Lucas Sorensen | Page 11

Lucas is one of their Service Reps. He's excellent; he walked out to the vehicle with me, so he knew what I was seeing and relayed it to the mechs properly. When I had an issue, he got He's excellent; he walked out to the vehicle with me, so he knew what I was seeing and relayed it to the mechs properly. When I had an issue, he got it back in without question, talked with the mechanics, and walked me through their testing process. He's truly one of the stars at Lake Ford. More

by gabriella.madsen Verified Customer Verified Customer

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friendly and helpful workers. waiting area was clean and quiet. car service went well and was timely. waiting area was clean and quiet. car service went well and was timely. More

by megan Verified Customer Verified Customer

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Good communication. I appreciate that. Didn’t like how the last guy who parked the truck left the driver seat all the way back like it’s a Dr. Dre video. Not sure wh I appreciate that. Didn’t like how the last guy who parked the truck left the driver seat all the way back like it’s a Dr. Dre video. Not sure why this happens at most mechanics shops, but it would be fantastic if the seat position was left alone. More

by chamberlainrob13 Verified Customer Verified Customer

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Provided service quickly. However didn’t give me any details of what was done. Helpful to know what was done with some visuals However didn’t give me any details of what was done. Helpful to know what was done with some visuals More

by Sgmnuzvid Verified Customer Verified Customer

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Usually very good. I had an issue this time because immediately after I left, the check engine light was still on. My fault for not reviewing that with them before I le I had an issue this time because immediately after I left, the check engine light was still on. My fault for not reviewing that with them before I left, but I would have thought they would have checked to make sure those were clear. More

by Chris L Verified Customer Verified Customer

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Twice in one week they were willing and able to provide tire service on short notcie without hesitation. Greatly appreciated! tire service on short notcie without hesitation. Greatly appreciated! More

by Leether1 Verified Customer Verified Customer

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As usual prompt/ fast and friendly service! ! Best mechanics in the area too!!! Thank you again Lucas in service. You never let me down! ! Best mechanics in the area too!!! Thank you again Lucas in service. You never let me down! More

by meissner58 Verified Customer Verified Customer

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Lucas was very professional and friendly. I would highly recommend him for an advisor and also would highly recommend using Lake Ford Dealership for repairs and service. Having a Loaner car w I would highly recommend him for an advisor and also would highly recommend using Lake Ford Dealership for repairs and service. Having a Loaner car was greatly appreciated! More

by thehahns88 Verified Customer Verified Customer

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