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Luigi Robles

Overview Reviews (29) Inventory (132)

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Luigi Robles

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Luigi Robles

Sales Professional

Bill Kay Buick GMC

2300 Ogden Ave
Downers Grove, IL 60515

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4.9

29 Reviews

Overview Reviews (29) Inventory (132)

Dealership Experience

3 yrs, 9 mos

Industry Experience

3 yrs, 9 mos

Languages Spoken

English

Spanish

4.9

29 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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29 Reviews of Luigi Robles

May 07, 2024

Dealership Rating

Employee Rating

Luigi was very accommodating with us. I cam in to help my son buy his 1st car, and Luigi made sure the process was smooth, and informative I cam in to help my son buy his 1st car, and Luigi made sure the process was smooth, and informative More

by bauxfitness

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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September 22, 2022

Dealership Rating

Employee Rating

Helpful upfront sales. Honest mechanic fixed problems before we took car. Finance manager worked quickly & didn’t try to sell us anything else. Honest mechanic fixed problems before we took car. Finance manager worked quickly & didn’t try to sell us anything else. More

by DJKOLO

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brandon Dahlgren , Randall Caldwell, Joe Haga

Helpful 0

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Sep 22, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 04, 2022

Dealership Rating

Employee Rating

Made the deal happen for me. Worked at my price range and customized the package. Worked at my price range and customized the package. More

by bdubbs2

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Terry Bryan , Randall Caldwell

Helpful 0

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Sep 07, 2022 -

Bill Kay Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 31, 2022

Dealership Rating

Employee Rating

Great teamwork among your sales staff. Luigi helped when Patrick was no available. Did a great job in getting my wifi working. Luigi helped when Patrick was no available. Did a great job in getting my wifi working. More

by edpietras

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Patrick Meyers

Helpful 0

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Aug 03, 2022 -

Bill Kay Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 22, 2022

Dealership Rating

Employee Rating

Very pleased with my purchase! Luigi helped me find exactly what I was looking for! Took into consideration any concerns I had and helped me find a perfect vehicle for my family. W Luigi helped me find exactly what I was looking for! Took into consideration any concerns I had and helped me find a perfect vehicle for my family. Will definitely be back! Highly recommend Luigi! More

by Marcus

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

Report | Print

Jul 25, 2022 -

Bill Kay Buick GMC responded

June 01, 2022

Dealership Rating

Employee Rating

They treated me very well and I don't have nothing bad to say about them but give them a good review say about them but give them a good review More

by Sharonivory100

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brandon Dahlgren, Ernie Spellman, Juana Teran , Victoria Delgado, Joe Haga, Kurt Krueger, John Marcus, Patrick Meyers, Brian Wilson

Helpful 0

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Jun 03, 2022 -

Bill Kay Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Jun 03, 2022 -

Bill Kay Buick GMC responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

May 27, 2022

Dealership Rating

Employee Rating

Excellent experience, from start to finish everyone was cordial and friendly. They continue to wow my expectations. cordial and friendly. They continue to wow my expectations. More

by ckllama

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Terry Bryan

Helpful 0

Report | Print

May 27, 2022 -

Bill Kay Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

May 03, 2022

Dealership Rating

Employee Rating

Patient, helpful, thoughtful, this was one of the best truck buying experiences I have ever had. The salesperson Luigi kept in touch with me for over 15 mos until I was ready to purchase, he was kind cons truck buying experiences I have ever had. The salesperson Luigi kept in touch with me for over 15 mos until I was ready to purchase, he was kind considerate and never pushy. The sales manager reached out to make check if I has any questions, and the finance person was patient while on worked out the best financing choices for my budget This is my second GMC truck and i could nit be happier. Most important to me is the service dept, excellent !!! B. Wilson always took the time to explain the work being done, the service was competent and quick. I am very happy with my purchase. More

by annmariecoli

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Terry Bryan , Enrique Delgado, Victoria Delgado, Bob Giovanonni, Jose Herrera, Kurt Krueger, Brian Wilson

Helpful 0

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May 04, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 14, 2022

Dealership Rating

Employee Rating

I am from Michigan and you guys worked very good with me and communicating was so easy and with Luigi. I absolutely love my new 2022 GMC terrain!! and communicating was so easy and with Luigi. I absolutely love my new 2022 GMC terrain!! More

by kylie.martin

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Terry Bryan , Joe Haga

Helpful 0

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Apr 14, 2022 -

kylie.martin responded

Thank you Luigi!!

March 18, 2022

Dealership Rating

Employee Rating

Friendly full service . I would recommend them for anyone looking for a used or new vehicle. I would recommend them for anyone looking for a used or new vehicle. More

by David.bartos

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tyler Eubanks

Helpful 0

Report | Print

Mar 21, 2022 -

Bill Kay Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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