Luis Castellanos | Page 43

Two cars I was a difficult customer in that I leased 2 cars. Had lots of??. Leasing two cars was a big deal. Everyone made it a positive experience in the e I was a difficult customer in that I leased 2 cars. Had lots of??. Leasing two cars was a big deal. Everyone made it a positive experience in the end. Thank you Billy Fucillo and all involved! More

by SPANRNDS Verified Customer Verified Customer

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Worst Experience Ever Copied my review from Maps since people sbould avoid doing business here. These people dobt do business the right way. Everything started great but we Copied my review from Maps since people sbould avoid doing business here. These people dobt do business the right way. Everything started great but went south. *****************UPDATE***************** My husband and I went to Fuccillo Kia at their closing time to try and get a new car and we were welcomed with friendly faces. I was upside down in my current car and just wanted away from my current lender. Luis was amazing to work with. I wanted an Optima but was open to anything and my husband was toying with the idea of getting a new car as well so Luis Castellanos had me test drive an Optima and my husband test drive a Forte Sport. We both fell in love with the vehicles. Originally they downgraded my husband to a basic Forte but after he spoke with Tim Ousley, who was our finance manager and went above and beyond to make sure we were happy with our cars, he was able to get the car that he wanted and would be happy with. We were so happy with how everything worked out and the way we were treated like family, that I brought my Dad in the next day to get a car for himself too (he got a Cadenza). He worked with Michael and Kenny ( we bought 2 cars from Kenny in 2015) who were both amazing as well. There was not one person who was unpleasant from the time we walked in at 8pm to the time we left at 1am. I would recommend Fucillo Kia to anyone looking for a new car and doesn't want the bull s*** that comes with going to other dealerships. They make the process easy, listen to what you want and make it work, and they treat you like family and not $$. UPDATE: Experience changed for the worse when we had to resign the paperwork 5 times over the course of 4 days making our payments go up to what we told them we weren't going to pay. At that point, we felt taken advantage of since we both had already signed over our trade ins and been driving our new cars. A couple days after pulling off the lot, my husband noticed a popping noise coming from the front end and said it wasn't normal ( I thought it was since this was my 1st brand new car, I thought it had to be broken in, like shoes, so the popping would stop lol). My car ended up in the shop for the same issue 5 times within a 4 month period and they had replaced a bunch of parts of the suspension which made me very uncomfortable . Their head mechanic would drive it and say it was fine but as soon as I got I to the car and even started to pull of the lot, all I hrard was pop, pop, pop. Pissed me off that they didn't even feel it necessary to inspect or test drive the car before trying (and failing) to fix the issue and give it back to me. I hate the car now because of this experience and will not buy another car from them but since I have to drive a distance for work, and I need a car, theres nothing I can do. Not to mention, I live an hour away so it was not a quick trip over there to have them fix the probelms. It took all of my ONLY day off. More

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2019 Kia Forte Maria called me within 5 minutes of putting in my application. I made an appointment for that day. When my husband and I arrived I was welcomed by Lui Maria called me within 5 minutes of putting in my application. I made an appointment for that day. When my husband and I arrived I was welcomed by Luis. He was knowledgeable and understood what I wanted. Tim, put all the paperwork together. Then, I signed everything with Kim. Thanks guys you are all a great team that flows. Highly recommend to anyone that is looking to purchase a car! More

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Excellent service Luis Castellanos helped a few months ago. I got into an accident and totaled my Sportage. With the help of Luis and Tim Ousley they were able to assis Luis Castellanos helped a few months ago. I got into an accident and totaled my Sportage. With the help of Luis and Tim Ousley they were able to assist with the GAP and put me into the vehicle I originally wanted. These 2 gentleman are the reason I will continue with Kia a d this dealership for many years to come! Keep up the great work guys!!! More

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Great experience We had a wonderful salesman named Luis. He and his manager helped us get a great price that I could afford. They were tremendously generous and even o We had a wonderful salesman named Luis. He and his manager helped us get a great price that I could afford. They were tremendously generous and even ordered dinner for us, since we were there at dinner time. It was a very easy experience and there was no pressure; just friendly assistances and creative thinking. I would send everyone I know to this location. And I love my Kia! More

by CBOATMAN1 Verified Customer Verified Customer

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Very very happy I I'm looking for a used car and Luis Castellanos help me to find a better deal on a brand new 2019 Kia Optima I'm very very happy with my new car and I I'm looking for a used car and Luis Castellanos help me to find a better deal on a brand new 2019 Kia Optima I'm very very happy with my new car and he gave me a great customer experience I recommend Louise in the Fuccillo team to anyone that is looking for a new car More

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Bad situation salvaged They sold the car I wanted out from under me But they saved the day thru dealer locator and got the same car. GREAT DEAL They sold the car I wanted out from under me But they saved the day thru dealer locator and got the same car. GREAT DEAL More

by GRADYFAMILY Verified Customer Verified Customer

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Excellent and Caring Service This is my first brand new Kia ever and the Luis was great and did pull through for me which I thought it would been impossible. This is my first brand new Kia ever and the Luis was great and did pull through for me which I thought it would been impossible. More

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Great Experience Luis and Tim did an awesome job to get me the best deal possible!!! They really worked hard! Thank you guys!!!!! It was an overall great experience Luis and Tim did an awesome job to get me the best deal possible!!! They really worked hard! Thank you guys!!!!! It was an overall great experience!! Thanks again More

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Come see Luis Luis is the best he took so much time to make sure we got the car we wanted... I definitely recommend everyone to see him. Luis is the best he took so much time to make sure we got the car we wanted... I definitely recommend everyone to see him. More

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