Lucas Sorensen | Page 10

Everything was fine. But I they fixed my car twice and both times I asked for loaner cars. They informed they had none. But when I was arriving to pick my car up, there w But I they fixed my car twice and both times I asked for loaner cars. They informed they had none. But when I was arriving to pick my car up, there was a family receiving a loaner car and asked how does that happened? Rep stated they had reserved the loaner car a month ahead of time. But I was told there ever none available ever. Was never offered to reserve a loaner car. When the work that was needed was a month apart and I could have reserve. The second time my car was kept was right before Christmas and I didn’t pick up till December 14th. I didn’t appreciate the gate keeping. I have insurance, I paid out of pocket the first time, I don’t have an old car. I didn’t understand what was the circumstance of keeping me from a loaner car. I could’ve have saved money with a loaner versus using a rental car this whole time. Then I could have paid for the other work my car needed. So I didn’t appreciate that More

by ghatani Rupert Verified Customer Verified Customer

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Respectful and just very helpful i love the treatment we receive from all the workers receive from all the workers More

by blancarios232 Verified Customer Verified Customer

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Best customer service/dealership in town. Fixed the vehicle when promised and clearly informed me about future items that are not needed to be fixed now but maybe on the next visit. Fixed the vehicle when promised and clearly informed me about future items that are not needed to be fixed now but maybe on the next visit. More

by wjd442008 Verified Customer Verified Customer

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Service was smooth and fast with the skill and help of the techs and employees. Took about 15-25 minutes. the techs and employees. Took about 15-25 minutes. More

by Cungcem Verified Customer Verified Customer

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Car in for full service oil change: How can tire pressures be 35 35 34 & 33 as I drove away? Was promised e-mail receipt: 4 days later I still don’t have it. Lucas was pleasant, simply not thorough pressures be 35 35 34 & 33 as I drove away? Was promised e-mail receipt: 4 days later I still don’t have it. Lucas was pleasant, simply not thorough with follow-up. More

by A M K Verified Customer Verified Customer

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Very thorough and clear discussion. I appreciated the frank and clear explanation of the status of the problem with the software. I look forward to the anticipated solution. I appreciated the frank and clear explanation of the status of the problem with the software. I look forward to the anticipated solution. More

by lee48 Verified Customer Verified Customer

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This is only the second time I’ve had to take my vehicle in for service, but both times the service I got was fantastic. Both Lucas and Micah were Great. This is now the only place that I take my Fords for in for service, but both times the service I got was fantastic. Both Lucas and Micah were Great. This is now the only place that I take my Fords for service More

by Jim Verified Customer Verified Customer

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Service took longer than usual. I did not receive any updates from the Service Advisor. I only knew my truck was done by the text I received. Where has the personal touch gone? I did not receive any updates from the Service Advisor. I only knew my truck was done by the text I received. Where has the personal touch gone? More

by timheun325 Verified Customer Verified Customer

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Vehicle was not washed after service. Other than that, everything was not a problem. 1st time at dealership for service. Other than that, everything was not a problem. 1st time at dealership for service. More

by rodnels Verified Customer Verified Customer

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Great experience thanks. They were very helpful to get the vehicle in and tire issue resolved. They were very helpful to get the vehicle in and tire issue resolved. More

by paulpiette8 Verified Customer Verified Customer

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