Luciano "Primo" Garcia | Page 42

Excellent Customer Service!!!!! Great customer service!!! I’m impressed how fast and easy was to buy my Equinox at Sunrise Chevrolet dealership. Please look for Mr. Luciano “El Primo Great customer service!!! I’m impressed how fast and easy was to buy my Equinox at Sunrise Chevrolet dealership. Please look for Mr. Luciano “El Primo” he will explain everything to you. I’ll recommend this dealership to all my friends and family! . Thank you!!!!! Excelente servicio al cliente!!! Me impresionó lo fácil y rápido que fue comprar mi nueva Equinox en Sunrise Chevrolet dealership. Busquen al Señor luciono “El Primo “ . Muy recomendable!!!!! More

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No stress car buying. I have not bought a car in 18 years, so I had a ton of questions, which Primo took his time to explain them all so that I understood. Came back next m I have not bought a car in 18 years, so I had a ton of questions, which Primo took his time to explain them all so that I understood. Came back next morning and drove off with car of my dreams. What more could I say, it was so stress free, no pressure and no rush to sign. I truly felt like family. I don't feel like I over paid for all I got. More

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Time for a new car! My husband and I have bought 7 cars (this Equinox is my 4th! 😊) from Luciano (Primo). He's so easy to work with,the most patient, kind, and knowledg My husband and I have bought 7 cars (this Equinox is my 4th! 😊) from Luciano (Primo). He's so easy to work with,the most patient, kind, and knowledgeable man! He made the experience stress-free and I got just the car I wanted...no hassles! I can't imagine buying a car a from anyone else! Thanks Primo! And thanks to Rick for the finance part. He made it a positive experience! More

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New Malibu for me Luciano was very helpful and everyone at the dealership was easy to work with. No pressure and provided extra information and assistance. Third vehicl Luciano was very helpful and everyone at the dealership was easy to work with. No pressure and provided extra information and assistance. Third vehicle bought by our family this year at Sunrise Chevrolet. More

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One of the most pleasant buying experiences I've ever had!! I was really dreading the search for a new car. Being a single woman, I've experienced all kinds of condescension when it comes to cars, and I wasn't I was really dreading the search for a new car. Being a single woman, I've experienced all kinds of condescension when it comes to cars, and I wasn't looking forward to the process. Enter a good friend, who bought a car from Luciano Garcia two years ago. She told me about her experience, and even reached out to him ahead of my visit about what I was looking for. Luciano got right on it, and found a car -- a little older than I wanted, but once I saw it, and the great condition it was in (it came off-lease, with only 8,000 miles on it), I was sold. He even had it washed and running in the showroom when I got there! And the fact that it qualified as a GM-certified vehicle, having undergone a 174-item checklist -- how could I say no? Eric worked with me in Financing, and got me a great loan rate. Everyone was so considerate, so nice, so pleasant -- I was just blown away. Please, please: if you want a Chevrolet, Sunrise Chevrolet is the place to buy it!! Be sure to ask for Luciano -- he turned something I dreaded into a very enjoyable experience, one I would be happy to repeat someday. More

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"Primo!" OUTSTANDING! service Primo. Upfront and honest to work the best outcome while focusing on the customers needs.My wife loves her new Cruz, I love the p OUTSTANDING! service Primo. Upfront and honest to work the best outcome while focusing on the customers needs.My wife loves her new Cruz, I love the price 😁 Thanks Primo! More

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Primo Garcia My daughter was looking to buy a car. We visited several dealers including sunrise Chev. Were we purchased her new 2017 Sonic. The salesman Primo Ga My daughter was looking to buy a car. We visited several dealers including sunrise Chev. Were we purchased her new 2017 Sonic. The salesman Primo Garcia was informitive and very helpful on car models available and options. Showing and test driving with no usual sales pressure. A pleasure to do business with. More

