Luis Castillo

Luis is the best. …always looks after my truck and keeps me informed. I only ever deal with Luis …always looks after my truck and keeps me informed. I only ever deal with Luis More

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I recently had the pleasure of working with the team at Hemborg Ford, and I could not be more impressed with the level of service I received. Luis C. provided outstanding customer service throughout my vis Hemborg Ford, and I could not be more impressed with the level of service I received. Luis C. provided outstanding customer service throughout my visit. His professionalism, product knowledge, and attention to detail ensured that everything was handled efficiently and with great care. He went above and beyond to make the process smooth and stress-free, which truly set my experience apart. Additionally, I would like to recognize Josh in the Parts Department for his excellent support. He was prompt, knowledgeable, and courteous, making sure I received exactly what I needed without any difficulties. Those two men need a raise for all they do! Overall, Hemborg Ford demonstrated a strong commitment to customer satisfaction, and I would highly recommend them to anyone in need of quality sales or service. More

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Luis Castillo, Service Avisor can't say enough he has been very helpful and honest with integrity. been very helpful and honest with integrity. More

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Luis Castillo excellent service Avisor. Very knowledgeable and friendly trustworthy I would recommend him as service Avisor. Very knowledgeable and friendly trustworthy I would recommend him as service Avisor. More

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Service dept. manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had recalls after recalls since day of purchase. Not once did they try to accommodate me in trying to get me into something different. Rudy in sales, however, was always trying to do his best to help out and accommodate us. But the sales managers were never willing to negotiate a deal. We went elsewhere and got into a much better and beautiful vehicle and had excellent service. Never will I recommend Hemborg to anyone. Don't waste your time going there. More

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Had my wife’s f-150 truck engine leak fixed here under warranty.My service consultant (Luis Castillo) helped me out to fix the problem. He setup a rental car for us while the truck’s being worked on for a warranty.My service consultant (Luis Castillo) helped me out to fix the problem. He setup a rental car for us while the truck’s being worked on for about 3-5 days. Excellent service! More

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Luis is always friendly and professional. He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with an He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with any delay or completion of service as soon as possible. Service is always stressful for time or money concerns but I am totally satisfied when I bring my vehicles to Luis and Hemborg. Thank you, Robert More

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I’m the past, service was a challenge to schedule and the timing uncertain. But this time, Luis was great, my truck was serviced same day, finished before noon. Their shuttle service was great, so I am grea timing uncertain. But this time, Luis was great, my truck was serviced same day, finished before noon. Their shuttle service was great, so I am greatly appreciative of their friendly and efficient service. Thank, great job. More

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I will never take my car here again they never called me with updates all you get for at least 6 days are the run arounds Trust me this place sucks with updates all you get for at least 6 days are the run arounds Trust me this place sucks More

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Friendly environment and staff with knowledgeable technical team making the car repairs a pleasant experience... technical team making the car repairs a pleasant experience... More

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