Lucas Luchsinger | Page 2

Holm Buick GMC responded

Thank you for the stellar review! We're thrilled you received great service even with a busy dealership. Our team is determined to keep things efficient, and your feedback on the wait time means a lot. We're glad we got you back on the road quickly! See you again soon Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the fantastic review! We're delighted to hear you had a courteous experience with our service department, especially the thoughtful touch of having the snow scraped off your car. That's exactly the kind of customer care we strive for at Holm Automotive. We appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Mason Bettles for their efforts. We'll be sure to share your kind words with them! Thank you again for choosing Holm Automotive for your service needs. We look forward to welcoming you back soon! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Our sincerest apologies for the misinformation and poor communication on your service work. Having taken the time to call ahead and confirm is a blessing we not often afforded and it's embarrassing that we dropped the ball completely even with that opportunity to communicate in advance. We never want a customer to be put in this position and again apologize. Lucas Luchsinger our Service Manager at this facility will be reaching out to correct the situation. Thank you! Sincerely, Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear Brandon and Ryan exceeded your expectations! Understanding your urgent needs and past frustrations truly demonstrates their commitment to customer care, a core value we hold dear. Knowing they were knowledgeable, professional, and helpful shows they went above and beyond to ensure a smooth and positive experience. We appreciate you recognizing their efforts! Thank you for choosing Holm Automotive. We're glad we could earn your trust and provide a solution that meets your needs. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're delighted you had a positive experience at Holm Automotive! It's fantastic to hear that Lucas in the service department made you feel valued and that the mechanics delivered quality work on your vehicle. Your satisfaction with Lucas speaks volumes about his commitment to customer care, a core value we prioritize. We'll be sure to share your kind words with him! Thank you for recognizing the skill and dedication of our mechanics as well. We understand how important your vehicle is to you, and we take pride in offering reliable and efficient service. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Your consistent satisfaction makes our day! We're thrilled to hear you've enjoyed positive experiences each time you visit Holm Automotive. Building trust and exceeding expectations are fundamental to our core values, and your feedback lets us know we're delivering on that promise. Come back and visit us anytime – we're always here to provide exceptional service for you and your vehicle! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We understand and we feel you did enough by just coming in! Thank you for being our customer, we look forward to serving all your vehicle needs! Sincerely, the Holm Automotive Team of Abilene.

Holm Buick GMC responded

Thank you for letting Lucas and the team know you appreciate their hard work! Your endorsement means the world to us and we thank you for your business. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We want all our clients to have a comfortable and stress-free experience with us Carol! Thank you for the five star review! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Our sincerest apologies for failing to meet your expectations on your recent visit. Thank you for speaking with our service manager regarding the visit and giving us an opportunity to review the situation. Our proud history is built on honesty and we hope you'll give us another opportunity to serve your vehicle needs. Thank you, Holm Automotive Team of Salina.