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HAPPY WIFE - HAPPY LIFE OPENING COMMENTS I was looking for mid-size car that fits my wife “car size” criteria.. She wanted Toyota’s or Honda’s, since those were the makes of OPENING COMMENTS I was looking for mid-size car that fits my wife “car size” criteria.. She wanted Toyota’s or Honda’s, since those were the makes of cars we owned previously. I joined COSTCO a month ago, and they had a flyer which indicated a joint promotion between COSTCO & the GM HOLIDAY Promotion. So, I said to myself “What the heck! Let’s add a Malibu to the mix”. To be honest, the spouse was not crazy about my choice of adding Chevrolet to the “research pile”, mainly because of her unfamiliarity. Well, when you read the verbiage below, I guess you can tell what happened! The Sales Guy (Luciano “PRIMO” Garcia) 1. The Purchase Experience: Primo was amazing, friendly, helpful, a great listener, and an unbelievable hard worker on my behalf, trying to match a car to my preferred features, color & pricing range. 2. The Negotiation Experience: I was very happy with the COSTCO/GM Promotional deal on the new car (2018 MALIBU LT). But when you add the TRADE-IN of TWO cars to the mix, it gets a little complicated! Don’t you think? That’s the part which requires a little “back & forth” with the Sales Team. In this case, Primo (the sales guy) indicated to me that he was the “CUSTOMER ADVOCATE” on my behalf. So, he took my counter proposals back to the Sales Manager a few times. And we came to a WIN-WIN situation, where the Customer & Dealership were both happy with deal. So, let me acknowledge & thank the New Car Sales Manager (Brian Kurtz) for his part in this equation. 3. The Delivery Experience (of the new car): This was the BEST delivery experience of the dozens of cars I have bought in my lifetime. At Sunrise Chevrolet, the car is brought inside the showroom, and my sales guy (PRIMO) patiently explained all the important stuff of the car, including the safety features, how to start the car remotely, including walking me through the “My Chevrolet App”, setting up the ONSTAR registration, filling out all the COSTCO paperwork, so that I am able to collect an additional $750 from Costco as a “COSTCO Gift Card”. Then Primo took me & my wife & gave us a tour of the Service Department, the Parts Department & the waiting room. I even saw an area where kids can play around, while the parents bring their car for an oil change & other service requests. Primo wanted a photo of him & us standing by the new 2018 Malibu. I was a little reluctant because my wife always photographs well, but I need to get makeover to look decent! Remember these two numbers 406 & 5-Star! Let me explain. As I write this review, I went to the Sunrise Chevrolet website, and I see that Primo has been tagged with reviews from 406 customers. And these reviews are all in the “5-Star” category. Wow! I’m honored to have had Primo assigned to me as my Sales Guy! The Finance Guy (Rick Macintosh) Rick is a young guy who is quite energetic, personable and full of vim & vigor! Just standing next to him, you almost want to do 50 push-ups! Anyhow, Rick did our finance paperwork very quickly. It was a very pleasant experience. The General Manager (Dan Kurtz) Primo’s (my Sales Guy) cubicle is right next to Dan’s office. Dan was nice enough to invite me to his office. It’s obvious that Sunrise Chevrolet does things right. Here are some of the accolades that this dealership received, based on what I saw in Dan’s office. (i) Six-time recipient of Chevy’s exclusive Mark Of Excellence (ii) Voted one of the Top 100 Best Car Dealerships to Work For by Automative News, 4 out of the last 5 years. This was very impressive, since there are 17,500 dealerships in the U.S. (iii) Dealer Rater’s 2017 Consumer Satisfaction Award (iv) Edmunds 5 -star Dealer Award. Closing Comments At the top of review, I indicated that my wife was not thrilled that I was adding the Chevrolet product to the list of cars (from Toyota & Honda) that I was researching. Someone asked my wife if she liked the 2018 Malibu, now that we own one. I listened nervously for the answer. She responded “I like this car”. So, let me end this review with this comment “HAPPY WIFE! HAPPY LIFE! More

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2018 Equinox My experience at Sunrise Chevrolet was excellent. I highly recommend and especially my salesman "Primo" . He was incredible! If you want a great ex My experience at Sunrise Chevrolet was excellent. I highly recommend and especially my salesman "Primo" . He was incredible! If you want a great experience with highly professional no nonsense salesmen then this is the place! More

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Friendly and caring atmosphere This dealership came highly recommended to me by a friend. Luciano helped me to select a car that would be a perfect fit for me and my family. He was This dealership came highly recommended to me by a friend. Luciano helped me to select a car that would be a perfect fit for me and my family. He was kind and helpful every step of the way, as was every other person he introduced me to along the way. It was clear that Luciano cares about what he does and that everyone there works as a team to make sure the customer feels cared for. Thank you, Sunrise! More

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