Luis Arboleda | Page 15

I am a Nissan customer since in Milford past 8-10 years. . last time when I visited Nissan for another issue fix my charger cable stopped working I requested to fix this time but it was refused… Also deals a . last time when I visited Nissan for another issue fix my charger cable stopped working I requested to fix this time but it was refused… Also deals are not great like other nearby competitors for general service… also I had multiple visits in past 1 year to fix my heat but not fixed and already spent like $1000. This is frustrating.. More

by Jagadesh Verified Customer Verified Customer

Report | Print

My dealer was excellent. I always go to him when I buy a new car. I always go to him when I buy a new car. More

by NMJIMENEZ020 Verified Customer Verified Customer

Report | Print

I had great customer service. Everything went well. I love it and Gino helped me got me in and out, and I was very satisfied. Everything went well. I love it and Gino helped me got me in and out, and I was very satisfied. More

by BAZZANO56 Verified Customer Verified Customer

Report | Print

I have consistent fast and friendly service, since I bought my car 2 years ago. bought my car 2 years ago. More

by tegan0 Verified Customer Verified Customer

Report | Print

I make appointment for oil change I wait for one hour. I pay $104 on my way home. I had to stop in the highway because my hood open he forgot to close when he do the oil change.that is the worst service I I pay $104 on my way home. I had to stop in the highway because my hood open he forgot to close when he do the oil change.that is the worst service I have. More

by NILREY_30 Verified Customer Verified Customer

Report | Print

Naz and Luis were great at helping me with my Honda CR-V EX-L purchase and maintenance respectively. A couple of great guys. EX-L purchase and maintenance respectively. A couple of great guys. More

by TonyMVF4 Verified Customer Verified Customer

Report | Print

Luis was very nice and professional. Everyone in service were very friendly and respectful. They even washed my car. Just a great place to do business with. Everyone in service were very friendly and respectful. They even washed my car. Just a great place to do business with. More

by lynch2300 Verified Customer Verified Customer

Report | Print

The service team at Napoli motors made the car repair experience better than expected. I was informed all steps of the way from the estimate to receiving the service report. I appreciate the experienced experience better than expected. I was informed all steps of the way from the estimate to receiving the service report. I appreciate the experienced staff and expertise of the mechanic. More

by tvelleca Verified Customer Verified Customer

Report | Print

Service was standard. However, I was a little blown away that an oil change and tire rotation took over 2 hours! I had an appointment at 9:30 am and didn’t leave until alm However, I was a little blown away that an oil change and tire rotation took over 2 hours! I had an appointment at 9:30 am and didn’t leave until almost 12 pm. I witness an interaction that was very off putting and is making me consider another location and I’ve been coming here since I purchased the car in 2017. A customer came in for an oil change and was told how long it would take, didn’t like it and treated the service associate poorly. He went to complain, to what I can only assume was the manager, and this manager person told the service associate to service the man’s car asap. Meanwhile, it’s 30 minutes past my appointment and my car was still in the queue. What’s the point of appointments if people can come in to get special treatment? More

by Person21 Verified Customer Verified Customer

Report | Print

There was poor follow up/phone calls with the dealership service department ...I left messages for a call back from Louis and he didn't call...he was pleasant when I did speak with him... The motor in my service department ...I left messages for a call back from Louis and he didn't call...he was pleasant when I did speak with him... The motor in my 2024 Rouge with 7,800 miles (less than year old)blew and had to be replaced...I spoke with dealership service dept when car was brought in..then only spoke to corporate till car was fixed. I thought that I would have heard from my salesman or someone from the dealership to at least say "sorry" this happened...or help me navigate the process of the situation....my family has been getting cars from Napoli Nissan for over 40 years and never had a problem....this was my 1st time using them and the worst thing that could happen did and got no calls like it was no big deal ..and to be honest, it was same attitude from gals at corporate..I know I am just a lease customer so maybe this is the protocol on customer service for us since we are technically only a 3 year customer. More

by lotsapigz Verified Customer Verified Customer

Report | Print