call me back and crickets. This has been the typical response of this service department. Just ignore me and I assume they hope it goes away. I will never recommend this dealership for service or purchase of vehicles. More
Other Employees Tagged: Rainer Moje
May 18, 2024
Poor, false/incorrect repairs, horrible customer service. Don't recommend to anyone. Don't waste your money. Don't recommend to anyone. Don't waste your money. More
Other Employees Tagged: Stan Wilhite, Tony Acock, Chris Sebelski, Kendrick Lintecum, Joshua Scudder, Jesse Venzor, Cameron Peters, Gregg Shull
May 14, 2024
The entire team was absolutely fantastic. They made the process easy and seamless. I can't say enough good things about my experience. This was my first purchase from this dealer and I will d They made the process easy and seamless. I can't say enough good things about my experience. This was my first purchase from this dealer and I will definitely buy from them again. More
Other Employees Tagged: Laura Voss, Daryl Posey, Stan Wilhite, Jesse Venzor, Curtis Walker, Gregg Shull
May 14, 2024
During oil change, we were told our front brakes needed replacing. We looked at history and you all did that work 4 months prior. We paid around $700. This was very concerning so we called back to ask. We replacing. We looked at history and you all did that work 4 months prior. We paid around $700. This was very concerning so we called back to ask. We were told to come back and you wanted to charge a $175 diagnostic fee to troubleshoot! Had to escalate and then told to bring back Monday. Left and got call from Lucas to come back again. Turns out technician was wrong! Wasted entire Saturday on your mistake. Three trips back and forth! Was offered nothing for our trouble like a credit toward next oil change. Terrible service! Will switch to another service provider. Too bad as we’ve been coming to you for 12 years! More
Other Employees Tagged: Kendrick Lintecum
May 11, 2024
Upsold me on nonessential work. Quoted way under final charge then charged extra for credit card usage. No customer service connection after when I made several attempts at talking Quoted way under final charge then charged extra for credit card usage. No customer service connection after when I made several attempts at talking to service manager. They don’t care about their customers. More
Other Employees Tagged: Tony Acock, Rainer Moje , Samantha Lee
May 07, 2024
Absolutely terrible experience. Quoted 6 different amounts in a span of 2 days. Greg tried to take advantage of me as well as his manager. Rainer kept his word. I’ll never return an Quoted 6 different amounts in a span of 2 days. Greg tried to take advantage of me as well as his manager. Rainer kept his word. I’ll never return and will bad mouth this place till the day I die. More
Other Employees Tagged: Tony Acock, Chris Sebelski, Rainer Moje, Kendrick Lintecum, Joshua Scudder, Jesse Venzor, Cameron Peters, Gregg Shull , Kassidy Kroesen
May 07, 2024
Nice, professional folks who are respectful and quick to service. Thank you have a great day service. Thank you have a great day More
Other Employees Tagged: Stan Wilhite, Chris Sebelski, Rainer Moje, Kendrick Lintecum, Joshua Scudder, Jesse Venzor, Cameron Peters, Gregg Shull , Kassidy Kroesen
May 04, 2024
Very good service. Kept me informed of progress on my jeep . Friendly staff very accommodating Kept me informed of progress on my jeep . Friendly staff very accommodating More
Other Employees Tagged: Tony Acock, Chris Sebelski, Rainer Moje, Kendrick Lintecum, Joshua Scudder, Jesse Venzor, Cameron Peters, Gregg Shull , Kassidy Kroesen
May 02, 2024
Jesse was aswsome ! !! He is very professional with his work!!! Great Job !!! A great experience overall. !! He is very professional with his work!!! Great Job !!! A great experience overall. More
Other Employees Tagged: Tony Acock, Jesse Venzor