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Luis Caraveo
Luis Caraveo at Group 1 Ford El Paso

Luis Caraveo

Used Car Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
20 Reviews
4.6

20 Reviews

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20 Reviews of Luis Caraveo

November 23, 2025

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Employee Rating

Excellent service from all the employees. Had my oil change and they came to my house and picked up and droped off when finished. They send you full details of what u need to fix the amount. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Nov 24, 2025

Group 1 Ford El Paso responded

Hi Nancy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 18, 2025

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Employee Rating

As per the dealership, the personal provided great customer service, knowledgeable, fast service, and worked with us as to get a great deal. Our salesperson was the greatest. More

by rviking46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Nathan, salesperson

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Nov 19, 2025

Group 1 Ford El Paso responded

Hi, we are so happy to read such a great review about Group 1 Ford El Paso! We are always more than happy to assist you if anything else comes up. Take care!

November 15, 2025

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Employee Rating

Dealership always gives the best price on oil changes without coupons....so I always bring my car every 5,000 miles for synthetic oil More

by carmentx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Yolanda Anchondo

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Nov 16, 2025

Group 1 Ford El Paso responded

Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2025

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Employee Rating

Always very nice and respectful, plus service is fast and reliable. I always get a great experience More

by angela.castang4.ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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November 05, 2025

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Employee Rating

Dealership is very clean, service advisor was very respectful and courteous. Felt very comfortable with his attitude. I commend Jerrymiles Esmele More

by chavahita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Jerry Myles

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Nov 06, 2025

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2025

Dealership Rating
Employee Rating

Really clean and fast and affordable, will go back whenever my cars and family needs service More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 25, 2025

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Employee Rating

Great service and amazing attention to the customer! Would highly recommend to everyone looking to invest in a new car! More

by luismanzo.74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Oct 27, 2025

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

October 05, 2025

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Employee Rating

My sales man did an excellent job by making me and my spouse feel welcomed. I would highly recommend other people. Great service More

by albgarcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 08, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 05, 2025

Dealership Rating
Employee Rating

Done better in the past. Work not done professionally this time around. Service advisor was awol. More

by Cleanfreak145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Oct 09, 2025

Group 1 Ford El Paso responded

Thank you for bringing this to our attention. Unfortunately, we are unable to find your customer information based on your username alone. Please feel free to reach out to us so we can learn more. Thank you for your feedback. Lorenzo Vargas - Service Director - lvargas@Group1Auto.com Sasha Martinez - Customer Relations Director - smartinez@group1auto.com

October 04, 2025

Dealership Rating
Employee Rating

You need to improve communication between dealer and customer, I can not accept that my vehicle was there for over a week without knowing the reason until I went there to ask what was going on. I mean More

by Miguel Gonzalez
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga , Can not rate people I didn't talk to or never met

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Oct 08, 2025

Group 1 Ford El Paso responded

Hi Mr. Gonzalez we sincerely apologize for the lack of communication on our part. That is not the level of service we strive to provide, and we understand how frustrating that must have been. We truly appreciate your feedback-it helps us improve and ensure this doesn't happen again. If you're open to it, please contact us at lvargas@group1auto.com so we can make things right.    Thank You, Lorenzo Vargas - Service & Parts Director Group 1 Ford of El Paso | lvargas@Group1Auto.com

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