Lucas Sorensen | Page 11

This is only the second time I’ve had to take my vehicle in for service, but both times the service I got was fantastic. Both Lucas and Micah were Great. This is now the only place that I take my Fords for in for service, but both times the service I got was fantastic. Both Lucas and Micah were Great. This is now the only place that I take my Fords for service More

by Jim Verified Customer Verified Customer

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Service took longer than usual. I did not receive any updates from the Service Advisor. I only knew my truck was done by the text I received. Where has the personal touch gone? I did not receive any updates from the Service Advisor. I only knew my truck was done by the text I received. Where has the personal touch gone? More

by timheun325 Verified Customer Verified Customer

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Vehicle was not washed after service. Other than that, everything was not a problem. 1st time at dealership for service. Other than that, everything was not a problem. 1st time at dealership for service. More

by rodnels Verified Customer Verified Customer

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Great experience thanks. They were very helpful to get the vehicle in and tire issue resolved. They were very helpful to get the vehicle in and tire issue resolved. More

by paulpiette8 Verified Customer Verified Customer

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Lucas is one of their Service Reps. He's excellent; he walked out to the vehicle with me, so he knew what I was seeing and relayed it to the mechs properly. When I had an issue, he got He's excellent; he walked out to the vehicle with me, so he knew what I was seeing and relayed it to the mechs properly. When I had an issue, he got it back in without question, talked with the mechanics, and walked me through their testing process. He's truly one of the stars at Lake Ford. More

by gabriella.madsen Verified Customer Verified Customer

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friendly and helpful workers. waiting area was clean and quiet. car service went well and was timely. waiting area was clean and quiet. car service went well and was timely. More

by megan Verified Customer Verified Customer

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Good communication. I appreciate that. Didn’t like how the last guy who parked the truck left the driver seat all the way back like it’s a Dr. Dre video. Not sure wh I appreciate that. Didn’t like how the last guy who parked the truck left the driver seat all the way back like it’s a Dr. Dre video. Not sure why this happens at most mechanics shops, but it would be fantastic if the seat position was left alone. More

by chamberlainrob13 Verified Customer Verified Customer

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Provided service quickly. However didn’t give me any details of what was done. Helpful to know what was done with some visuals However didn’t give me any details of what was done. Helpful to know what was done with some visuals More

by Sgmnuzvid Verified Customer Verified Customer

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Usually very good. I had an issue this time because immediately after I left, the check engine light was still on. My fault for not reviewing that with them before I le I had an issue this time because immediately after I left, the check engine light was still on. My fault for not reviewing that with them before I left, but I would have thought they would have checked to make sure those were clear. More

by Chris L Verified Customer Verified Customer

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Twice in one week they were willing and able to provide tire service on short notcie without hesitation. Greatly appreciated! tire service on short notcie without hesitation. Greatly appreciated! More

by Leether1 Verified Customer Verified Customer

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